Building an employee-driven CRM ontology

Proceedings IADIS International Conference e-Society, ES 2007 - Part of the IADIS Multi Conference on Computer Science and Information Systems, MCCSIS 2007

Volumn , Issue , 2007, Pages 330-334

  van Damme, Céline ^a   Christiaens, Stijn ^a   Vandijck, Eddy ^a  

^a VRIJE UNIVERSITEIT BRUSSEL   (Belgium)

Author keywords

CRM; Folksonomy; Ontology; Visual approach

Indexed keywords

INFORMATION SYSTEMS; INFORMATION USE; ONTOLOGY; PERSONNEL; TEXT MINING;

CUSTOMER INFORMATION; CUSTOMER KNOWLEDGE; DOMAIN ONTOLOGIES; FOLKSONOMIES; INFORMATION OVERLOADS; INTEGRATED VISUAL; ONTOLOGY CREATIONS; USER FEEDBACK;

SEARCH ENGINES;

EID: 70350079784     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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