Towards an information model for ITIL and ISO/IEC 20000 processes

2009 IFIP/IEEE International Symposium on Integrated Network Management, IM 2009

Volumn , Issue , 2009, Pages 113-116

  Brenner, Michael ^a   Schaaf, Thomas ^b   Scherer, Alexander ^c  

^a LEIBNIZ SUPERCOMPUTING CENTRE   (Germany)

^b UNIVERSITY OF MUNICH   (Germany)

^c SIEMENS AG   (Germany)

Author keywords

Information model; ISO IEC 20000; IT service management; ITIL; SID

Indexed keywords

INFORMATION MODEL; ISO/IEC 20000; IT SERVICE MANAGEMENT; ITIL; SID;

COMPUTER SOFTWARE;

INFORMATION TECHNOLOGY;

EID: 70449403287     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/INM.2009.5188795     Document Type: Conference Paper

References (12)

1. Office of Government Commerce (OGC), The Official Introduction to the ITIL Service Lifecycle, TSO, 2007.
2. ISO/IEC, ISO/IEC 20000: Information Technology - Service Management, www.iso.org, 2005.
3. M. Brenner, M. Garschhammer, M. Sailer, and T. Schaaf, CMDB - Yet Another MIB? On Reusing Management Model Concepts in ITIL Configuration Management, in Large Scale Management of Distributed Systems (Proceedings of DSOM 2006), pp. 269-280, 2006.
4. A. Scherer, Entwicklung einer Methodik zur Informations- und Datenmodellierung in IT-Service-Management-Prozessen am Beispiel der ITIL-Prozesse "Service Level Management" und "Configuration Management": Ein Vergleich zwischen ITIL und eTOM, GRIN Verlag, 2008, ISBN 3638939995.
5. Office of Government Commerce (OGC), Service Design, The Stationary Office, 2007, ISBN 0113310471.
6. TM Forum, SID Addendum 1A: Common Business Entity Definitions - Agreement, TM Forum, 2005, GB922-1A, version 6.3.
7. TM Forum, SID Addendum 2: Customer Business Entity Definitions, TM Forum, 2005, GB922-2, version 6.4.
8. TM Forum, SID Service Overview Business Entity Definitions, TM Forum, 2008, GB922-4SO, version 7.9.
9. TM Forum, eTOM Application Note V: An Interim View of an Interpreter's Guide for eTOM and ITIL Practitioners, TM Forum, 2005, GB921V, version 6.1.
10. CMDBf Working Group, CMDB Federation, http://cmdbf.org/, 2008, Committee Draft, version 1.0b.
11. BMC, BMC Atrium CMDB Common Data Model, http://tinyurl.com/69ayr5, 2007, version 2.1.00.
12. M. Brenner, Werkzeugunterstútzung fúr ITIL-orientiertes Dienstmanagement - Ein modellbasierter Ansatz, 2007, ISBN 9783837002010.