Performance-based usability testing: Metrics that have the greatest impact for improving a system's usability

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5619 LNCS, Issue , 2009, Pages 3-12

  Bailey, Robert W ^a,c   Wolfson, Cari A ^b,c   Nall, Janice ^c   Koyani, Sanjay ^d  

^a Computer Psychology Inc ^*  (United States)

^b Focus on U   (United States)

^c CENTERS FOR DISEASE CONTROL AND PREVENTION   (United States)

^d CENTER FOR DRUG EVALUATION AND RESEARCH   (United States)

Author keywords

Effectiveness; Efficiency; First Click; Satisfaction; Usability methods; Usability metrics; Usability testing

Indexed keywords

EFFECTIVENESS; FIRST CLICK; SATISFACTION; USABILITY METHODS; USABILITY METRICS; USABILITY TESTING;

METRIC SYSTEM;

EID: 70350225989     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-02806-9_1     Document Type: Conference Paper

References (9)

1. Bailey, R.W.: Testing manual procedures in computer-based business information systems. In: Proceedings of the 16th Annual Meeting of the Human Factors Society, pp. 395-401 (1972)
2. Tullis, T.S., Albert, B.: Measuring the User Experience. Morgan Kaufmann, Boston (2008)
3. Bailey, R.W., Bailey, K.N.: Bailey's "Usability Testing Environment". In: Proceedings of the Human-Computer Interaction International Conference, July 22-27 (2005)
4. The Usability Testing Environment, http://www.mindd.com
5. Wolfson, C.A., Bailey, R.W., Nall, J., Koyani, S.: Contextual card sorting (or "FirstClick" testing): A new methodology for validating information architectures. In: Proceedings of the UPA (2008)
6. Bailey, R.W., Wolfson, C.A., Nall, J.: Revising a Homepage: Applying Usability Methods that Guarantee Success. In: Proceedings of the UPA (2008)
7. Lindgaard, G., Chattratichart, J.: Usability testing: What have we overlooked? In: CHI 2007 Proceedings (2007)
8. Sauro, J.: The Usability Scoreboard, http://www.measuringusability.com/ scorecard/login.php
9. Koyani, S.J., Bailey, R.W., Nall, J.R.: Research-Based Web Design & Usability Guidelines, U.S. Government Printing Office (2002, 2004, 2006)