IT governance and project management: A qualitative study

Journal of Database Marketing and Customer Strategy Management

Volumn 16, Issue 1, 2009, Pages 29-50

  Sharma, Dev ^b,c   Stone, Merlin ^a,b   Ekinci, Yuksel ^d  

^a WCL Office   (United Kingdom)

^b WCL ^*  (Greece)

^c UNIVERSITY OF THE WEST OF ENGLAND   (United Kingdom)

^d OXFORD BROOKES UNIVERSITY   (United Kingdom)

Author keywords

Governance; Information technology; Project management; Risk; Systems implementation; Systems strategy

Indexed keywords

EID: 67650382313     PISSN: 17412439     EISSN: 17412447     Source Type: Journal    
DOI: 10.1057/dbm.2009.6     Document Type: Article

References (11)

1. Foss, B., Stone, M. and Ekinci.Y. (2008) What makes for CRM system success or failure. Journal of Database Marketing and Customer Strategy Management 15(2): 69-78.
2. The IT governance institute. (2008). http://www.itgi.org/template-ITGI. cfm?Section=About-IT-Governancel&Template=/ContentManagement/HTMLDisplay. cfm&ContentID=19657, accessed 10 October 2008.
3. Selig, G. (2008) Implementing IT Governance-A Practical Guide to Global Best Practices in IT Management. New York:Van Haren Publishing, (ISBN 9087531192).
4. Jennings, T. (2004) Change Management: An Essential Tool for IT Governance. White Paper Butler Direct Limited 1-18.
5. Nolan, R. and McFarlane, F. (2005) Information technology and the board of directors. Harvard Business Review 83(10): 96-106.
6. Sambamurthy,V. and Zmud, R. (1999) Arrangements for information technology governance: A theory of multiple contingencies. MIS Quarterly 23(2): 261-290.
7. Cohen, W. and Levinthal, D. (1990) Absorptive capacity: A new perspective on learning and innovation. Administrative Science Quarterly 35(1): 128-152.
8. http://www.isaca.org/.
9. PRINCE (PRobjects IN Controlled Environments) is a de facto project management standard used extensively by the UK Government and is widely recognised and used in the private sector, both in the UK and internationally. It covers the management, control and organiztion of a project. PRINCE2 refers to the second major version of this method and is a registered trademark of the Office of Government Commerce (OGC), an independent office of HM Treasury of the United Kingdom.
10. For more on stakeholder management, seeStone, M. Semmens, A. and Woodcock, N. (2008) Managing Stakeholders in the Public Sector. Report for the Public Management and Policy Association, September 2007 and Stakeholder Management and Engagement-Lessons from Public and Private Sectors, WCL.
11. For more on the assessment of customer management, seeStone, M. Woodcock, N. and Foss, B. (2003) The Customer Management Scorecard. London: Kogan Page.