Model concept to determine the optimal maturity of IT service management processes

Proceedings of the 2009 8th IEEE/ACIS International Conference on Computer and Information Science, ICIS 2009

Volumn , Issue , 2009, Pages 543-548

  Deutscher, Jan Helge ^a   Felden, Carsten ^a  

^a TU BERGAKADEMIE FREIBERG   (Germany)

Author keywords

[No Author keywords available]

Indexed keywords

COMPETITIVE COSTS; COST MINIMIZATION; DESKTOP APPLICATIONS; HIGH QUALITY SERVICE; IT SERVICE MANAGEMENT; MATLAB-SIMULINK; MODEL-BASED; TOTAL COSTS; VALIDATION PROCESS;

INFORMATION SCIENCE; JAVA PROGRAMMING LANGUAGE; MATLAB; OPTIMIZATION; TROPICAL ENGINEERING;

INFORMATION TECHNOLOGY;

EID: 70350733850     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICIS.2009.67     Document Type: Conference Paper

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