SLA design and service provisioning for outsourced services

Journal of Network and Systems Management

Volumn 17, Issue 1-2, 2009, Pages 73-90

  Marques, Filipe T ^a   Sauvé, Jacques P ^b   Moura, J Antão B ^b  

^a DATAPREV Empresa de Tecnologia e Informações da Previdência Social   (Brazil)

^b FEDERAL UNIVERSITY OF CAMPINA GRANDE   (Brazil)

Author keywords

Business driven IT management; Response time; Service availability; SLA design

Indexed keywords

BUSINESS IMPACT; BUSINESS LOSS; BUSINESS-DRIVEN IT MANAGEMENT; CONVENTIONAL APPROACH; DESIGN APPROACHES; E-COMMERCE; IT INFRASTRUCTURES; PERFORMANCE DEGRADATION; RESPONSE TIME; SERVICE AVAILABILITY; SERVICE LEVEL AGREEMENT; SERVICE PROVIDER; SERVICE PROVISIONING; SLA DESIGN;

DESIGN; ELECTRONIC COMMERCE; INFORMATION TECHNOLOGY; OCEAN CURRENTS; QUALITY OF SERVICE;

AVAILABILITY;

EID: 67650503232     PISSN: 10647570     EISSN: None     Source Type: Journal    
DOI: 10.1007/s10922-009-9115-7     Document Type: Article

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