Video reference and the library kiosk: Experimentation and evaluation

Journal of Access Services

Volumn 5, Issue 1-2, 2008, Pages 47-53

  Booth, Char ^a  

^a OHIO UNIVERSITY   (United States)

Author keywords

Internet telephony; Reference kiosks; Skype; Video; Video reference

Indexed keywords

EID: 67650992017     PISSN: 15367967     EISSN: 15367975     Source Type: Journal    
DOI: 10.1080/15367960802197731     Document Type: Article

References (3)

1. The quote we received for a graphically customizable, dual-monitor freestanding kiosk that would enable simultaneous video and Internet browsing came to roughly $3,500. Less expensive options are also available.
2. An interesting caveat to consider if and when implementing video kiosks-be-cause of camera and screen configurations it is literally impossible using current technology to make eye contact with your users, which is a source of some discomfort when acclimating to these services.
3. In a one-way video call, a user without a webcam can still see the image created by another user's webcam. Char Booth presented on the video reference pilot program at the Cyber Zed Shed, a component of the 2007 ACRL Conference; slides of the presentation can be viewed at http://charbooth.googlepages.com/ home, and a short podcast interview about the service is available at http://www.palinet.org/lts-techupdates-podcasts.aspx#Tech.