ARTICLE;
HEALTH CARE QUALITY;
HUMAN;
ORGANIZATION AND MANAGEMENT;
OUTPATIENT DEPARTMENT;
PHLEBOTOMY;
QUESTIONNAIRE;
STANDARD;
TIME;
TOTAL QUALITY MANAGEMENT;
EFFICIENCY, ORGANIZATIONAL;
HUMANS;
OUTPATIENT CLINICS, HOSPITAL;
PHLEBOTOMY;
PROCESS ASSESSMENT (HEALTH CARE);
QUESTIONNAIRES;
TIME FACTORS;
TOTAL QUALITY MANAGEMENT;
Harry M and Schroeder R. eds. 1st ed. New York: Doubleday Business
Harry M and Schroeder R. eds. Six sigma: the breakthrough management strategy revolutionizing the world's top corporations. 1st ed. New York: Doubleday Business, 2000:299.
In: Burtis CA, Ashwood ER, et al., eds. 4th ed. Philadelphia: Elsevier and Saunders
Westgard JO and Klee GG. Quality management. In: Burtis CA, Ashwood ER, et al., eds. Tietz textbook of clinical chemistry and molecular diagnostics, 4th ed. Philadelphia: Elsevier and Saunders, 2006:488-90.
Evaluating laboratory performance on quality indicator with the six sigma scale
Nevalainen D, Berte L, Kraft C, Leigh E, Picaso L, Morgan T. Evaluating laboratory performance on quality indicator with the six sigma scale. Arch Pathol Lab Med 2000;124:516-9.
The quality of laboratory testing today: an assessment of σ metrics for analytical quality using performance data from proficiency testing surveys and the CLIA criteria for acceptable performance
Westgard JO and Westgard SA. The quality of laboratory testing today: an assessment of σ metrics for analytical quality using performance data from proficiency testing surveys and the CLIA criteria for acceptable performance. Am J Clin Pathol 2006;125:343-53.
