Crucial conversations: The most potent force for eliminating disruptive behavior

Health Care Manager

Volumn 28, Issue 3, 2009, Pages 240-245

  Grenny, Joseph ^a,b  

^a VitalSmarts   (United States)

^b International Business ^*

Author keywords

Conversations; Disrespect; Health care; Joint Commission; Silence Kills

Indexed keywords

ACCREDITATION; ARTICLE; HEALTH CARE QUALITY; HOSPITAL SUBDIVISIONS AND COMPONENTS; HOSTILITY; HUMAN; MEDICAL STAFF; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS; SAFETY; UNITED STATES;

HOSTILITY; HUMANS; INTERPROFESSIONAL RELATIONS; JOINT COMMISSION ON ACCREDITATION OF HEALTHCARE ORGANIZATIONS; MEDICAL STAFF, HOSPITAL; PERSONNEL ADMINISTRATION, HOSPITAL; QUALITY OF HEALTH CARE; SAFETY MANAGEMENT; UNITED STATES;

EID: 69849091320     PISSN: 15255794     EISSN: None     Source Type: Journal    
DOI: 10.1097/HCM.0b013e3181b3efc3     Document Type: Article

References (3)

1. Silence Kills: the seven crucial conversations for healthcare. http://www.silencekills.com. Accessed July 9, 2008.
2. The Joint Commission news release. Joint Commission alert: stop bad behavior among health care professionals." NewsReleases/nr-07-09-08.htm. Accessed July 2008.
3. Lankford MG, Zembower TR, Trick WE, Hacek DM, Noskin GA, Peterson LR. Influence of role models and hospital design on hand hygiene of health care workers." Emerg Infect Dis. 2003;9(2).