메뉴 건너뛰기
International Information and Library Review
Volumn 41, Issue 3, 2009, Pages 184-195
Technology and customer expectation in academic libraries: A special reference to technical/management libraries in Karnataka
Author keywords

[No Author keywords available]
Indexed keywords

EID: 70149124046     PISSN: 10572317     EISSN: 10959297     Source Type: Journal    
DOI: 10.1016/j.iilr.2009.05.001     Document Type: Article
Times cited : (8)
References (9)
  • 1
    • 52449130307 scopus 로고    scopus 로고
    • Ten trends to watch in 2006
    • Web Exclusive January
    • Davis I., and Stephenson E. Ten trends to watch in 2006. McKinsey Quarterly (2006) 1-5. http://www.mckinseyquarterly.com/article Web Exclusive January
    • (2006) McKinsey Quarterly , pp. 1-5
    • Davis, I.1    Stephenson, E.2
  • 2
    • 70149095977 scopus 로고    scopus 로고
    • Leo Klein's Top Technology Trends
    • June, 5
    • Klein, L. (June 2005): Leo Klein's Top Technology Trends. 23, 5 pages. Download from: http://litablog.org/2005/06/23/leo-klein-top-technology-trends.
    • (2005) Download from , vol.23
    • Klein, L.1
  • 4
    • 70149096890 scopus 로고    scopus 로고
    • Nitecki, D. A (1995). An assessment of the applicability of SERVQUAL dimensions: a customer based criteria for evaluating quality of services in academic libraries. Thesis submitted to Univ. of Maryland for the award of doctoral degree.
    • Nitecki, D. A (1995). An assessment of the applicability of SERVQUAL dimensions: a customer based criteria for evaluating quality of services in academic libraries. Thesis submitted to Univ. of Maryland for the award of doctoral degree.
  • 5
    • 0000008076 scopus 로고
    • Disconfirmation of consumer expectations through product trail
    • Olson J.C., and Dover P. Disconfirmation of consumer expectations through product trail. Journal of Applied Psychology 64 2 (April 1979) 179-189
    • (1979) Journal of Applied Psychology , vol.64 , Issue.2 , pp. 179-189
    • Olson, J.C.1    Dover, P.2
  • 6
    • 0001312089 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman A., Zeithaml V.A., and Berry L.L. SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64 1 (Spring 1988) 12-40
    • (1988) Journal of Retailing , vol.64 , Issue.1 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.A.2    Berry, L.L.3
  • 8
    • 70149113232 scopus 로고    scopus 로고
    • Download from Accessed 01.01.06
    • Whitlatch J.B. The future of reference services papers. Download from (2006). http://www.ala.org/ala/rusa/rusaprotools/futureofref/referencefutures.htm Accessed 01.01.06
    • (2006) The future of reference services papers
    • Whitlatch, J.B.1

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.