User exclusion and fragmented requirements capture in publicly-funded IS projects

Transforming Government: People, Process and Policy

Volumn 3, Issue 1, 2009, Pages 32-49

  Folkerd, Christopher ^a   Spinelli, Gabriella ^b  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b BRUNEL UNIVERSITY   (United Kingdom)

Author keywords

Information systems; Police; Project evaluation; United Kingdom; User interfaces

Indexed keywords

EID: 70349308786     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506160910940722     Document Type: Article

References (23)

1. ACPO (2005), National Call Handling Standards, The Association of Chief Police Officers of England, Wales and Northern Ireland, London.
2. Baroudi, J., Olson, M. and Ives, B. (1986), Apprenticing an empirical study of the impact of user involvement on system usage and information satisfaction, Communications of the ACM, Vol. 29, No.3, pp. 232-8.
3. Beyer, H. and Holtzblatt, K. (1995), Apprenticing with the customer, Communications of the ACM, Vol. 38, No.5, pp. 45-52.
4. Bray, I.K. (2002), An Introduction to Requirements Engineering, Addison-Wesley, Harlow.
5. Centrex (2001), The E-Policing Framework, Centrex, Wyboston.
6. Clavadetscher, C. (1998), User involvement key to success, IEEE Software, Requirements Engineering Issue, Vol. 15, No.2, pp. 30-2.
7. Keil, M. and Carmel, E. (1995), Customer-developer links in software development, Communications of the ACM, Vol. 38, No.5, pp. 33-44.
8. Lally, G. (2004), Understanding ITS project failure, Msc thesis, Dublin Institute of Technology, Dublin.
9. Lamsweerde, A.V. (2000), Requirements Engineering in the Year 00: A Research Perspective, ICSE, Limerick.
10. Moløkken, K., Jørgensen, M., Tanilkan, S., Gallis, H., Lien, A. and Hove, S. (2004), available at: http://vefur.simula.no/~simula/se/bestweb/docs/Simula_estimation_survey_2004.pdf (accessed 10 June 2007), Project Estimation in the Norwegian Software Industry - A Summary, Simula Research Laboratory, Lysaker.
11. NAO (1999), report by the Comptroller and Auditor General, available at: www.nao.org.uk/publications/nao_reports/9899812.pdf (accessed 10 June 2007), The Passport Delays of Summer 1999.
12. NAO (2001), report by the Comptroller and Auditor General, available at: www.nao.org.uk/publications/nao_reports/00-01/0001401.pdf (accessed 10 June 2007), The Implementation of the National Probation Service Information Systems Strategy.
13. NAO (2003), report by the Comptroller and Auditor General, available at: www.nao.org.uk/publications/nao_reports/02-03/0203327.pdf (accessed 10 June 2007), New IT Systems for Magistrates' Courts: The Libra Project.
14. National Criminal Intelligence Service (2000), available at: http://police.homeoffice.gov.uk/operational-policing/index.html/national-intelligence-document (accessed 25 March 2007), National Intelligence Model Documents, Home Office, London.
15. Normark, M. (2002), Sense-making of an emergency call - possibilities and constraints of a computerized case file, paper presented at NordiCHI, Arhus.
16. NPIA (2008), available at: www.npia.police.uk/en/docs/business_plan08_web_distilled.pdf (accessed 16 September), NPIA Buisness Plan 2008-2011, National Police Improvement Agency, London.
17. Pearce, S. (2003), Government IT Projects, Parlamentary Office of Science and Technology, London.
18. Pettersson, M., Randall, D. and Helgeson, B. (2002), Ambiguities, Awareness and Economy: A Study of Emergency Service Work, CSCW, New Orleans, LA.
19. Pouloudi, A. and Whitley, E. (1997), Stakeholder identification in inter-organizational systems: gaining insights for drug use management systems, European Journal of Information Systems, Vol. 6, No.1, pp. 1-14.
20. Sarikas, O.D. and Weerakkody, V. (2007), Realising integrated e-government services a UK local government perspective, Transforming Government: People, Process and Policy, Vol. 1, No.2, pp. 153-73.
21. Senyucel, Z. (2007), Assessing the impact of e-government on providers and users of the IS function: a structural perspective, Transforming Government: People, Process and Policy, Vol. 1, No.2, pp. 131-44.
22. Suchman, M.C. (1995), Managing legitimacy: strategic and institutional approaches, Academy of Management Review, Vol. 20, No.3, pp. 571-610.
23. Taylor, A. (2000), IT projects: sink or swim, The Computer Bulletin, Vol. 42, No.1, pp. 24-6.