Systems thinking, complexity and managerial decision-making: An analytical review

Health Services Management Research

Volumn 22, Issue 2, 2009, Pages 71-80

  Cramp, D G ^a   Carson, E R ^b,c  

^a UNIVERSITY OF SURREY   (United Kingdom)

^b CITY UNIVERSITY   (United Kingdom)

^c Department of Systems Science ^*  (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

DECISION MAKING; FEEDBACK SYSTEM; HEALTH CARE DELIVERY; HEALTH CARE MANAGEMENT; HEALTH CARE ORGANIZATION; HEALTH CARE POLICY; HEALTH SERVICES RESEARCH; METHODOLOGY; PRIORITY JOURNAL; REVIEW; ARTICLE; NATIONAL HEALTH SERVICE; NONBIOLOGICAL MODEL; ORGANIZATION; ORGANIZATION AND MANAGEMENT; UNITED KINGDOM;

DECISION MAKING, ORGANIZATIONAL; GREAT BRITAIN; MODELS, ORGANIZATIONAL; STATE MEDICINE;

EID: 67650400492     PISSN: 09514848     EISSN: None     Source Type: Journal    
DOI: 10.1258/hsmr.2008.008015     Document Type: Review

References (27)

1. Vemuri V. Modeling of Complex Systems: An Introduction. New York: Academic Press, 1978
2. Dooley K. Complexity science models of organisational change. In: Poole S, Van De Ven A, eds. Handbook of Organisational Change and Management. Oxford: Oxford University Press, 2004
3. Plsek PE, Greenhalgh T. Complexity science: the challenge of complexity in health care. Br Med J 2001;323:625-628
4. Sweeney K, Griffiths F, eds. Complexity and Healthcare: An Introduction. Oxford: Radcliffe Medical Press, 2002
5. Checkland PB. Systems Thinking, Systems Practice. New York: Wiley, 1981
6. Checkland PB, Scholes J. Soft Systems Methodology in Action. New York: Wiley, 1990
7. Checkland PB. A review of soft systems thinking. Syst Res Behav Sci 2000:17(Suppl. 1):S85-9
8. Morgan G. Images of Organisation. 3rd edn. Thousand Oaks, CA: Sage, 2006
9. Hammer M, Champy J. The Re-engineering Revolution: A Handbook. New York: Harper Business, 1993
10. Hammond JS, Keeney RL, Raiffa H. Smart Choices. Boston, MA: HBS Press, 1999
11. Dowie J. Health impact: its estimation, assessment and analysis. In: Orme J, Powell J, Taylor P, Harrison T, Grey M, eds. Public Health for the 21st Century: New Perspectives on Policy, Participation and Practice. Buckingham: Open University Press, 2003:296-309
12. Lewin R, Regine B. The Soul at Work: Unleashing the Power of Complexity Science for Business Success. London: Orion Business Books, 1999
13. Olson EE, Eoyang GH. Facilitating Organisation Change: Lessons from Complexity Science. San Francisco: Jossey-Bass/Pfeiffer, 2001
14. Dooley K. A complex adaptive systems model of organisation change. Nonlinear Dyn, Psychol Life Sci 1997;1:69-97 (Pubitemid 127135079)
15. McDaniel R, Driebe D. Complexity science and health care management. In: Blair J, Fottler M, Savage G, eds. Advances in Health Care Management. Stamford, CT: JAI Press, 2001;2:11-36
16. Begun J, Dooley K, Zimmerman B. Health care organisations as complex adaptive systems. In: Mick SM, Wyttenbach M, eds. Advances in Health Care Organisation Theory. San Francisco: Jossey-Bass, 2003
17. Hayek FA. Individualism and Economic Order. London: Routledge & Kegan Paul, 1948
18. Holland JH. Hidden Order. Reading, MA: Addison-Wesley, 1995
19. Ackoff RL. The future of operational research is past. J Oper Res Soc 1979;30:93-104
20. Fahey DK, Carson E, Cramp D, Muir Gray JA. User requirements and understanding of public health networks in England. J Epidemiol Commun Health 2003;57:938-944 (Pubitemid 38005423)
21. Fahey DK, Carson ER, Cramp DG, Muir Gray JA. Information and communication technology in public health: the role of systems modelling. Health Inform J 2003;9:163-181
22. Fahey DK, Carson ER, Cramp DG, Muir Gray JA. Applying systems modelling to public health. Syst Res Behav Sci 2004;21: 635-649
23. Kalim K, Carson ER, Cramp DG. The role of soft systems methodology in healthcare policy provision and decision support. In: Thissen W, Wieringa P, Pailic M, Ludema M, eds. IEEE Annual Conference on Systems, Man and Cybernetics 2004;6:5025-5030
24. Kalim K, Carson ER, Cramp DG. An illustration of whole systems thinking. Health Serv Manage Res 2006;19:174-185
25. Ackoff RL. Resurrecting the future of operational science. J Oper Res Soc 1979b;30:189-199
26. Chapman J. System Failure: Why Government Must Learn to Think Differently. London: Demos, 2002
27. Mulgan G. Systems thinking and the practice of government. Systemist 2001;23:22-28