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Volumn 3, Issue 2, 2006, Pages 1-14

Point-of-need customer service: Mobile serviceusing wireless technology

Author keywords

Orange County Library system; Point of need service; Reference desk; Roving reference; Service point; Vocera; Wireless technology

Indexed keywords


EID: 70349429010     PISSN: 15367967     EISSN: 15367975     Source Type: Journal    
DOI: 10.1300/J204v03n02_01     Document Type: Article
Times cited : (4)

References (12)
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    • Search Engineusers: Internet Searchers are Confident, Satisfied and Trusting-But They are alsounaware and Naive
    • Accessed
    • Fallows, Deborah. “Search Engineusers: Internet Searchers are Confident, Satisfied and Trusting-But They are alsounaware and Naive.” Pew Internet & American Life Project Report, January 23, 2005 http://www.pewinternet.org/reports.asp? page=2 (Accessed September 28, 2005).
    • (2005) Pew Internet & American Life Project Report
    • Fallows, D.1
  • 2
    • 85023698882 scopus 로고    scopus 로고
    • Fishkind and Associates, Hispanic Communities of Central Florida. Frank H. Fishkind, Accessed
    • Fishkind, Frank H. Fishkind and Associates. Regional Economic Impact Research: Hispanic Communities of Central Florida. Frank H. Fishkind, March 3, 2005. Available online at: http://www.orlando.org/clientuploads/hsummit/hreis.ppt (Accessed 9-29-05).
    • (2005) Regional Economic Impact Research
    • Fishkind, F.H.1
  • 3
    • 85023722589 scopus 로고    scopus 로고
    • Presented at ALA 2002 Annual Conference in Atlanta, Accessed
    • Janes, Joseph. “What Is Reference For?” The Future of Reference Services Papers. Presented at ALA 2002 Annual Conference in Atlanta. www.ala.org/ala/rusa/ rusaprotools/futureofref/whatreference.htm (Accessed September 28, 2005).
    • What is Reference For? The Future of Reference Services Papers
    • Janes, J.1
  • 4
    • 53949108060 scopus 로고    scopus 로고
    • Point-of-Need Reference Service: No Longer an Afterthought
    • Presented at ALA Annual Conference in Atlanta, Accessed
    • Lipow, Anneg. “Point-of-Need Reference Service: No Longer an Afterthought.” Future of Reference Services Papers. Presented at ALA 2002 Annual Conference in Atlanta. http://www.ala.org/ala/rusa/rusaprotools/futureofref/pointofneed.htm (Accessed September 28, 2005).
    • Future of Reference Services Papers
    • Lipow, A.G.1
  • 5
    • 85023664553 scopus 로고    scopus 로고
    • Accessed
    • Orange County Planning Division, Research & Economic Development Section. “Orange County, Florida, Demographics.” http://www.orangecountyfl.net/dept/growth/planning/default.htm (Accessed September 9, 2005).
    • (2005) Orange County, Florida, Demographics
  • 6
    • 85023703858 scopus 로고    scopus 로고
    • Orange County Planning Division, Research & Economic Development Section. “Orange County, Florida Population Projections Summary.” April 2004. Summary Pamphlet available online at: http://www.orangecountyfl.net/cms/DEPT/growth/ planning/programs/researcheco/default (Accessed 9-9-05).
    • (2004) Orange County, Florida Population Projections Summary.
  • 8
    • 31044433537 scopus 로고    scopus 로고
    • The Fragile Future of Public Libraries?
    • Sullivan, Michael. “The Fragile Future of Public Libraries?” Public Libraries (September/ October 2003), p. 304-308.
    • (2003) Public Libraries , pp. 304-308
    • Sullivan, M.1
  • 9
  • 10
    • 85023735953 scopus 로고    scopus 로고
    • On the Desirableness of Personal Relations between Librarians and Readers: The Past and Future of Reference Service
    • Presented at the Annual Conference in Atlanta
    • Tyckoson, David A. “On the Desirableness of Personal Relations between Librarians and Readers: The Past and Future of Reference Service.” The Future of Reference Services Papers. Presented at the 2002 Annual Conference in Atlanta. http://www. ala.org/ala/rusa/rusaprotools/futureofref/desirableness.htm (Accessed September 28, 2005).
    • (2005) The Future of Reference Services Papers
    • Tyckoson, D.A.1
  • 11
    • 0035566250 scopus 로고    scopus 로고
    • What Is the Best Model of Reference Service?”
    • Tyckoson, David A. “What Is the Best Model of Reference Service?” Library Trends, (Fall 2001) v. 50 p. 183.
    • (2001) Library Trends , vol.50 , pp. 183
    • Tyckoson, D.A.1
  • 12
    • 85023711793 scopus 로고    scopus 로고
    • Vocera.http://www.vocera.com.


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.