메뉴 건너뛰기




Volumn 3, Issue 2, 1997, Pages 37-61

Explaining sales force turnover:: Alternative perspectives

Author keywords

[No Author keywords available]

Indexed keywords


EID: 67650050365     PISSN: 1051712X     EISSN: 15470628     Source Type: Journal    
DOI: 10.1300/J033v03n02_03     Document Type: Article
Times cited : (2)

References (88)
  • 3
    • 0007148481 scopus 로고
    • Identifying the Antecedents of Salespersons' Intention to Leave
    • Winter
    • Apasu, Yao (1986), “Identifying the Antecedents of Salespersons' Intention to Leave,” Akron Business and Economic Review, 17 (Winter), 85-97
    • (1986) Akron Business and Economic Review , vol.17 , pp. 85-97
    • Apasu, Y.1
  • 4
    • 0000154771 scopus 로고
    • Salesforce Performance and Satisfaction as a Function of Individual Difference, Interpersonal, and Situational Factors
    • Bagozzi, Richard P. (1978), “Salesforce Performance and Satisfaction as a Function of Individual Difference, Interpersonal, and Situational Factors,” Journal of Marketing Research, 15 (November), 517-531.
    • (1978) Journal of Marketing Research , vol.15 , pp. 517-531
    • Bagozzi, R.P.1
  • 5
    • 0037786271 scopus 로고
    • Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity
    • Bagozzi, Richard P. (1980), “Performance and Satisfaction in an Industrial Sales Force: An Examination of Their Antecedents and Simultaneity,” Journal of Marketing, 44 (Spring), 65-77.
    • (1980) Journal of Marketing , vol.44 , pp. 65-77
    • Bagozzi, R.P.1
  • 6
    • 0442308969 scopus 로고
    • Exploring the Distinctive Nature of Work Commitments: Their Relationships with Personal Characteristics, Job Performance, and Propensity to Leave
    • Bashaw, R. Edward and E. Stephen Grant (1994), “Exploring the Distinctive Nature of Work Commitments: Their Relationships with Personal Characteristics, Job Performance, and Propensity to Leave,” Journal of Personal Selling & Sales Management, 14 (Spring), 41-56.
    • (1994) Journal of Personal Selling & Sales Management , vol.14 , pp. 41-56
    • Bashaw, R.E.1    Stephen Grant, E.2
  • 7
    • 0021399805 scopus 로고
    • A Longitudinal Analysis of the Antecedents of Organizational Commitment
    • Bateman, Thomas S. and Stephen Strasser (1984), “A Longitudinal Analysis of the Antecedents of Organizational Commitment,” Academy of Management Journal, 27 (March), 95-112.
    • (1984) Academy of Management Journal , vol.27 , pp. 95-112
    • Bateman, T.S.1    Strasser, S.2
  • 8
    • 79952631794 scopus 로고
    • Student Attitudes Toward Selling as a Career: Implications for Marketing Education
    • R. C. Curhan (ed.), Chicago: American Marketing Association
    • Beilenger, D. N., K. L. Bernhardt, and W. S. Wayman, Jr. (1974), “Student Attitudes Toward Selling as a Career: Implications for Marketing Education,” in 1974 Combined Proceedings, R. C. Curhan (ed.), Chicago: American Marketing Association, 180-184.
    • (1974) 1974 Combined Proceedings , pp. 180-184
    • Beilenger, D.N.1    Bernhardt, K.L.2    Wayman, W.S.3
  • 9
    • 0000361918 scopus 로고
    • Work Values and Job Satisfaction
    • Blood, Milton R. (1969), “Work Values and Job Satisfaction,” Journal of Applied Psychology, 53 (December), 456-459.
    • (1969) Journal of Applied Psychology , vol.53 , pp. 456-459
    • Blood, M.R.1
  • 10
    • 0002521987 scopus 로고
    • The Theories of Turnover: Causes, Effects, and Meaning
    • Bluedom, Allen C. (1982), “The Theories of Turnover: Causes, Effects, and Meaning,” Research in the Sociology of Organizations, 1, 75-128.
    • (1982) Research in the Sociology of Organizations , vol.1 , pp. 75-128
    • Bluedom, A.C.1
  • 11
    • 84911662283 scopus 로고
    • Ethics in Selling, Honest!
    • Bragg, Arthur (1987), “Ethics in Selling, Honest!” Sales & Marketing Management; 139 (May), 42-44.
    • (1987) Sales & Marketing Management , vol.139 , pp. 42-44
    • Bragg, A.1
  • 12
    • 21144480256 scopus 로고
    • Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects
    • Brown, Steven P. and Robert A. Peterson (1993), “Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects,” Journal of Marketing Research, 30 (February), 63-77.
    • (1993) Journal of Marketing Research , vol.30 , pp. 63-77
    • Brown, S.P.1    Peterson, R.A.2
  • 13
    • 0001031242 scopus 로고
    • Task Perceptions and Job Satisfaction: A Question of Causality
    • June
    • Caldwell, David F. and Charles A. O’Reilly(1982), “Task Perceptions and Job Satisfaction: A Question of Causality,” Journal of Applied Psychology’, (June), 361-369.
    • (1982) Journal of Applied Psychology’ , pp. 361-369
    • Caldwell, D.F.1    O’Reilly, C.A.2
  • 14
    • 0000366750 scopus 로고
    • Organizational Climate and Job Satisfaction in the Sales Force
    • Churchill, Gilbert A., eil M. Ford, and Orville C. Walker (1976), “Organizational Climate and Job Satisfaction in the Sales Force,” Journal of Marketing Research, 13 (November), 323-332.
    • (1976) Journal of Marketing Research , vol.13 , pp. 323-332
    • Churchill, G.A.1    Ford, E.M.2    Walker, O.C.3
  • 15
    • 0002827965 scopus 로고
    • Psychology of Employee Lateness, Absence, and Turnover: A Methodological Critique and an Empirical Study
    • Clegg, Chris W. (1983), “Psychology of Employee Lateness, Absence, and Turnover: A Methodological Critique and an Empirical Study,” Journal of Applied Psychology, 68 (February), 88-101.
    • (1983) Journal of Applied Psychology , vol.68 , pp. 88-101
    • Clegg, C.W.1
  • 16
    • 84936654191 scopus 로고
    • College Student Interest in a Sales Career: The Gap Narrows, but Problems Remain
    • 10, Jon M. Hawes and George B. Glisan (eds.), Academy of Marketing Science
    • Cook, Robert W. (1987), “College Student Interest in a Sales Career: The Gap Narrows, but Problems Remain,” Developments in Marketing Science, 10, Jon M. Hawes and George B. Glisan (eds.), Academy of Marketing Science, 359-362.
    • (1987) Developments in Marketing Science , pp. 359-362
    • Cook, R.W.1
  • 17
    • 0011600583 scopus 로고
    • Female College Student Interest in a Sales Career: A Comparison
    • Cook, Robert W. and Timothy Hartman (1986), “Female College Student Interest in a Sales Career: A Comparison,” Journal of Personal Selling & Sales Management, 6 (May), 29-34.
    • (1986) Journal of Personal Selling & Sales Management , vol.6 , pp. 29-34
    • Cook, R.W.1    Hartman, T.2
  • 18
    • 0002409749 scopus 로고
    • Employee Turnover: A Meta- Analysis and Review with Implications for Research
    • Cotton, John L. and Jeffrey M. Tuttle (1986), “Employee Turnover: A Meta- Analysis and Review with Implications for Research,” Academy of Management Review, 11 (January), 55-70.
    • (1986) Academy of Management Review , vol.11 , pp. 55-70
    • Cotton, J.L.1    Tuttle, J.M.2
  • 20
    • 0010600093 scopus 로고
    • Salesperson Employment Status as a Moderator in the Job Satisfaction Model: A Frame of Reference Perspective
    • Darden, William R., Daryl McKee, and Ronald Hampton (1993), “Salesperson Employment Status as a Moderator in the Job Satisfaction Model: A Frame of Reference Perspective,” Journal of Personal Selling & Sales Management, 13 (Summer), 1-15.
    • (1993) Journal of Personal Selling & Sales Management , vol.13 , pp. 1-15
    • Darden, W.1    McKee, D.2    Hampton, R.3
  • 21
    • 79952665499 scopus 로고
    • Status Problems of the Salesman
    • Ditz, Gerhard W. (1967), “Status Problems of the Salesman,” MSU Business Topics, 15 (Winter), 68-80.
    • (1967) MSU Business Topics , vol.15 , pp. 68-80
    • Ditz, G.W.1
  • 22
    • 0345971187 scopus 로고
    • Recruiting College Students for the Salesforce
    • Dubinsky, Alan J. (1980), “Recruiting College Students for the Salesforce,” Industrial Marketing Management, 9 (February), 37-46.
    • (1980) Industrial Marketing Management , vol.9 , pp. 37-46
    • Dubinsky, A.J.1
  • 23
    • 51249183442 scopus 로고
    • Perceptions of the Sales Job-How Students Compare with Industrial Salespeople
    • Dubinsky, Alan J. (1981), “Perceptions of the Sales Job-How Students Compare with Industrial Salespeople,” Journal of the Academy of Marketing Science, 9 (Fall), 352-367.
    • (1981) Journal of the Academy of Marketing Science , vol.9 , pp. 352-367
    • Dubinsky, A.J.1
  • 24
    • 0001932429 scopus 로고
    • Developing Buyer-Seller Relationships
    • April
    • Dwyer, F. Robert, Paul H. Schurr, and Sejo Oh (1987), “Developing Buyer-Seller Relationships,’ 'Journal of Marketing, 51 (April), 11-27.
    • (1987) Journal of Marketing , vol.51 , pp. 11-27
    • Dwyer, F.R.1    Schurr, P.H.2    Sejo, O.3
  • 25
    • 84979320555 scopus 로고
    • The Occupational Reference Group-A Neglected Concept in Employee Attitude Studies
    • England, George W. and C. Stein (1961), “The Occupational Reference Group-A Neglected Concept in Employee Attitude Studies,” Personnel Psychology, 14, 299-308.
    • (1961) Personnel Psychology , vol.14 , pp. 299-308
    • England, G.W.1    Stein, C.2
  • 26
    • 58149366277 scopus 로고
    • A Three-Wave Longitudinal Analysis of the Causal Ordering of Satisfaction and Commitment on Turnover Decisions
    • Farkas, Arthur J. and Lois E. Tetrick (1989), “A Three-Wave Longitudinal Analysis of the Causal Ordering of Satisfaction and Commitment on Turnover Decisions,” Journal of Applied Psychology, 74 (December), 855-868.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 855-868
    • Farkas, A.J.1    Tetrick, L.E.2
  • 27
    • 38249022834 scopus 로고
    • Salesforce Turnover: Those Who Left and Those Who Stayed
    • Fern, Edward F., Ramon A. Avila, and Dhruv Grewal (1989), “Salesforce Turnover: Those Who Left and Those Who Stayed,” Industrial Marketing Management, 18 (February), 1-9.
    • (1989) Industrial Marketing Management , vol.18 , pp. 1-9
    • Fern, E.1    Avila, R.A.2    Grewal, D.3
  • 28
    • 4644234910 scopus 로고
    • A Theory of Social Comparison
    • Festinger, Leon (1954), “A Theory of Social Comparison,” Human Relations, 7, 117-140.
    • (1954) Human Relations , vol.7 , pp. 117-140
    • Festinger, L.1
  • 29
    • 0002280479 scopus 로고
    • The Relationship of Satisfaction and Performance to Salesforce Turnover
    • Futrell, Charles M. and A. Parasuraman (1984), “The Relationship of Satisfaction and Performance to Salesforce Turnover,” Journal of Marketing, 48 (Fall), 33-40.
    • (1984) Journal of Marketing , vol.48 , pp. 33-40
    • Futrell, C.M.1    Parasuraman, A.2
  • 30
    • 0001764581 scopus 로고
    • Objective and Social Factors as Determinants of Task Perceptions and Responses: An Integrated Perspective and Empirical Investigation
    • Griffin, Ricky W., Thomas S. Bateman, Sandy J. Wayne, and Thomas C. Head (1987), “Objective and Social Factors as Determinants of Task Perceptions and Responses: An Integrated Perspective and Empirical Investigation,” Academy of Management Journal, 30 (September), 501-523.
    • (1987) Academy of Management Journal , vol.30 , pp. 501-523
    • Griffin, R.1    Bateman, T.S.2    Wayne, S.J.3    Head, T.C.4
  • 32
    • 0011598541 scopus 로고
    • Antecedents of Performance and Satisfaction in a Service Sales Force as Compared to an Industrial Sales Force
    • Hafer, John and Barbara A. McCuen (1985), “Antecedents of Performance and Satisfaction in a Service Sales Force as Compared to an Industrial Sales Force,” Journal of Personal Selling & Sales Management, 5 (November), 7-17.
    • (1985) Journal of Personal Selling & Sales Management , vol.5 , pp. 7-17
    • Hafer, J.1    McCuen, B.A.2
  • 33
    • 0001369993 scopus 로고
    • Structural Equations Modeling Test of a Turnover Theory: Cross-Sectional and Longitudinal Analyses
    • Horn, Peter W. and Rodger W. Griffeth (1991), “Structural Equations Modeling Test of a Turnover Theory: Cross-Sectional and Longitudinal Analyses,” Journal of Applied Psychology 76 (June), 350-366.
    • (1991) Journal of Applied Psychology , vol.76 , pp. 350-366
    • Horn, P.W.1    Griffeth, R.W.2
  • 35
    • 0001356887 scopus 로고
    • Comparative Examination of Three Approaches to the Prediction of Turnover
    • Horn, Peter W., Ralph Katerberg and Charles L. Hulin (1979), “Comparative Examination of Three Approaches to the Prediction of Turnover,” Journal of Applied Psychology, 64 (June), 280-290.
    • (1979) Journal of Applied Psychology , vol.64 , pp. 280-290
    • Horn, P.1    Katerberg, R.2    Hulin, C.L.3
  • 36
    • 0001558699 scopus 로고
    • Organizational Commitment, Job Involvement, and Turnover: A Substantive and Methodological Analysis
    • Huselid, Mark A. and Nancy E. Day (1991), “Organizational Commitment, Job Involvement, and Turnover: A Substantive and Methodological Analysis,” Journal of Applied Psychology\ 76 (June), 380-391.
    • (1991) Journal of Applied Psychology\ , vol.76 , pp. 380-391
    • Huselid, M.A.1    Day, N.E.2
  • 37
    • 0002448388 scopus 로고
    • The Relative Importance of Various Promotional Elements in Different Industrial Purchasing Situations
    • Jackson, Donald W., Janet E. Keith, and Richard K. Burdick (1987), “The Relative Importance of Various Promotional Elements in Different Industrial Purchasing Situations,” Journal of Advertising, 16 (4), 25-33.
    • (1987) Journal of Advertising , vol.16 , Issue.4 , pp. 25-33
    • Jackson, D.1    Keith, J.E.2    Burdick, R.K.3
  • 38
    • 84987030736 scopus 로고
    • Relationship Between Psychological Climate and VIE Model for Work Motivation
    • James, Lawrence R., Alan Hartman, Michael W. Stebbins, and Allan P. Jones (1977), “Relationship Between Psychological Climate and VIE Model for Work Motivation,” Personnel Psychology, 30 (Summer), 229-254.
    • (1977) Personnel Psychology , vol.30 , pp. 229-254
    • James, L.1    Hartman, A.2    Stebbins, M.W.3    Jones, A.P.4
  • 39
    • 0000821938 scopus 로고
    • A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeoples Organizational Commitment During Early Employment
    • Johnston, Mark W., A. Parasuraman, Charles M. Futrell, and William C. Black (1990), “A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople’s Organizational Commitment During Early Employment,” Journal of Marketing Research, 27 (August), 333-344.
    • (1990) Journal of Marketing Research , vol.27 , pp. 333-344
    • Johnston, M.1    Parasuraman, A.2    Futrell, C.M.3    Black, W.C.4
  • 41
    • 0000967482 scopus 로고
    • Cross-Lagged Panel Correlation: A Test for Spuriousness
    • Kenny, David A. (1975), “Cross-Lagged Panel Correlation: A Test for Spuriousness,” Psychological Bulletin, 82 (November), 887-903.
    • (1975) Psychological Bulletin , vol.82 , pp. 887-903
    • Kenny, D.A.1
  • 42
    • 0009936021 scopus 로고
    • Correlates of Objective Performance Among Computer Salespeople: Tenure, Work Activities, and Turnover
    • Kerber, Kenneth W. and James P. Campbell (1987), “Correlates of Objective Performance Among Computer Salespeople: Tenure, Work Activities, and Turnover,” Journal of Personal Selling & Sales Management, 7 (November), 39-50.
    • (1987) Journal of Personal Selling & Sales Management , vol.7 , pp. 39-50
    • Kerber, K.W.1    Campbell, J.P.2
  • 44
    • 0001752841 scopus 로고
    • Voluntarily Leaving an Organization: An Empirical Investigation of Steers and Mowdays Model of Turnover
    • Lee, Thomas W. and Richard T. Mowday (1987), “Voluntarily Leaving an Organization: An Empirical Investigation of Steers and Mowday’s Model of Turnover,” Academy of Management Journal, 30 (December), 721-743.
    • (1987) Academy of Management Journal , vol.30 , pp. 721-743
    • Lee, T.W.1    Mowday, R.T.2
  • 45
    • 0018748668 scopus 로고
    • Personality Stability and Change over a 30-Year Period-Middle Age to Old Age
    • Leon, Gloria R., Brenda Gillum, Richard Gillum, and Marshall Gouze (1979), “Personality Stability and Change over a 30-Year Period-Middle Age to Old Age,” Journal of Consulting and Clinical Psychology, 47 (June), 517-524.
    • (1979) Journal of Consulting and Clinical Psychology , vol.47 , pp. 517-524
    • Leon, G.1    Gillum, B.2    Gillum, R.3    Gouze, M.4
  • 46
    • 84936724892 scopus 로고
    • Male vs. Female Student Attitudes Toward Careers in Professional Selling
    • John C. Rogers, III (ed.), Academy of Marketing Science
    • Leonard, Myron J., Keith T. Stephens, and Walter Gross (1983), “Male vs. Female Student Attitudes Toward Careers in Professional Selling,” Developments in Marketing Science, vol. 6, John C. Rogers, III (ed.), Academy of Marketing Science, 232-236.
    • (1983) Developments in Marketing Science , vol.6 , pp. 232-236
    • Leonard, M.J.1    Stephens, K.T.2    Gross, W.3
  • 47
    • 0000916454 scopus 로고
    • Dispositional Approach to Job Satisfaction: Role of Negative Affectivity
    • Levin, Ira and Joseph P. Stokes (1989), “Dispositional Approach to Job Satisfaction: Role of Negative Affectivity,” Journal of Applied Psychology, 74 (October), 752-758.
    • (1989) Journal of Applied Psychology , vol.74 , pp. 752-758
    • Levin, I.1    Stokes, J.P.2
  • 49
    • 0011666505 scopus 로고
    • The Low Prestige of Personal Selling
    • Mason, John L. (1965), “The Low Prestige of Personal Selling,” Journal of Marketing, 29 (October), 7-10.
    • (1965) Journal of Marketing , vol.29 , pp. 7-10
    • Mason, J.L.1
  • 53
    • 0002190059 scopus 로고
    • The Moderating Effect of Sales Force Performance on Relationships Involving Antecedents of Turnover
    • McNeilly, Kevin M. and Frederick A. Russ (1992), “The Moderating Effect of Sales Force Performance on Relationships Involving Antecedents of Turnover,” Journal of Personal Selling & Sales Management, 12 (Winter), 9-20.
    • (1992) Journal of Personal Selling & Sales Management , vol.12 , pp. 9-20
    • McNeilly, K.M.1    Russ, F.A.2
  • 54
    • 0039441650 scopus 로고
    • Human Relations or Human Resources
    • Miles, R. E. (1965), “Human Relations or Human Resources,” Harvard Business Review, 43 (4), 148-163.
    • (1965) Harvard Business Review , vol.43 , Issue.4 , pp. 148-163
    • Miles, R.E.1
  • 55
    • 0007139782 scopus 로고
    • Review and Conceptual Analysis of the Employee Turnover Process
    • Mobley, William H., Rodger W. Griffeth, H. H. Hand, and B. M. Meglino (1979), “Review and Conceptual Analysis of the Employee Turnover Process,” Psychological Bulletin, 86 (May), 493-522.
    • (1979) Psychological Bulletin , vol.86 , pp. 493-522
    • Mobley, W.1    Griffeth, R.W.2    Hand, H.H.3    Meglino, B.M.4
  • 56
    • 0001386266 scopus 로고
    • An Empirical Investigation of the Information Sources Used During the Industrial Buying Process
    • Moriarty, Rowland T., and Robert E. Spekman (1984), “An Empirical Investigation of the Information Sources Used During the Industrial Buying Process,” Journal of Marketing Research, 21 (May), 137-147.
    • (1984) Journal of Marketing Research , vol.21 , pp. 137-147
    • Moriarty, R.1    Spekman, R.E.2
  • 58
  • 59
    • 84925929065 scopus 로고
    • The Commitment and Job Tenure of New Employees: Some Evidence of Post-Decisional Justification
    • O’Reilly, Charles A. Ill and David F. Caldwell (1981), “The Commitment and Job Tenure of New Employees: Some Evidence of Post-Decisional Justification,” Administrative Science Quarterly, 26 (December), 597-616.
    • (1981) Administrative Science Quarterly , vol.26 , pp. 597-616
    • O’Reilly, C.A.I.1    Caldwell, D.F.2
  • 60
    • 0002605721 scopus 로고
    • Perceptual Measures of Task Characteristics: The Biasing Effects of Differing Frames of Reference and Job Attitudes
    • O’Reilly, Charles A. Ill, G. Nicholas Paríette, and Joan R. Bloom (1980), “Perceptual Measures of Task Characteristics: The Biasing Effects of Differing Frames of Reference and Job Attitudes,” Academy of Management Journal, 23 (March), 118-131.
    • (1980) Academy of Management Journal , vol.23 , pp. 118-131
    • O’Reilly, C.A.I.1    Nicholasparíette, G.2    Bloom, J.R.3
  • 61
    • 0041660934 scopus 로고
    • Demographics, Job Satisfaction, and Propensity to Leave of Industrial Salesmen
    • Parasuraman, A. and Charles M. Futrell (1983), “Demographics, Job Satisfaction, and Propensity to Leave of Industrial Salesmen,” Journal of Business Research, 11 (March), 33-48.
    • (1983) Journal of Business Research , vol.11 , pp. 33-48
    • Parasuraman, A.1    Futrell, C.M.2
  • 63
    • 84970385546 scopus 로고
    • Organizational Commitment: Pre-Employment Propensity and Initial Work Experiences
    • Pierce, Jon L. and Randall B. Dunham (1987), “Organizational Commitment: Pre-Employment Propensity and Initial Work Experiences,” Journal of Management, 13 (Spring), 163-178.
    • (1987) Journal of Management , vol.13 , pp. 163-178
    • Pierce, J.L.1    Dunham, R.B.2
  • 64
  • 65
    • 0001302987 scopus 로고
    • A Longitudinal Study of a Valence Model Approach for the Prediction of Job Satisfaction of New Employees
    • Pulakos, Elaine D. and Neal Schmitt (1983), “A Longitudinal Study of a Valence Model Approach for the Prediction of Job Satisfaction of New Employees,” Journal of Applied Psychology, 68 (May), 307-312.
    • (1983) Journal of Applied Psychology , vol.68 , pp. 307-312
    • Pulakos, E.D.1    Schmitt, N.2
  • 67
    • 84936584857 scopus 로고
    • Its Time for Salespeople’s Lib
    • Rucks, Conway (1978), “It’s Time for Salespeople’s Lib,” Sales & Marketing Management, 120 (March), 51-58.
    • (1978) Sales & Marketing Management , vol.120 , pp. 51-58
    • Rucks, C.1
  • 68
    • 0017980080 scopus 로고
    • A Social Information Processing Approach to Job Attitudes and Task Design
    • Salancik, Gerald R. and Jeffrey Pfeffer (1978), “A Social Information Processing Approach to Job Attitudes and Task Design,” Administrative Science Quarterly, 23 (June), 224-253.
    • (1978) Administrative Science Quarterly , vol.23 , pp. 224-253
    • Salancik, G.R.1    Pfeffer, J.2
  • 69
    • 49549147299 scopus 로고
    • The Direction of the Causal Relationship Between Job Satisfaction and Work Performance
    • Sheridan, John E. and John W. Slocum, (1975), “The Direction of the Causal Relationship Between Job Satisfaction and Work Performance,” Organizational Behavior and Human Performance, 14 (October), 159-172.
    • (1975) Organizational Behavior and Human Performance , vol.14 , pp. 159-172
    • Sheridan, J.E.1    Slocum, J.W.2
  • 70
    • 0001190847 scopus 로고
    • Stability in the Midst of Change: A Dispositional Approach to Job Attitudes
    • Staw, Barry M. and Jerry Ross (1985), “Stability in the Midst of Change: A Dispositional Approach to Job Attitudes,” Journal of Applied Psychology, 70 (August), 469-480.
    • (1985) Journal of Applied Psychology , vol.70 , pp. 469-480
    • Staw, B.M.1    Ross, J.2
  • 71
    • 0022626108 scopus 로고
    • The Dispositional Approach to Job Attitudes: A Lifetime Longitudinal Test
    • Staw, Barry M., Nancy E. Bell, and John A. Clausen (1986), “The Dispositional Approach to Job Attitudes: A Lifetime Longitudinal Test,” Administrative Science Quarterly, 31 (March), 56-77.
    • (1986) Administrative Science Quarterly , vol.31 , pp. 56-77
    • Staw, B.1    Bell, N.E.2    Clausen, J.A.3
  • 72
    • 0017462021 scopus 로고
    • Antecedents and Outcomes of Organizational Commitment
    • Steers, Richard. M. (1977). “Antecedents and Outcomes of Organizational Commitment,” Administrative Science Quarterly, 22 (March), 46-56.
    • (1977) Administrative Science Quarterly , vol.22 , pp. 46-56
    • Steers, R.M.1
  • 73
    • 84950632836 scopus 로고
    • The Image of the Salesperson: Prestige and Other Dimensions
    • Swan, John E. and Robert T. Adkins (1980), “The Image of the Salesperson: Prestige and Other Dimensions,” Journal of Personal Selling & Sales Management, 1 (Fall/Winter), 48-56.
    • (1980) Journal of Personal Selling & Sales Management , vol.1 , pp. 48-56
    • Swan, J.E.1    Adkins, R.T.2
  • 74
    • 84948205368 scopus 로고
    • Contrasting Perceptions of Sales Representatives: The General Public versus Industrial Salespeople
    • P. E. Murphy et al. (eds.), Chicago: American Marketing Association
    • Swan, John E., David R. Rink, Marsha A. Scheidt, Robert E. Stevens, and David W. Johnson (1983), “Contrasting Perceptions of Sales Representatives: The General Public versus Industrial Salespeople,” in Proceedings of the Educators’ Conference, P. E. Murphy et al. (eds.), Chicago: American Marketing Association, 271-275.
    • (1983) Proceedings of the Educators’ Conference , pp. 271-275
    • Swan, J.1    Rink, D.R.2    Scheidt, M.A.3    Stevens, R.E.4    Johnson, D.W.5
  • 77
    • 0345971190 scopus 로고
    • On Campus, Selling is Still a Tough Sale
    • Swinyard, William R. (1982), “On Campus, Selling is Still a Tough Sale,” Sales & Marketing Management, 129 (August 16), 58-59.
    • (1982) Sales & Marketing Management , vol.129 , pp. 58-59
    • Swinyard, W.R.1
  • 79
    • 0000431146 scopus 로고
    • The Social Information Processing Model of Task Design: A Review of the Literature
    • Thomas, Joe and Ricky Griffin (1983), “The Social Information Processing Model of Task Design: A Review of the Literature,” Academy of Management Review, 8 (October), 672-682.
    • (1983) Academy of Management Review , vol.8 , pp. 672-682
    • Thomas, J.1    Griffin, R.2
  • 80
    • 0002047779 scopus 로고
    • Stereotype of the Salesman
    • Thompson, Donald L. (1972), “Stereotype of the Salesman,” Harvard Business Review, 50 (January-February), 20-21.
    • (1972) Harvard Business Review , vol.50 , pp. 20-21
    • Thompson, D.L.1
  • 81
    • 0642376931 scopus 로고
    • Developing and Protecting Profitable Customer Relationships
    • Turnbull, Peter W. and David T. Wilson (1989), “Developing and Protecting Profitable Customer Relationships,” Industrial Marketing Management, 18 (August), 233-238.
    • (1989) Industrial Marketing Management , vol.18 , pp. 233-238
    • Turnbull, P.W.1    Wilson, D.T.2
  • 82
    • 0000849770 scopus 로고
    • Organizational Climate and Salesperson Motivation
    • Tyagi, Pradeep K. (1982), “Organizational Climate and Salesperson Motivation,” Journal of Marketing Research, 19 (May), 240-254.
    • (1982) Journal of Marketing Research , vol.19 , pp. 240-254
    • Tyagi, P.K.1
  • 83
    • 21144475917 scopus 로고
    • An Exploratory Study of Reverse Causality Relationships Among Sales Force Turnover Variables
    • Spring
    • Tyagi, Pradeep K. and Thomas R. Wotruba (1993), “An Exploratory Study of Reverse Causality Relationships Among Sales Force Turnover Variables,” Journal of the Academy of Marketing Science, 21 (Spring), 143-153.
    • (1993) Journal of the Academy of Marketing Science , vol.21 , pp. 143-153
    • Tyagi, P.K.1    Wotruba, T.R.2
  • 84
    • 0011539556 scopus 로고
    • A Causal-Correlational Analysis of the Job Satisfaction and Performance Relationship
    • Wanous, John P. (1974), “A Causal-Correlational Analysis of the Job Satisfaction and Performance Relationship,” Journal of Applied Psychology, 59 (April), 139-144.
    • (1974) Journal of Applied Psychology , vol.59 , pp. 139-144
    • Wanous, J.P.1
  • 85
    • 0021530059 scopus 로고
    • Negative Affectivity: The Disposition to Experience Aversi ve Emotional States
    • Watson, David and Lee Anna Clark (1984), “Negative Affectivity: The Disposition to Experience Aversi ve Emotional States,” Psychological Bulletin, 96 (November), 465-490.
    • (1984) Psychological Bulletin , vol.96 , pp. 465-490
    • Watson, D.1    Clark (, L.A.2
  • 87
    • 0000980055 scopus 로고
    • Commitment in Organizations: A Normative View
    • Wiener, Yoash (1982), “Commitment in Organizations: A Normative View,” Academy of Management Review, 7 (July), 418-428.
    • (1982) Academy of Management Review , vol.7 , pp. 418-428
    • Wiener, Y.1
  • 88
    • 0010891018 scopus 로고
    • The Relationship of Job Image, Performance, and Job Satisfaction to Inactivity-Proneness of Direct Salespeople
    • Wotruba, Thomas R. (1990), “The Relationship of Job Image, Performance, and Job Satisfaction to Inactivity-Proneness of Direct Salespeople,” Journal of the Academy of Marketing Science, 18 (Spring), 113-121.
    • (1990) Journal of the Academy of Marketing Science , vol.18 , pp. 113-121
    • Wotruba, T.R.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.