Web-user satisfaction: An exploratory study

Journal of End User Computing

Volumn 12, Issue 4, 2000, Pages 3-10

  Otto, James R ^a   Najdawi, Mohammad K ^a,b   Caron, Karen M ^a  

^a VILLANOVA UNIVERSITY   (United States)

^b Department of Decision and Information Technologies ^*

Author keywords

[No Author keywords available]

Indexed keywords

EID: 7044278936     PISSN: 10632239     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (25)

1. Bailey, J. and Pearson, S. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science, 29 (5), 530-545.
2. Berthon, P., Pitt, L. and Watson, R. (1996). The World Wide Web as an Advertising Medium; Towards an Understanding of Conversion Efficiency. Journal of Advertising Research, 36(1), 43-54.
3. Campbell, D. and Fiske, D. (1959). Convergent and Discriminant Validation by the Multitrait-Multimethod Matrix. Psychologi-cal Bulletin, 56 (2), 81-105.
4. Card, S., Robertson, G. and Mackinlay, J. (1993). Information Visualization Using 3D Interactive Animation. Communications of the ACM, 36 (4), 57-71.
5. ComputerWorld. (1997). Premier 100 Survey. ComputerWorld,31 (15),97.
6. Doll, W. and Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. MIS Quarterly, 12 (2), 259-274.
7. Doll, W., Xia, W. and Torkzadeh, G. ( 1994). A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument. MIS Quarterly, 18 (4), 453-461.
8. Dreze, X. and Zufryden, F. (1997). Testing Web Site Design and Promotional Content. Journal of Advertising Research, 37 (2), 77-91.
9. Ducoffe, R. (1996). Advertising Value and Advertising on the Web. Journal of Advertising Research, 36 (5), 21-35.
10. Ellsworth, J. and Ellsworth, M. (1995). Marketing on the Internet, Multimedia Strategies for the World Wide Web, John Wiley & Sons.
11. eMarketer. (1998). "Net Market Size and Growth." eCommerce. 1 August 1998. http://www.emarketer.com/estats/ec_proj_2.html (1 August 1998).
12. eMarketer. (1998a). "Dollar Projections." eCommerce. 3 August 1998. http://www.emarketer.com/estats/ec_proj_2.html (3 August 1998).
13. Grover V., and Malhotra, M. A Tutorial on Survey Research: From Constructs to Theory. Forthcoming in Journal of Operations Management, available at http://theweb.badm.sc.edu/grover/ survey/MIS-SUVY.html.
14. th WWW User Survey." Graphics, Visualization and Usability Center. 1 April 1998. «http:// www.gvu.gatech.edu/user_surveys/survey-1998-04/reports/ 1998-04-Use.html» (2 August 1998).
15. Hong, F. (1999). Virtual Shopping Puts Many Retailers In The Red. Reuters: New York.
16. Janal, D. (1995). Online Marketing Handbook, Van Nostrand Reinhold.
17. Kerlinger.F. (1986). Foundations of Behavioral Research. Harcourt Brace Jovanovich, Orlando.
18. Keynote Perspectives. (1998). DSL and Cable Modems Will Not Solve Internet Performance Problems. Keynote Systems Bulletin.SanMateo, California, February 13, http://www.keynote.com/ news/ne_main.html.
19. Lambert, G. (1984). Comparative Study of System ResponseTimes. IBM System Journal, 23, 36-37.
20. Miller, R. (1968). Response Time in Man-Computer Conversational Transactions. Proceedings AFIPS Fall Joint Computer Conference, 33, 267-277.
21. Nunnally, J. (1978). Psychometric Theory. New York: McGrawHill, 245-246.
22. Sterne, J. (1995). World Wide Web Marketing. John Wiley & Sons, Inc.
23. Williamson, D. (1997). Marketers Spend on Sites, But Not on Ads. Advertising Age, 68 (15), 38-42.
24. Wilder, C. (1998). E-Commerce Myths. Information Week, 12 (712), 52-63.
25. Wilder, C. (1999). E-Business Work Starts. Information Week, 1 (715), 53-54.