Apply 6-sigma methodology in measuring the competition quality of satisfaction performance-an example of ISP Industry

Quality and Quantity

Volumn 43, Issue 4, 2009, Pages 677-694

  Tao, C J ^a   Chen, S C ^a   Chang, L ^a  

^a NATIONAL CHIN YI UNIVERSITY OF TECHNOLOGY   (Taiwan)

Author keywords

6 Sigma; DMAIC; ISP (Internet Service Provider); Performance matrix; Strength weakness matrix; Strength weakness strategic analysis table

Indexed keywords

EID: 67650590913     PISSN: 00335177     EISSN: 15737845     Source Type: Journal    
DOI: 10.1007/s11135-007-9149-4     Document Type: Article

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