Understanding consumer perception of technological product failures: An attributional approach

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2009, Pages 4057-4062

  Keijzers, Jeroen ^a   Den Ouden, Elke ^a   Lu, Yuan ^a  

^a EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Consumer electronics; Failure attribution; Product design; User perceived failure

Indexed keywords

COGNITIVE COMPLEXITY; CONSUMER PERCEPTION; CRITICAL DESIGN; EMPIRICAL STUDIES; FAILURE ATTRIBUTION; LCD TELEVISION; NEW TECHNOLOGIES; PICTURE QUALITY; PRODUCT DEVELOPMENT PROCESS; PRODUCT FAILURES; USER-PERCEIVED FAILURE;

ABSTRACTING; COMPUTER SCIENCE; CONSUMER ELECTRONICS; HUMAN ENGINEERING; PRODUCT DEVELOPMENT; PROJECT MANAGEMENT; QUALITY CONTROL;

PRODUCT DESIGN;

EID: 70349171410     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1520340.1520617     Document Type: Conference Paper

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