CLINICAL PRACTICE;
DISABILITY;
DOCTOR PATIENT RELATION;
EDITORIAL;
HEALTH CARE ORGANIZATION;
HEALTH CARE QUALITY;
HEALTH SERVICE;
HEALTH SURVEY;
HUMAN;
INTERPERSONAL COMMUNICATION;
LAW SUIT;
LEADERSHIP;
LEARNING;
MALPRACTICE;
NEGLIGENCE;
PATIENT CARE;
PATIENT COMPLIANCE;
GOVERNMENT;
HEALTH CARE POLICY;
HEALTH PERSONNEL ATTITUDE;
LEGAL ASPECT;
NEW ZEALAND;
NOTE;
PATIENT SATISFACTION;
PHYSICIAN;
PROFESSIONAL PRACTICE;
PSYCHOLOGICAL ASPECT;
PUBLIC HEALTH;
STANDARD;
ATTITUDE OF HEALTH PERSONNEL;
GOVERNMENT AGENCIES;
HEALTH CARE REFORM;
HEALTH SERVICES;
HUMANS;
LEADERSHIP;
MALPRACTICE;
NATIONAL HEALTH PROGRAMS;
NEW ZEALAND;
PATIENT SATISFACTION;
PHYSICIAN-PATIENT RELATIONS;
PHYSICIANS;
PROFESSIONAL PRACTICE;
QUALITY ASSURANCE, HEALTH CARE;
Health and Disability Commissioner Act 1994, section 6. Available online. Accessed July
Health and Disability Commissioner Act 1994, section 6. Available online. URL: http://www.hdc.org.nz/page.php?page=theact&content=theact_theactindex Accessed July 2004.
(2004)
2
27244444236
59.5% of all complaints are resolved within three months and fewer than 4% of investigations exceed 18 months (compared with 20% four years ago). HDC data, 30 June
.5% of all complaints are resolved within three months and fewer than 4% of investigations exceed 18 months (compared with 20% four years ago). HDC data, 30 June 2004.
(2004)
3
27244457427
Health disputes: A 'window of opportunity' to improve health services
Freckelton I, Petersen K (eds)
Wilson B. Health disputes: a 'window of opportunity' to improve health services. In Freckelton I, Petersen K (eds) Controversies in Health Law. 1999; p179.
Review of processes concerning adverse medical events
Wellington: Ministry of Health; Available online. URL: Accessed July 2004
Cull H. Review of processes concerning adverse medical events. Wellington: Ministry of Health; 2001. Available online. URL: http://www.moh.govt.nz/moh.nsf/0/ 9565e9869641cd26cc256a1d0074172b?OpenDocument Accessed July 2004.
Annual Report of the Health and Disability Commissioner for the year ended 30 June 2004 (forthcoming).
6
6944237258
The immediate and long-term impact on New Zealand doctors who receive patient complaints
Cunningham W. The immediate and long-term impact on New Zealand doctors who receive patient complaints. N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/972
New Zealand doctors' attitudes towards the complaints and disciplinary process
Cunningham W. New Zealand doctors' attitudes towards the complaints and disciplinary process. N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/973
Surgeons' experiences of complaints to the Health and Disability Commissioner
Tapper R, Malcolm L, Frizelle F. Surgeons' experiences of complaints to the Health and Disability Commissioner. N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/975
Annual Report of the Health and Disability Commissioner for the year ended 30 June 2003
The HDC advocacy service reports high levels of satisfaction from service users: 86% of consumers received the help they needed from an advocate and 86% of providers would be happy to use an advocate again. Auckland: HDC. Available online. Accessed July
The HDC advocacy service reports high levels of satisfaction from service users: 86% of consumers received the help they needed from an advocate and 86% of providers would be happy to use an advocate again. Annual Report of the Health and Disability Commissioner for the year ended 30 June 2003. Auckland: HDC. Available online. URL: http://www.hdc.org.nz/files/pagepublications/report2003.pdf Accessed July 2004.
(2004)
10
27244451682
Health and Disability Commissioner Amendment Act 2003
Extension of the Commissioner's jurisdiction to handle complaints about patient care pre 1 July 1996 will simplify the process, and make Medical Council Complaints Assessment Committees virtually redundant. Available online. Accessed July
Health and Disability Commissioner Amendment Act 2003. Extension of the Commissioner's jurisdiction to handle complaints about patient care pre 1 July 1996 will simplify the process, and make Medical Council Complaints Assessment Committees virtually redundant. Available online. URL: http://www.hdc.org.nz/page.php?&page=theact&content=18 Accessed July 2004.
(2004)
11
27244460268
Medical Misadventure Review - Conclusions and recommendations. Wellington: ACC; Available online. doc Accessed July 2004
Medical Misadventure Review - Conclusions and recommendations. Wellington: ACC; 2003. Available online. URL: http://www.acc.co.nz/for-providers/news-for-providers/ sdcchangestomedmis120204 doc Accessed July 2004.
(2003)
12
6944235915
The medical complaints and disciplinary process in New Zealand: Doctors' suggestions for change
Cunningham W. The medical complaints and disciplinary process in New Zealand: doctors' suggestions for change. N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/974
Professional leadership and organisational change: Progress towards developing a quality culture in New Zealand's health system
Barnett P, Malcolm L, Wright L, Hendry C. Professional leadership and organisational change: progress towards developing a quality culture in New Zealand's health system. N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/978/
Is New Zealand according too much importance to continuous quality improvement in healthcare?
Buetow S, Coster G. Is New Zealand according too much importance to continuous quality improvement in healthcare? N Z Med J. 2004;117(1198). URL: http://www.nzma.org.nz/journal/117-1198/979
Areopagitica: A speech for the liberty of unlicensed printing; 1644
Available online. Accessed July
Milton J. Areopagitica: A speech for the liberty of unlicensed printing; 1644. Available online. URL: http://www.bartleby.com/3/3/1.html Accessed July 2004
