Case Study: How analysis of customer found defects can be used by system test to improve quality

2009 31st International Conference on Software Engineering - Companion Volume, ICSE 2009

Volumn , Issue , 2009, Pages 123-129

  Moritz, Evelyn ^a  

^a AVAYA ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER FOUND DEFECT; INDUSTRIAL SOFTWARE DEVELOPMENT; PROCESS IMPROVEMENT; SOFTWARE PROJECT; SYSTEM TEST; TEST METHOD; TEST PROCESS; TWO-PRODUCT; VARIOUS CONFIGURATION;

COMPUTER SOFTWARE; CUSTOMER SATISFACTION; DEFECTS; SALES;

TESTING;

EID: 70349656960     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICSE-COMPANION.2009.5070970     Document Type: Conference Paper

References (5)

1. B. Boehm, Software Engineering Economics. Englewood Cliffs, N. J.: Prentice-Hall, 1981.
2. C. Kaner, J. Bach, and B. Pettichord. Lessons Learned in Software Testing. New York: John Wiley & Sons. 2002
3. M. Butcher, H. Munro, and T. Kratschmer. Improving Software Testing via ODC: Three Case Studies, IBM Systems Journal, Vol. 41, No. 1, February 2002.
4. R. Glass. Facts and Fallacies of Software Engineering. Addison-Wesley, 2003
5. J. Bach. Exploratory Testing Explained, www.satisfice.com. 2003.