Towards a BPM success model: An analysis in South African financial services organisations

Lecture Notes in Business Information Processing

Volumn 29 LNBIP, Issue , 2009, Pages 1-13

  Thompson, Gavin ^a   Seymour, Lisa F ^a   O'Donovan, Brian ^a  

^a UNIVERSITY OF CAPE TOWN   (South Africa)

Author keywords

BPM; Business process improvement; Innovation driver enabler factors process; IT business alignment value

Indexed keywords

ALIGNMENT; ENTERPRISE RESOURCE MANAGEMENT; SOCIETIES AND INSTITUTIONS;

BPM; BUSINESS PROCESS; BUSINESS PROCESS IMPROVEMENT; BUSINESS PROCESS MANAGEMENT; BUSINESS SUCCESS; FINANCIAL SERVICE; IT BUSINESS ALIGNMENT / VALUE; IT RESOURCES; PROCESS IMPROVEMENT; QUALITATIVE RESEARCH; SUCCESS MODELS;

RESEARCH;

EID: 67249125108     PISSN: 18651348     EISSN: None     Source Type: Book Series    
DOI: 10.1007/978-3-642-01862-6_1     Document Type: Conference Paper

References (22)

1. Rosemann, M., de Bruin, T., Power, B.: A model to measure Business Process Management Maturity and improve performance. In: Jeston, J., Nelis, J. (eds.) Business Process Management, Butterworth-Heinemann, London, ch. 27 (2006)
2. Neubauer, T., Stummer, C.: Extending Business Process Management to Determine Efficient IT Investments. In: Proceedings of the 2007 ACM Symposium on Applied Computing, pp. 1250-1256. ACM Press, Korea (2007)
3. Leymann, F., Roller, D., Schmidt, M.: Web services and business process management (2002), https://www.research.ibm.com/journal/sj/412/leymann.html
4. Kung, P., Hagen, C.: The Fruits of Business Process Management: An Experience Report From a Swiss Bank. Business Process Management Journal 13(4), 477-487 (2007)
5. Hill, J.: Business Process Improvement Role Overview. Gartner, Stamford (2006)
6. Harmon, P.: Business Process Change: A Manager's Guide to Improving, Reengineering and Automating Processes. Morgan Kaufmann, San Francisco (2003)
7. Melenovsky, M.: Business Process Management as a Discipline. Gartner, Stamford (2006)
8. Klein, H.K., Myers, M.D.: A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems. MIS Quarterly 23(1), 67-93 (1999)
9. Thomas, D.R.: A General Inductive Approach for Qualitative Data Analysis (2003), http://www.health.auckland.ac.nz/hrmas/resources/ Inductive2 003.pdf
10. Lee, R.G., Dale, B.G.: Business Process Management: A Review and Evaluation. Business Process Management Journal 4(3), 214-225 (1998)
11. Melenovsky, M.J., Sinur, J.: BPM Maturity Model Identifies Six Phases for Successful BPM Adoption. Gartner, Stamford (2006)
12. Rosemann, M., de Bruin, T.: Application of a Holistic Model for Determining BPM Maturity. In: Proceedings of the AIM Pre-ICIS Workshop on Process Management and Information Systems, Washington, DC, December, pp. 46-60 (2004)
13. Mooney, L.: Building a Business Case for BPM - A Fast Path to Real Results (2008), http://www.metastorm.com/ec/sf/WP-Building-a-Business-Case.asp
14. Bradley, R.: Fertile Ground for ROI in BPM: Three Unlikely Areas (2008), http://www.ebizq.net/hot-topics/bpm/features/9 958.html?&pp=1
15. Valentine, R., Knights, D.: TQM and BPR - Can You Spot the Difference? Personnel Review 27(1), 78-85 (1998)
16. Lees, M.: BPM Done Right: 15 Ways to Succeed Where Others Have Failed (2008), http://whitepapers.silicon.com/0,39024759,60447963p,00.htm
17. Hill, J., Melenovsky, M.: Achieving Agility: BPM Delivers Business Agility through New Management Practices. Gartner, Stamford (2006)
18. Rosen, M.: BPM and SOA Where Does One End and the Other Begin (2006),http://www.omg.org/news/news-public-2 006.htm
19. Engiles, M., Weyland, J.: Towards Simulation-Based Business Process Management. In: Proceedings of the 35th Conference on Winter Simulation: Driving New Orleans Innovation, pp. 225-227 (2003)
20. Henschen, D.: Six Sigma and Lean Meet BPM: Q&A With Software AG's Bruce Williams (2007), http://www.intelligententerprise.com/ showArticle.jhtml?articleID=201802552&pgno=1
21. Rosemann, M., de Bruin, T.: Towards a Business Process Management Maturity Model. In: Proceedings of the 13th European Conference on Information Systems. DBLP, Regensburg (2005)
22. Silver, B.: BPMS Watch: BPM's Evolving Value Proposition (2006), https://www.bpminstitute.org/no-cache/articles/ all-articles/news-browse/18.html