Improving psychiatric services through mystery shopping

Psychiatric Services

Volumn 60, Issue 7, 2009, Pages 972-973

  Lazarus, Arthur ^a  

^a ASTRAZENECA   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

CHANGE MANAGEMENT; COMPETITION; DISEASE SIMULATION; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HUMAN; MEDICAL PRACTICE; MENTAL HEALTH CARE; MENTAL HEALTH SERVICE; MYSTERY SHOPPING; PATIENT; PSEUDO PATIENT; QUALITY CONTROL; SHORT SURVEY;

EID: 67650270879     PISSN: 10752730     EISSN: 15579700     Source Type: Journal    
DOI: 10.1176/ps.2009.60.7.972     Document Type: Short Survey

References (6)

1. Rosenhan DL: On being sane in insane places. Science 179:250-258, 1973
2. Hinton T: Battling Through the Barriers: A Study of Single Homelessness in Newham and Access to Primary Health Care. London, Health Action for Homeless People, 1994
3. Vogt K: Mystery shopping gaining popularity in health care sector. American Medical News Sept 18, 2006, p 22
4. Rhodes KV, Vieth TL, Kushner H, et al.: Referral without access: For psychiatric services, wait for the beep. Annals of Emergency Medicine, in press. Available at dx.doi.org/10.1016/j.annemergmed.2008.08.023
5. Borfitz D: Is a "mystery shopper" lurking in your waiting room? Medical Economics 78(10):63-64, 68-70, 75, 2001
6. Levine MA: Report of the Council on Ethical and Judicial Affairs. American Medical Association, CEJA Report 3-A-08. Chicago, American Medical Association, 2008. Available at www.ama-assn.org/ama1/pub/upload/mm/471/ceja3. doc