Clinical system design considerations for critical handoffs

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5619 LNCS, Issue , 2009, Pages 1062-1069

  Staggers, Nancy ^a   Guo, Jia Wen ^a   Blaz, Jacquelyn W ^a   Jennings, Bonnie M ^b  

^a UNIVERSITY OF UTAH   (United States)

^b Healthcare Consultant   (United States)

Author keywords

Clinical systems; Handoffs; User interface design

Indexed keywords

CLINICAL SYSTEMS; HANDOFFS; INCOMPLETE INFORMATION; QUALITATIVE STUDY; USER INTERFACE DESIGN;

NURSING; USER INTERFACES;

DESIGN;

EID: 70350232057     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-02806-9_121     Document Type: Conference Paper

References (25)

1. Feldstein, D.H., Ray, A., Gorman, L., Schuldheis, S., Hers, W.R., Krages, K.P., Helfand, M.: The Effect of Health Care Working Conditions on Patient Safety. Evident Report/Technology Assessment Number 74. AHRQ Publication No. 03-E031. Agency for Healthcare Research and Quality, Rockville, MD (2003)
2. Ebright, P.R., Patterson, E.S., Chalko, B.A., Render, M.L.: Understanding the Complexity of Registered Nurse Work in Acute Care Settings. J. Nurs. Adm. 33, 630-638 (2003)
3. Ebright, P.R., Urden, L., Patterson, E., Chalko, B.: Themes Surrounding Novice Nurse Near-Miss and Adverse-Event Situations. J. Nurs. Adm. 34, 531-538 (2004)
4. Potter, P., Boxerman, S., Wolf, L., Marshall, J., Grayson, D., Sledge, J., et al.: Mapping the nursing process. A New Approach for Understanding the Work of Nursing. J. Nurs. Adm. 34, 101-109 (2004)
5. Potter, P., Wolf, L., Boxerman, S., Grayson, D., Sledge, J., Dunagan, C., et al.: Understanding the Cognitive Work of Nursing in the Acute Care Environment. J. Nurs. Adm. 35, 327-335 (2005)
6. Strople, B., Ottanie, P.: Can Technology Improve Intershift Report? What the research reveals. J. Prof. Nurs. 22(3), 197-204 (2006)
7. Bonomi, J.: Technology to Manage Handoffs. Hosp. Hlth. Netw. 82(8), 6 (2008)
8. Dracup, K., Morris, P.E.: Passing the Torch: The Challenge of Handoffs. Am. J. Crit. Care, 95-97 (2008)
9. Hopkinson, J.B.: The Hidden Benefit: The Supportive Function of the Nursing Handover for Qualified Nurses Caring for Dying People in Hospital. J. Clin. Nurs. 11, 168-175 (2002)
10. Sexton, A., Chan, C., Elliott, M., Stuart, J., Jayasuriya, R., Crookes, P.: Nursing Handovers: Do We Really Need Them? J. Nurs. Man. 12(1), 37-42 (2004)
11. Sherlock, C.: The Patient Handover: A Study of Its Form, Function and Efficiency. Nurs. Stan. 9(52), 33-36 (1995)
12. Ekman, I., Segesten, K.: Deputed Power of Medical Control: The Hidden Message in the Ritual of Oral Shift Reports. J. Adv. Nurs. 22, 1006-1011 (1995)
13. Dowding, D.: Examining the Effects that Manipulating Information Given in the Change of Shift Report has on Nurses' Care Planning Ability. J. Adv. Nurs. 33, 836-846 (2001)
14. Lamond, D.: The Information Content of the Nurse Change of Shift Report: A Comparative Study. J. Adv. Nurs. 31, 794-804 (2000)
15. Kennedy, J.: An Evaluation of Non-Verbal Handover. Prof. Nurs. 14, 391-394 (1999)
16. Munkvold, G., Ellingsen, G., Koksvik, H.: Formalizing Work: Reallocating Redundancy. In: Proceedings of the 2006 20th Anniversary Conference, pp. 59-68. Computer Supported Cooperative Work, Banff, Alberta, Canada (2006)
17. Wolf, Z.R.: Nursing rituals: Doing Ethnography. In: Munhall, P., Oiler-Boyd, C. (eds.) Nursing Research: A Qualitative Perspective, pp. 269-310. National League for Nursing, New York (1993)
18. Wolf, Z.R.: Learning the Professional Jargon of Nursing During Change of Shift Report. Hol. Nurs. Prac. 4(1), 78-83 (1989)
19. Wolf, Z.R.: Nurses' Work. The Sacred and the Profane, pp. 231-290. University of Pennsylvania Press, Philadelphia (1988)
20. Lange, L.L.: Information Seeking by Nurses During Beginning-of-Shift Activities. In: Frisse, M.E. (ed.) Proceedings Sixteenth Annual Symposium on Computer Applications in Medical Care, pp. 317-321. Am. Med. Inform. Assoc, Baltimore (1992)
21. Hardey, M., Payne, S., Coleman, P.: 'Scraps': hidden nursing information and its influence on the delivery of care. J. Adv. Nurs. 32(1), 208-214 (2000)
22. Staggers, N., Jennings, B.M.: The Content and Context of Change of Shift Report on Medical and Surgical Units. J. Nurs. Adm. (in press)
23. Hsieh, H.F., Shannon, S.E.: Three Approaches to Qualitative Content Analysis. Qual. Hlth. Res. 5, 1277-1288 (2005)
24. The Joint Commission. Meeting the Joint Commission's 2007 Patient Safety Goals (2007), http://books.google.com/books?id=VRr9clAyW8C&pg=PA29&lpg= PA29&dq=Joint+Commission+sbar&source=bl&ots=ZYtSc7yM6&sig= tYlFge8UZ2XqWrh8lCg3y68ZSJ8&hl=en&ei=td0dSaDCCZC8MpjrtNML&sa= X&oi=book-result&resnum=10&ct=result#PPA31, Ml
25. Edelstein, J.: A Study of Nursing Documentation. Nurs. Manage. 21(11), 40-43, 46 (1990)