Unexpected complexity in user testing of information products

IEEE International Professional Communication Conference

Volumn , Issue , 2009, Pages

  Howard, Tharon ^a   Howard, Wendy ^a  

^a CLEMSON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS LEADERS; COMPLEX PROBLEMS; COMPLEX TASK; DEMONSTRATION PROJECT; INFORMATION PRODUCTS; LINEAR PROBLEMS; PAPER DOCUMENTS; PUBLISHING HOUSE; USABILITY STUDIES; USABILITY TESTING; USER EXPERIENCE; USER TESTING;

EID: 70449346330     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/IPCC.2009.5208709     Document Type: Conference Paper

References (6)

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2. Heath, Chip, and Dan Heath. (2007) Made to Stick Why Some Ideas Survive and Others Die. New York: Random House.
3. Johns, Lee Clark. (1989) "The File Cabinet Has a Sex Life: Insights of a Professional Writing Consultant." In Carolyn Matalene (Eds.), Worlds of Writing: Teaching and Learning in the Discourse Communities of Work. New York: Random House, pp. 153-187.
4. Mirel, B. (2003) Dynamic usability: Designing usefulness into systems for complex tasks, in M.J. Albers and B. Mazur (Eds.), Content and Complexity: Information Design in Technical Communication, Mahwah, NJ: Lawrence Erlbaum Associates, pp. 233-262.
5. Redish, J. (2007) Expanding usability testing to evaluate complex systems, Journal of Usability Studies 2 (3), May, 102-111.
6. Wysocki, A.F., and Lynch, D. (2008) The DK Handbook. NY: Longman.