Using measurements from usability testing, search log analysis and web traffic analysis to inform development of a complex web site used for complex tasks

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5619 LNCS, Issue , 2009, Pages 729-738

  Jarrett, Caroline ^a   Quesenbery, Whitney ^b   Roddis, Ian ^c   Allen, Sarah ^c   Stirling, Viki ^c  

^a Effortmark Limited   (United Kingdom)

^b Whitney Interactive Design   (United States)

^c OPEN UNIVERSITY   (United Kingdom)

Author keywords

Enquirers; Measurement; Multi measurement; Online prospectus; Search analysis; Triangulation; University; Usability testing; Web analytics

Indexed keywords

ENQUIRERS; MULTI-MEASUREMENT; ONLINE PROSPECTUS; SEARCH ANALYSIS; UNIVERSITY; USABILITY TESTING; WEB ANALYTICS;

DISTANCE EDUCATION; MEASUREMENTS; TRIANGULATION;

WORLD WIDE WEB;

EID: 70350237038     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-02806-9_85     Document Type: Conference Paper

References (8)

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2. Jarrett, C., Roddis, I.: How to Obtain Maximum Insight by Cross-Referring Site Statistics, Focus Groups and Usability Techniques. Presentation at Web Based Surveys and Usability Testing, Institute for International Research, San Francisco, CA (2002)
3. Nielsen, J., Landauer, T.K.: A Mathematical Model of the Finding of Usability Problems. In: Proceedings of the SIGCHI Conference on Human factors in Computing Systems, pp. 206-213. ACM, Amsterdam (1993)
4. Spool, J., Schroeder, W.: Testing Web Sites: Five Users is Nowhere Near Enough. In: Proceedings of CHI 2001, pp. 285-286. ACM, Seattle (2001)
5. Lewis, J.R.: Sample Sizes for Usability Tests: Mostly Math, not Magic. Interactions 13(6), 29-33 (2006)
6. Lewis, J.R.: Usability testing. In: Salvendy, G. (ed.) Handbook of Human Factors and Ergonomics, pp. 1275-1316. John Wiley and Sons, Hoboken (2006)
7. Mirel, B.: Interaction Design for Complex Problem Solving: Developing Useful and Usable Software. Morgan Kaufmann, San Francisco (2003)
8. Quesenbery, W., Jarrett, C., Roddis, I., Allen, S., Stirling, V.: Search Is Now Normal Behavior. What Do We Do about That? In: Proceedings of the Usability Professionals' Association Conference (electronic proceedings) (2008)