The role of intermediaries in multi-channel service delivery strategies

International Journal of Electronic Government Research

Volumn 5, Issue 3, 2009, Pages 36-46

  Janssen, Marijn ^a   Klievink, Bram ^a  

^a DELFT UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

E Government; Intermediation; Multi channel management; Public private partnerships; Reintermediation; Service delivery; Transaction costs

Indexed keywords

COSTS; GOVERNMENT DATA PROCESSING;

E-GOVERNMENTS; INTERMEDIATION; MULTI CHANNEL MANAGEMENTS; PUBLIC PRIVATE PARTNERSHIPS; REINTERMEDIATION; SERVICE DELIVERY; TRANSACTION COST;

COST REDUCTION;

EID: 70349302040     PISSN: 15483886     EISSN: 15483894     Source Type: Journal    
DOI: 10.4018/jegr.2009070103     Document Type: Article

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