Atmosphere as a tool for enhancing organizational performance: An exploratory study from the hospitality industry

European Journal of Marketing

Volumn 43, Issue 3-4, 2009, Pages 305-319

  Heide, Morten ^a   Lærdal, Kirsti ^a   Grønhaug, Kjell ^b  

^a UNIVERSITY OF STAVANGER   (Norway)

^b NORWEGIAN SCHOOL OF ECONOMICS   (Norway)

Author keywords

Customer satisfaction; Hospitality services; Knowledge management; Norway; Product attributes; Service delivery

Indexed keywords

EID: 69849101984     PISSN: 03090566     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090560910935442     Document Type: Article

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