Knowledge-sharing behaviour of bank employees in Greece

Business Process Management Journal

Volumn 15, Issue 2, 2009, Pages 245-266

  Chatzoglou, Prodromos D ^a   Vraimaki, Eftichia ^a  

^a DEMOCRITUS UNIVERSITY OF THRACE   (Greece)

Author keywords

Banks; Employee behaviour; Greece; Knowledge management; Knowledge sharing

Indexed keywords

EID: 68749112625     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150910949470     Document Type: Article

References (49)

1. Ajzen, I. (1991), The theory of planned behavior, Organizational Behavior and Human Decision Processes, Vol. 50, pp. 179-211.
2. Ajzen, I. (2002), Constructing a TpB questionnaire: conceptual and methodological considerations, available at: www-unix.oit.umass.edu/~aizen/pdf/tpb.measurement.pdf (accessed 9 June 2004).
3. Ajzen, I. and Fishbein, M. (1980), Understanding Attitudes and Predicting Social Behaviour, Prentice-Hall, Englewood Cliffs, NJ.
4. Anderson, J.C. and Gerbing, D.W. (1998), Structural equation modeling in practice: a review and recommended two-step approach, Psychological Bulletin, Vol. 103 No. 3, pp. 411-23.
5. Armitage, C.J. and Conner, M. (1999), Predictive validity of the theory of planned behaviour: the role of questionnaire format and social desirability, Journal of Community & Applied Social Psychology, Vol. 9 No. 4, pp. 261-72.
6. Bagozzi, R.P. and Yi, Y. (1988), On the evaluation of structural equation models, Journal of the Academy of Marketing Science, Vol. 16 No. 1, pp. 74-94.
7. Bagozzi, R.P. and Yi, Y. (1989), On the use of structural equation models in experimental design, Journal of Marketing Research, Vol. 26 No. 3, pp. 271-84.
8. Bagozzi, R.P., Yi, Y. and Phillips, L.W. (1991), Assessing construct validity in organizational research, Administrative Science Quarterly, Vol. 36 No. 3, pp. 421-58.
9. Blue, C.L., Wilbur, J. and Marston-Scott, M. (2001), Exercise among blue-collar workers: application of the theory of planned behavior, Research in Nursing & Health, Vol. 24 No. 6, pp. 481-93.
10. Bock, G.W. and Kim, Y.G. (2000), Breaking the myths of rewards, Proceedings of the INFORMS-KORMS Conference, Seoul, Korea, 18-21 June.
11. Bock, G.W. and Kim, Y.G. (2002), Breaking the myths of rewards: an exploratory study of attitudes about knowledge sharing, Information Resources Management Journal, Vol. 15 No. 2, pp. 14-21.
12. Bock, G.W. and Pan, S.L. (n.d.), Questionnaire for knowledge sharing, unpublished questionnaire.
13. Bock, G.W., Zmud, R.W., Kim, Y.G. and Lee, J.N. (2005), Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate, MIS Quarterly, Vol. 29 No. 1, pp. 87-112.
14. Cabrera, A. and Cabrera, E.F. (2002), Knowledge-sharing dilemmas, Organization Studies, Vol. 23 No. 5, pp. 687-710.
15. Chang, M.K. (1998), Predicting unethical behavior: a comparison of the theory of reasoned action and the theory of planned behavior, Journal of Business Ethics, Vol. 17 No. 16, pp. 1825-34.
16. Chin, W.W. (1998), The partial least squares approach to structural equation modelling, in Markoulides, G.A. (Ed.), Modern Methods for Business Research, Lawrence Erlbaum, Mahwah, NJ, pp. 295-336.
17. Chua, A. (2003), Knowledge sharing: a game people play, Aslib Proceedings, Vol. 55 No. 3, pp. 117-29.
18. Cohen, D. and Laporte, B. (2004), The evolution of the knowledge bank, KM Magazine, Vol. 7 No. 6, available at: http://siteresources.worldbank.org/WBI/Resources/volutionoftheKnowledgeBank.pdf (accessed 10 December 2004).
19. Connelly, C.E. and Kelloway, K.E. (2003), Predicting of employees knowledge sharing cultures, Leadership & Organizational Development Journal, Vol. 24 No. 5, pp. 294-301.
20. Constant, D., Kiesler, S. and Sproull, L. (1994), What's mine is ours, or is it? A study of attitudes about information sharing, Information Systems Research, Vol. 5 No. 4, pp. 400-21.
21. Cummings, J. (2003), Knowledge Sharing: A Review of the Literature, The World Bank Operations and Evaluations Department, OECD, Paris, available at: http://lnweb18.worldbank.org/oed/oeddoclib.nsf/DocUNIDViewForJavaSearch/D9E389E7414BE9DE 85256DC600572CA0/$file/knowledge_eval_literature_review.pdf (accessed 17 December 2004).
22. Davenport, T.H. and Prusak, L. (2000), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.
23. Davenport, T.H., de Long, D.W. and Beers, M.C. (1998), Successful knowledge management projects, Sloan Management Review, Vol. 39 No. 2, pp. 43-57.
24. Dimitriadis, E. (2003), Statistics with Applications Using S.P.S.S., Kritiki, Athens (in Greek).
25. Dzinkowski, R. (2001), Knowledge management in the financial services, Financial Times, available at: www.ftmastering.com/mmo/mmo10_2.htm (accessed 15 December 2004).
26. Egan, M. and Kim, J. (2000), Knowledge-sharing at the World Bank: building a better knowledge-sharing tool with the YourNet intranet, Knowledge Management Review, Vol. 3 No. 3, pp. 24-7.
27. Fornell, C. and Larcker, D.F. (1981), Evaluating structural equation models with unobservable variables and measurement error, Journal of Marketing Research, Vol. 18 No. 1, pp. 39-50.
28. Francis, J.J., Eccles, M.P., Johnston, M., Walker, A., Grimshaw, J., Foy, R., Kaner, E.F.S., Smith, L. and Bonetti, D. (2004), Constructing Questionnaires Based on the Theory of Planned Behaviour: A Manual for Health Services Research, Centre for Health Services Research, University of Newcastle, Newcastle, available at: www.rebeqi.org/ViewFile.aspx?itemID=212 (accessed 20 September 2004).
29. Gurteen, D. (1999), Creating a knowledge sharing culture, Knowledge Management Magazine, Vol. 2 No. 5, available at: www.gurteen.com/gurteen/gurteen.nsf/0/FD35AF9606901C 42802567C70068CBF5/ (accessed 9 June 2004).
30. Hair, J.F. Jr, Anderson, R.E., Tatham, R.L. and Black, W.K. (1998), Multivariate Data Analysis with Readings, 5th ed., Prentice-Hall, Engelwood Cliffs, NJ.
31. Junnarkar, B. (1997), Leveraging collective intellect by building organisational capabilities, Expert Systems with Applications, Vol. 13 No. 1, pp. 29-40.
32. Kankanhalli, A., Tan, B.C.Y. and Wei, K.K. (2005), Contributing knowledge to electronic knowledge repositories: an empirical investigation, MIS Quarterly, Vol. 29 No. 1, pp. 114-43.
33. Koulopoulos, T. and Frappaolo, C. (1999), Smart Things to Know About Knowledge Management, Capstone, Dover, NH.
34. Kubo, I., Saka, A. and Pam, S.L. (2001), Behind the scenes of knowledge sharing in a Japanese bank, Human Resource Development International, Vol. 4 No. 4, pp. 465-85.
35. Lahti, R.K. and Beyerlein, M.M. (2000), Knowledge transfer and management consulting: a look at 'the firm', Business Horizons, Vol. 43 No. 1, pp. 65-74.
36. Lamb, E.C. (2001), Knowledge management: how to mine the information treasures inside your bank. A tale of measuring and managing the potential within, Community Banker, Vol. 10 No. 9, pp. 24-6.
37. Laporte, B. (2004), Knowledge sharing at the World Bank: the fad that would not go away, KM Magazine, Vol. 7 No. 4, available at: http://siteresources.worldbank.org/WBI/Resources/TheFadthatWouldNotGoAway.pdf (accessed 10 December 2004)
38. Lee, J.N. (2001), The impact of knowledge sharing, organizational capability and partnership quality on IS outsourcing success, Information & Management, Vol. 38 No. 5, pp. 323-35.
39. Lin, H.F. and Lee, G.G. (2004), Perceptions of senior managers toward knowledge-sharing behaviour, Management Decision, Vol. 42 No. 1, pp. 108-25.
40. McDermott, R. and O'Dell, C. (2001), Overcoming cultural barriers to sharing knowledge, Journal of Knowledge Management, Vol. 5 No. 1, pp. 76-85.
41. Madden, T.J., Ellen, P.S. and Ajzen, I. (1992), A comparison of the theory of planned behaviour with the theory of reasoned action, Personality and Social Psychology Bulletin, Vol. 18 No. 1, pp. 3-9.
42. Millar, R. and Shevlin, M. (2003), Predicting career information-seeking behavior of school pupils using the theory of planned behavior, Journal of Vocational Behavior, Vol. 62 No. 1, pp. 26-42.
43. Miller, D.L. and Karakowski, L. (2005), Gender influences as an impediment to knowledge sharing: when men and women fail to seek peer feedback, The Journal of Psychology, Vol. 139 No. 2, pp. 101-18.
44. Quinn, J.B. (1996), Leveraging intellect, Academy of Management Executive, Vol. 10 No. 3, pp. 7-27.
45. Robertson, S. (2002), A tale of two knowledge-sharing systems, Journal of Knowledge Management, Vol. 6 No. 3, pp. 295-308.
46. Ryu, S., Ho, H.S. and Han, I. (2003), Knowledge sharing behavior of physicians in hospitals, Expert Systems with Applications, Vol. 25 No. 1, pp. 113-22.
47. Sheeran, P. and Orbell, S. (1999), Implementation intentions and repeated behaviour: augmenting the theory of planned behaviour, European Journal of Social Psychology, Vol. 29, pp. 349-69.
48. Straub, D.W. (1989), Validating instruments in MIS research, MIS Quarterly, Vol. 13 No. 2, pp. 147-69.
49. Zikmund, W.G. (2003), Business Research Methods, 7th ed., Thomson/South-Western, Mason, OH.