Designing mobile service experiences, the role of emotional dimension

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 5727 LNCS, Issue PART 2, 2009, Pages 852-855

  Sarmento, Teresa ^a  

^a UNIVERSITY OF PORTO   (Portugal)

Author keywords

Mobile interfaces; New services; Service design; Service experience prototyping; User experience

Indexed keywords

MOBILE INTERFACES; NEW SERVICES; SERVICE DESIGN; SERVICE EXPERIENCE PROTOTYPING; USER EXPERIENCE; MOBILE INTERFACE; SERVICE EXPERIENCE;

KNOWLEDGE MANAGEMENT; ARTIFICIAL INTELLIGENCE; COMPUTERS;

HUMAN COMPUTER INTERACTION;

EID: 70349567707     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-03658-3_94     Document Type: Conference Paper

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