Promoting favorable attitudes toward personnel surveys: The role of follow-up

Military Psychology

Volumn 21, Issue 2, 2009, Pages 139-161

  Thompson, Lori Foster ^a,b   Surface, Eric A ^c  

^a NORTH CAROLINA STATE UNIVERSITY   (United States)

^b Army Research Institute   (United States)

^c SWA Consulting Inc   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 67651211995     PISSN: 08995605     EISSN: None     Source Type: Journal    
DOI: 10.1080/08995600902768693     Document Type: Article

References (41)

1. Alper, S. W., & Klein, S. M. (1970, November-December). Feedback following opinion surveys. Pe rsonnel Administration, pp. 54-56.
2. Baron, R., & Kenny, D. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51, 1173-1182.
3. Baruch, Y. (1999). Response rate in academic studies: A comparative analysis. Human Relations, 52, 421-438.
4. Born, D. H., & Mathieu, J. E. (1996). Differential effects of survey-guided feedback: The rich get richer and the poor get poorer. Group and Organization Management, 21, 388-403.
5. Burke, W. W., Coruzzi, C. A., & Church, A. H. (1996). The organizational survey as an intervention for change. In A. I. Kraut (Ed.), Organizational surveys: Tools for assessment and change (pp. 41-66). San Francisco: Jossey-Bass.
6. Church, A. H. (1993). Estimating the effect of incentives on mail survey response rates: A meta-analysis. Public Opinion Quarterly, 57, 62-79.
7. Church, A. H., & Oliver, D. H. (2002, April). Does survey action planning really make a difference? The Impact of taking action on employee attitudes and business outcomes. Paper presented at the 17th annual conference of the Society for Industrial and Organizational Psychology, Toronto, Canada.
8. Church, A. H., & Waclawski, J. (1998). Designing and using organizational surveys. Brookfield, VT: Gower.
9. Church, A. H., & Waclawski, J. (2001). Designing and using organizational surveys: A seven-step process. San Francisco: Jossey-Bass.
10. Edwards, J. E., Thomas, M. D., Rosenfeld, P., & Booth-Kewley, S. (1997). How to conduct organizational surveys: A step-by-step guide. Thousand Oaks, CA: Sage.
11. Falletta, S. V., & Combs, W. (2002). Surveys as a tool for organization development and change. In J. Waclawski & A. H. Church (Eds.), Organization development: A data-driven approach to organizational change (pp. 78-102). San Francisco: Jossey-Bass.
12. Fox, R., Crask, M. R., & Kim, J. (1988). Mail survey response rate: A meta-analysis of selected techniques for inducing response. Public Opinion Quarterly, 52, 467-491.
13. Goyder, J. (1986). Surveys on surveys: Limitations and potentials. Public Opinion Quarterly, 50, 27-41.
14. Hinrichs, J. R. (1996). Feedback, action planning, and follow-through. In A. I. Kraut (Ed.), Organizational surveys: Tools for assessment and change (pp. 255-279). San Francisco: Jossey-Bass.
15. Jex, S. M. (2002). Organizational psychology: A scientist-practitioner approach. New York: John Wiley & Sons.
16. Johnson, J. W. (2000). A heuristic method for estimating the relative weight of predictor variables in multiple regression. Multivariate Behavioral Research, 35, 1-19.
17. Johnson, J. W. (2001a). Determining the relative importance of predictors in multiple regression: Practical applications of relative weights. In F. Columbus (Ed.), Advances in psychology research (Vol. 5, pp. 231-251). Huntington, NY: Nova Science Publishers.
18. Johnson, J. W. (2001b). The relative importance of task and contextual performance dimensions to supervisor judgments of overall performance. Journal of Applied Psychology, 86, 984-996.
19. Klein, K. J., Bliese, P. D., Kozlowski, S. W. J., Dansereau, F., Gavin, M. B., Griffin, M. A., et al. (2000). Multilevel analytic techniques: Commonalities, differences and continuing questions. In K. J. Klein & S. W. J. Kozlowski (Eds.), Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions (pp. 512-553). San Francisco: Jossey-Bass.
20. Klein, S. M., Kraut, A. I., & Wolfson, A. (1971). Employee reactions to attitude survey feedback: A study of the impact of structure and process. Administrative Science Quarterly, 16, 497-514.
21. Kraut, A. I. (1996). Organizational surveys: Tools for assessment and change. San Francisco: Jossey-Bass.
22. Kraut, A. I., & Saari, L. M. (1999). Organizational surveys: Coming of age for a new era. In A. I. Kraut & A. K. Korman (Eds.), Evolving practices in human resource management: Responses to a changing world of work (pp. 302-327). San Francisco: Jossey-Bass.
23. Linsky, A. S. (1975). Stimulating responses to mailed questionnaires: A review. Public Opinion Quarterly, 39, 82-101.
24. Luong, A., & Rogelberg, S.G. (1998). How to increase your survey response rate. The Industrial-Organizational Psychologist, 36(1), 61-65.
25. Nadler, D. A. (1996). Setting expectations and reporting results: Conversations with top management. In A. I. Kraut (Ed.), Organizational surveys: Tools for assessment and change (pp. 177-203). San Francisco: Jossey-Bass.
26. Newell, C. E., Rosenfeld, P., Harris, R. N., & Hindelang, R. L. (2004). Reasons for nonresponse on U.S. Navy surveys: A closer look. Military Psychology, 16, 265-276.
27. Paul, K. B., & Bracken, D. W. (1995). Everything you always wanted to know about employee surveys. Training and Development, 49, 45-49.
28. Petty, R. E., & Cacioppo, J. T. (1981). Attitudes and persuasion: Classic and contemporary approaches. Dubuque, IA: William C. Brown.
29. Riordan, C. M., Richardson, H. A., Schaffer, B. S., & Vandenberg, R. J. (2000). Alpha, beta, and gamma change: A review of past research with recommendations for new directions. In C. A. Schriesheim & L. L. Neider (Eds.), Research in management. Vol. 1: Equivalence in measurement (pp. 51-98). Greenwich, CT: Information Age.
30. Rogelberg, S. G., Church, A. H., Waclawski, J., & Stanton, J. M. (2002). Organizational survey research. In S. G. Rogelberg (Ed.), Handbook of research methods in industrial and organizational psychology (pp. 141-160). Malden, MA: Blackwell Publishers.
31. Rogelberg, S. G., Fisher, G. G., Maynard, D. C., Hakel, M. D., & Horvath, M. (2001). Attitudes toward surveys: Development of a measure and its relationship to respondent behavior. Organizational Research Methods, 4, 3-25.
32. Rogelberg, S. G., & Luong, A. (1998). Nonresponse to mailed surveys: A review and guide. Current Directions in Psychological Science, 7, 60-65.
33. Rogelberg, S. G., Luong, A., Sederburg, M. E., & Cristol, D. S. (2000). Employee attitude surveys: Examining the attitudes of noncompliant employees. Journal of Applied Psychology, 85, 284-293.
34. Schwartz, N., Groves, R. M., & Schuman, H. (1998). Survey methods. In D. T. Gilbert, S. T. Fiske, & G. Lindzey (Eds.), The handbook of social psychology (4th ed., Vol. 1, pp. 143-179). New York: McGraw-Hill.
35. Smither, R. D., Houston, J. M., & McIntire, S. A. (1996). Organization development: Strategies for changing environments. New York: HarperCollins College Publishers.
36. Tabachnick, B. G., & Fidell, L. S. (2000). Using multivariate statistics (4th ed.). Boston: Allyn & Bacon.
37. Thompson, L. F., Surface, E. A., Martin, D. L., & Sanders, M. G. (2003). From paper to pixels: Moving personnel surveys to the web. Personnel Psychology, 56, 197-227.
38. Tippins, N. T. (2002). Organization development and IT: Practicing OD in the virtual world. In J. Waclawski & A. H. Church (Eds.), Organization development: A data-driven approach to organizational change (pp. 245-265). San Francisco: Jossey-Bass.
39. Vocino, T. (1977). Three variables in stimulating responses to mailed questionnaires. Journal of Marketing, 41, 76-77.
40. Yammarino, F. J., Skinner, S. J., & Childers, T. L. (1991). Understanding mail survey response behavior: A meta-analysis. Public Opinion Quarterly, 55, 613-639.
41. Yu, J., & Cooper, H. (1983). A quantitative review of research design effects on response rates to questionnaires. Journal of Marketing Research, 20, 36-44.