The metamorphosis of the quality professional

Quality Progress

Volumn 37, Issue 10, 2004, Pages 22-32

  Westcott, Russ L ^a  

^a RT Westcott and Associates   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BUSINESS COMPETENCE; EDUCATIONAL CERTIFICATIONS; PROFESSIONAL DEVELOPMENT; QUALITY PROFESSIONALS;

COMPETITION; JOB ANALYSIS; PERSONNEL TRAINING; QUALITY CONTROL; SOCIETIES AND INSTITUTIONS; STATISTICAL METHODS; STRATEGIC PLANNING;

PROFESSIONAL ASPECTS;

EID: 6944227773     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (11)

1. Martis Jones, The Prodigal Principle, Worth Publishers, 1995.
2. Professor Noriaki Kano's ideas concerning the three definitions of quality were published in Japan in 1984. Terry G. Vavra describes Kano's analysis and classification scheme in Improving Your Measurement of Customer Satisfaction, ASQ Quality Press, 1997.
3. "KESAA Factors," © 2003 R.T. Westcott & Associates.
4. Duke Okes and Russell T. Westcott, editors, The Certified Quality Manager Handbook, second edition, ASQ Quality Press, 2001.
5. Robert S. Kaplan and David P. Norton, The Balanced Scorecard, Harvard Business School Press, 1996.
6. Richard Y. Chang and Mark W. Morgan, Performance Scorecards: Measuring the Right Things in the Real World, Jossey-Bass, 2000.
7. Mark T. Czarnecki, Managing by Measuring: How To improve Your Organization's Performance Through Effective Benchmarking, Amacom, 1999.
8. Stephen George, "How To Speak the Language of Senior Management," Quality Progress, May 2003.
9. Information about the exams and the Assn. of Professionals in Business Management organization maybe obtained at www.cbmexam.com, info@cbexam.com or 323-903-6757.
10. Russell T. Westcott, Simplified Project Management for the Quality Professional, ASQ Quality Press, 2004.
11. W. Edwards Deming, The New Economics: For Industry, Government, Education, second edition, Massachusetts Institute of Technology, Center for Advanced Educational Services, 1994.