How technological innovations extend services outreach to customers: The changing shape of hospitality services taxonomy

International Journal of Contemporary Hospitality Management

Volumn 21, Issue 5, 2009, Pages 509-522

  Khan, Maryam ^a   Khan, Mahmood A ^b  

^a HOWARD UNIVERSITY   (United States)

^b PAMPLIN COLLEGE OF BUSINESS   (United States)

Author keywords

Customer service; Service quality; Services; Services marketing; Technological change; Technology led strategy

Indexed keywords

EID: 68549085147     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596110910967773     Document Type: Article

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