Debate: Delivering public services: Are we asking the right questions?

Public Money and Management

Volumn 29, Issue 1, 2009, Pages 5-7

  Osborne, Stephen P ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 70449635702     PISSN: 09540962     EISSN: 14679302     Source Type: Journal    
DOI: 10.1080/09540960802617269     Document Type: Note

References (8)

1. Broadbent, J. and Laughlin, R. (2002), Public services professionals and the New Public management. In McLaughlin, K., Osborne, S. and Ferlie, E. (Eds), The New Public Management (Routledge, London).
2. Groonroos, C. (2000), Services Management and Marketing (John Wiley, Chichester).
3. Klijn, E.-H. and Koppenjan, J. (2000), Public management and policy networks: foundations of a network approach to governance. Public Management Review, 2, 2, pp. 135-158.
4. Nankervis, A. (2005), Managing Services (Cambridge University Press, Cambridge).
5. Klijn, E.-H. (2006), The new public governance? Public Management Review, 8, 3.
6. Schrijvers, A. (1993), The management of a larger town. Outcome related performance indicators and organizational control in the public sector. Public Administration, 71, pp. 595-603.
7. Scott, W. (2002), Organizations: Rational, Natural and Open Systems (Prentice Hall, New York).
8. Vickers, J. and Yarrow. G. (1988), Privatization. An Economic Analysis (MIT Press, Cambridge).