The quality of educational services in higher education - assurance, management or excellence?;Calitatea în serviciile educaţionale din învǎţǎmântul superior: Asigurare, management sau excelentǎ?

Amfiteatru Economic

Volumn 26, Issue 1, 2009, Pages 383-393

  Sarbu, Roxana ^a   Ilie, Anca Gabriela ^a   Enache, Antonia Cristiana ^a   Dumitriu, Dan ^a  

^a BUCHAREST UNIVERSITY OF ECONOMIC STUDIES   (Romania)

Author keywords

Excellence; Performance; Quality assurance; Quality indicators; Quality management

Indexed keywords

EID: 68349141145     PISSN: 15829146     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

1. Ekong D. - The Quality of Higher Education Viewpoints: Cuba, Kenya, Canada, Colombia, France, Reference Document: Trends from the UNESCO Regional Consultations on Higher Education, http://www.unesco.org/education/educprog/wche/.
2. Ekong D; Escotet M.A.; Karani A.; Cappon P.; Orozco Silva; Brun J. M. - Quality of Higher Education, Final Report, Comission II, 2003, pag. 1-11.
3. Newton J. - View sfrom below: academics coping with quality, Quality in Higher Education, vol. 8, 2002, pag. 39-61.
4. Pneumaticos T.- More quality to the quality policy of education, Bologna process, National Reports 2004-2005, Cyprus.
5. Vettori O.; Lueger M. and Knassmüller M.-Dealing with ambivalences-strategic optionsfor nurturing a quality culture in teaching and learning, Embedding Quality Culture in Higher Education, a selection of papers from the 1st European Forum for Quality Assurance, Technische Universität München Germany, 2006, pag. 21-28.
6. X X X-Legea nr. 87 din 10.04.2006 pentru aprobarea Ordonanţei de urgenţǎ privind asigurarea calitǎţii educaţiei nr. 75/12.07.2005.
7. X X X-European Association for Quality Assurance in Higher Education-Standards and Guidelines for Quality Assurance in the European Higher Education Area, Multiprint, Helsinki, Finland, 2005.
8. X X X-Developing an Internal Quality Culture in European Universities, Report on the Quality Culture Project, Round II, 2004, E.U.A., Rue d'Egmont 13 B-1000, Brussles, Belgium.
9. XXX-ISO 9001:2008-Sisteme de management al calitǎţii. Cerinţe.
10. X X X-IWA 2: 2007-Quality Management systems-Guidelines for application of ISO 9001:2000 in education.
11. X X X-Metodologia de evaluare externǎ, standardele, standardele de referinţǎ şi lista indicatorilor de performanţǎ a ARACIS.
12. Education Criteriafor Performance Excellence, Baldrige National Quality Program.
13. http://www.fundatia-juran.ro/excelenta.php.