Training towards mastery : Overcoming the active user paradox

ACM International Conference Proceeding Series

Volumn 358, Issue , 2008, Pages 239-248

  Krisler, Brian ^a   Alterman, Richard ^a  

^a BRANDEIS UNIVERSITY   (United States)

Author keywords

Active user paradox; Activity theory; Design; Mastery; Skill acquisition; Training

Indexed keywords

ACTIVE USER PARADOX; ACTIVITY THEORY; MASTERY; SKILL ACQUISITION; TRAINING;

ACTIVITY COEFFICIENTS; KNOWLEDGE MANAGEMENT; STRUCTURAL DESIGN;

HUMAN COMPUTER INTERACTION;

EID: 70049118896     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/1463160.1463186     Document Type: Conference Paper

References (27)

1. Wu, J. Accomodating both Experts and Novices in One Interface. Universal Usability Guide. Department of Computer Science, University of Maryland. City, 2000.
2. Chi, M. T. H., Feltovich, P. J. and Glaser, R. Categorization and Representation of Physics Problems by Experts and Novices1981).
3. Mayes, J. T., Draper, S. W., McGregor, A. M. and Oatley, K. Information flow in a user interface: the effect of experience and context on the recall of MacWrite screens. Proceedings of the Fourth Conference of the British Computer Society on People and computers IV table of contents 1988), 275-289.
4. Payne, S. J. Display-based action at the user interface. International Journal of Man-Machine Studies, 35, 3 1991), 275-289.
5. O'Hara, K. P. and Payne, S. J. Planning and the user interface: The effects of lockout time and error recovery cost. International Journal of Human-Computers Studies, 50, 1 1999), 41-59.
6. Carroll, J. M. and Rosson, M. B. 5 Paradox of the Active User. Interfacing Thought: Cognitive Aspects of Human-Computer Interaction 1987), 31.
7. Bhavnani, S. K., Reif, F. and John, B. E. Beyond command knowledge: identifying and teaching strategic nowledge for using complex computer applications. Proceedings of the SIGCHI conference on Human factors in computing systems 2001), 229-236.
8. Shneiderman, B. Designing the user interface: strategies for effective human-computer interaction. Addison-Wesley Longman Publishing Co., Inc. Boston, MA, USA, 1992.
9. Lane, D. M., Napier, H. A., Peres, S. C. and Sándor, A. Hidden Costs of Graphical User Interfaces: Failure to Make the Transition from Menus and Icon Toolbars to Keyboard Shortcuts. International Journal of Human-Computer Interaction, 16, 2 2005), 133-144.
10. Benner, P. From Novice to Expert. The American Journal of Nursing, 82, 3 1982), 402-407.
11. Dreyfus, S. E. and Dreyfus, H. L. A Five-Stage Model of the Mental Activities Involved in Directed Skill Acquisition1980).
12. Nimwegen, C., Oostendorp, H., Schijf, H. J. M. and Burgos, D. The Paradox of the Assisted User: Guidance Leads to more Shallow Behavior2005).
13. Larkin, J. H. Display-Based Problem Solving. Complex Information Processing: The Impact of Herbert A. Simon 1989).
14. Anderson, J. R. Acquisition of Cognitive Skill. Dept. of Psychology, Carnegie-Mellon University, 1981.
15. Anderson, J. R. Rules of the Mind. Lawrence Erlbaum Associates, 1993.
16. Payne, J. W., Bettman, J. R. and Johnson, E. J. The Adaptive Decision Maker. Cambridge University Press, 1993.
17. Reimann, P. and Neubert, C. The role of selfexplanation in learning to use a spreadsheet through examples. Journal of Computer Assisted Learning, 16, 4 2000), 316-325.
18. Norman, D. A. The invisible computer. MIT Press Cambridge, MA, USA, 1998.
19. Bederson, B. B. Interfaces for staying in the flow. ACM Press, 2004.
20. Carroll, J. M. The Nurnberg funnel: designing minimalist instruction for practical computer skill1990).
21. VanLehn, K. Cognitive skill acquisition. Annu Rev Psychol, 471996), 513-539.
22. VanLehn, K. Rule Acquisition Events in the Discovery of Problem-Solving Strategies. Cognitive Science, 15, 1 1991), 1-47.
23. Shroyer, R. Actual Readers Versus Implied Readers: Role Conflicts in Office 97. Technical Communication, 47, 2 2000), 238-240.
24. Bødker, S. Applying activity theory to video analysis: how to make sense of video data in human-computer interaction. Context and consciousness: activity theory and human-computer interaction table of contents 1995), 147-174.
25. Apple Computer Inc. Introduction to Accessibility Overview. City, 2007.
26. Harrison, B. L., Ishii, H., Vicente, K. J. and Buxton, W. A. S. Transparent layered user interfaces: an evaluation of a display design to enhance focused and divided attention. Proceedings of the SIGCHI conference on Human factors in computing systems 1995), 317-324.
27. Kaptelinin, V. and Nardi, B. A. Acting with technology: activity theory and interaction design2006).