Balanced system for knowledge process management in SMEs

Journal of Enterprise Information Management

Volumn 22, Issue 1-2, 2009, Pages 36-50

  Fink, Kerstin ^a   Ploder, Christian ^a  

^a UNIVERSITY OF INNSBRUCK   (Austria)

Author keywords

Knowledge management; Knowledge management systems; Knowledge processes; Small to medium sized enterprises

Indexed keywords

EID: 67249140501     PISSN: 17410398     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410390910922813     Document Type: Article

References (47)

1. Asia-Pacific Economic Corporation (2006), available at: www.apec.org (accessed 19 April 2008).
2. Austrian Institute for SME Research (2006), available at: www.kmuforschung.ac.at (accessed 19 April 2008).
3. Back, A., Enkel, E. and Krogh, G. (2007), Knowledge Networks for Business Growth, Springer Verlag, Heidelberg.
4. Beijerse, R. (2000), "Knowledge management in small and medium-sized companies: knowledge management for entrepreneurs", Journal of Knowledge Management, Vol. 4 No. 2, pp. 162-79.
5. Bellinger, A. and Krieger, D. (2007), Wissensmanagement für KMU, vdf Hochschulverlag, Zürich.
6. CHSME (2006), "SME-Portal of Switzerland", available at: www.kmu.admin.ch (accessed 19 April 2008).
7. Davenport, T. (1992), Process Innovation. Reengineering Work through Information Technology, Harvard Business School Press, Boston, MA.
8. Davenport, T. and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Harvard Business School Press, Boston, MA.
9. Delahaye, D. (2003), "Knowledge management at SMEs", International Journal of Organizational Behavior, Vol. 9 No. 3, pp. 604-14.
10. Dezouza, K. and Awazu, Y. (2006), "Knowledge management at SMEs: five peculiarities", Journal of Knowledge Management, Vol. 10 No. 1, pp. 32-43.
11. Edwards, J. and Kidd, J. (2003), "Bridging the gap from the general to the specific by linking knowledge management to business process management", in Hlupic, V. (Ed.), Knowledge and Business Process Management, Idea Group Publishing, Hershey, PA, pp. 124-32.
12. European Commission (2000), "Report of the Meeting of the European Commission 23.03.2000", available at: http://ec.europa.eu/growthandjobs (accessed 19 April 2008).
13. Fink, K. and Ploder, C. (2006a), "Empirical results of the Austrian and Swiss Knowledge Method Survey 2005/2006", working paper, Department of Information Systems, University of Innsbruck, Innsbruck, March.
14. Fink, K. and Ploder, C. (2006b), "The impact of knowledge process modeling on small and medium-sized enterprises", in Tochtermann, K. and Maurer, H. (Eds), Proceedings of I-KNOW '06, JUCS, Graz, pp. 47-51.
15. Fink, K. and Ploder, C. (2007a), "A comparative study of knowledge processes and methods in Austrian and Swiss SMEs", in Österle, H., Schelp, J. and Winter, R. (Eds), Proceedings of the 15th European Conference on Information Systems (ECIS2007), University Press St Gallen, St Gallen, pp. 704-15.
16. Fink, K. and Ploder, C. (2007b), "Knowledge process modeling in SME and cost-efficient software support: theoretical framework and empirical studies", in Khosrow-Pour, M. (Ed.), Managing Worldwide Operations and Communications with Information Technology, IGI Publishing, Hershey, PA, pp. 479-84.
17. Gallupe, B. (2001), "Knowledge management systems: surveying the landscape", International Journal of Management Reviews, Vol. 3 No. 1, pp. 61-77.
18. Gillham, B. (2000), Case Study Research Methods, Continuum Publishing, New York, NY.
19. Hammer, M. and Champy, J. (1993), Reengineering the Corporation: A Manifesto for Business Revolution, HarperBusiness, New York, NY.
20. Heisig, P. (2006), "The GPO-WM® method for the integration of knowledge management into business processes", in Maurer, H. and Tochtermann, K. (Eds), Proceedings of I-KNOW '06, JUCS, Graz, pp. 331-7.
21. Hlupic, V., Pouloudi, A. and Rzevski, G. (2002), "Towards an integrated approach to knowledge management: 'hard', 'soft' and 'abstract' issues", Knowledge and Process Management, Vol. 9 No. 2, pp. 90-102.
22. Holden, N. (2002), Cross-Cultural Management: A Knowledge Perspective, Prentice-Hall, Harlow.
23. Jennex, M.E. (2007), Knowledge Management in Modern Organizations, Idea Group Publishing, Hershey, PA.
24. Krippendorf, K. (1980), Content Analysis, Sage Publications, Beverly Hills, CA.
25. Laudon, K. and Laudon, J. (2005), Management Information Systems: Managing the Digital Firm, Pearson Education, Upper Saddle River, NJ.
26. Leonard-Barton, D. (1995), Wellsprings of Knowledge, Harvard Business School Press, Boston, MA.
27. McAdam, R. and Reid, R. (2001), "SME and large organization perception of knowledge management: comparison and contrast", Journal of Knowledge Management, Vol. 5 No. 3, pp. 231-41.
28. Mentzas, G., Apostolou, D., Young, R. and Abecker, A. (2001), "Knowledge networking: a holistic solution for leveraging corporate knowledge", Journal of Knowledge Management, Vol. 5 No. 1, pp. 94-106.
29. Mertins, K., Heisig, P. and Vorbeck, J. (2001), Knowledge Management: Best Practice in Europe, Springer Verlag, Heidelberg.
30. Mockler, R. and Dologite, D. (2002), "Strategically-focused enterprise knowledge management", in White, D. (Ed.), Knowledge Mapping & Management, IRM Press, Hershey, PA, pp. 14-22.
31. Nakra, P. (2000), "Knowledge management: the magic is in the culture", Competitive Intelligence Review, Vol. 11 No. 2, pp. 53-60.
32. Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company. How Japanese Companies Create the Dynamics of Innovation, Oxford University Press, Oxford.
33. Organization for Economic Co-operation and Development (2005), "OECD SME and Entrepreneurship Outlook 2002/2005", available at: www.oecd.org/document/ (accessed 19 April 2008).
34. Ploder, C. and Fink, K. (2007), "An orchestration model for knowledge management tools in SMEs", in Tochtermann, K. and Maurer, H. (Eds), Proceedings of I-KNOW '07, JUCS, Graz, pp. 176-83.
35. Probst, G., Raub, S. and Romhardt, K. (1999), Managing Knowledge: Building Blocks for Success, Wiley, Chichester.
36. Richter-Von Hagen, C., Ratz, D. and Povalej, R. (2005a), "Towards self-organizing knowledge intensive processes", Journal of Universal Knowledge Management, Vol. 0 No. 2, pp. 148-69.
37. Richter-Von Hagen, C., Ratz, D. and Povelej, R. (2005b), "A genetic algorithm approach for self-organizing knowledge intensive processes", in Maurer, H. and Tochtermann, K. (Eds), Proceedings of the 5th International Conference on Knowledge Management (I-KNOW '05), JUCS, Graz, pp. 357-64.
38. Riffe, D., Lacy, S. and Fico, F. (1998), Analysing Media Messages: Using Qualitative Content Analysis in Research, Lawrence Erlbaum Associates, Mahwah, NJ.
39. Rose, C. (2007), "The New Corporate Vehicle Societas Europaea: consequences for European corporate governance", Corporate Governance, Vol. 15 No. 2, pp. 112-21.
40. Ruggels, R. (1997), Knowledge Management Tools, Butterworth-Heinemann, Boston, MA.
41. Salojärvi, S., Furu, P. and Sveiby, K. (2005), "Knowledge management and growth in Finnish SMEs", Journal of Knowledge Management, Vol. 9 No. 2, pp. 103-22.
42. Schwartz, D. (2006), Encyclopedia of Knowledge Management, Idea Group Publishing, Hershey, PA.
43. Statistical Yearbook of Austria (2006), available at: www.statistik.at (accessed 19 April 2008).
44. Sveiby, K. (1997), The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets, Berrett-Koehler, San Francisco, CA.
45. Wah, C., Menkhoff, T., Loh, B. and Evers, H. (2007), "Social capital and knowledge sharing in knowledge-based organizations", International Journal of Knowledge Management, Vol. 3 No. 1, pp. 29-46.
46. Wang, F. and Plaskoff, J. (2002), "An integrated development model for KM", in Bellaver, R. and Lusa, J. (Eds), Knowledge Management Strategy and Technology, Artech House, Boston, MA, pp. 113-34.
47. Wong, K. (2005), "Critical success factors for implementing knowledge management in small and medium enterprises", Industrial Management & Data Systems, Vol. 105 No. 3, pp. 261-79.