How to manage through worse-before-better

MIT Sloan Management Review

Volumn 49, Issue 4, 2008, Pages 58-65

  Cooper, Robin ^a   Maskeli, Brian ^b  

^a EMORY UNIVERSITY   (United States)

^b BMA Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 68049134577     PISSN: 15329194     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (13)

1. J. Womack, D. Jones and D. Roos, "The Machine That Changed the World" (New York: Scribner, 1990).
2. C. Peota, "Lean Machine," Minnesota Medicine 89, no. 4 (April 2006): 18-20.
3. O.K. Swank, "The Lean Service Machine," Harvard Business Review 81, no, 10 (October 2003): 123-129.
4. L.D. De Bakker and R. Aernoudts, "Changing a Public Sector Agency: Dutch Alimony Payments Office (LBIO)" (presentation at the Lean Service Summit Conference, Noordwijk aan Zee, Netherlands, June 23,2004).
5. J. Womack and D. Jones, "Lean Thinking" (New York: Simon & Schuster, 2005): 37-49.
6. S. Barlow, S. Parry and M. Faulkner, "Sense and Respond: The Journey to Customer Purpose" (Basingstoke, United Kingdom: Palgrave Macmillan, 2005), 181-190.
7. O. Fiume and J. Cunningham, "Real Numbers: Management Accounting in a Lean Organization" (Durham, North Carolina: Managing Times Press, 2003), 113.
8. Variable costs do not create a problem, as they automatically adjust to the level of production.
9. D.K. Wessner, "Toyota System Helps Patients and Health Care," Minnesota Star Tribune, June 18,2005.
10. B. Maskell and B. Baggaley, "Practical Lean Accounting" (New York: Productivity Press, 2003).
11. For more discussion about applying lean to service environments, see G. Taninecz, "Pulling Lean Through a Hospital: Departments at Windsor's Hôtel-Dieu Grace Request Lean Initiatives," December 1,2007, www.lean.org;
12. 'Transforming Healthcare at HDGH," www.hdgh.org;
13. and J. Seddon, "Freedom From Command and Control: Rethinking Managementfor Lean Service" (New York: Productivity Press, 2005).