The nature of requests and commitments in email messages

AAAI Workshop - Technical Report

Volumn WS-08-04, Issue , 2008, Pages 42-47

  Lampert, Andrew ^a,b   Dale, Robert ^b   Paris, Cécile ^a  

^a CSIRO   (Australia)

^b MACQUARIE UNIVERSITY   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EMAIL COMMUNICATION; EMAIL MESSAGES; MANUAL ANNOTATION; PRECISE DEFINITION; SPECIFIC SURFACE; SPEECH ACT THEORY; SPEECH ACTS;

LINGUISTICS;

ELECTRONIC MAIL;

EID: 66149161792     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (20)

1. Austin, J. L. 1962. How to do things with words. Harvard University Press.
2. Bellotti, V., Ducheneaut, N., Howard, M. and Smith, I. 2003. Taking Email To Task: The Design and Evaluation of a Task Management Centred Email Tool. Computer Human Interaction Conference, Ft Lauderdale, Florida, USA.
3. Camino, B. M., Milewski, A. E., Millen, D. R., Smith, T. M. 1998. Replying to email with structured responses. International Journal of Human-Computer Studies, Volume 48, Issue 6, pp. 763-776.
4. Cohen, W. W., Carvalho, V. R. and Mitchell, T. M. 2004. Learning to Classify Email into "Speech Acts". In D. Lin and D. Wu (eds.). Conference on Empirical Methods in Natural Language Processing, pp. 309-316. Barcelona, Spain: Association for Computational Linguistics.
5. Core, M. and Allen, J. 1997. Coding dialogs with the DAMSL annotation scheme. AAAI Fall Symposium on Communicative Action in Humans and Machines, pp. 28-35. Cambridge, MA.
6. Corston-Oliver, S. H., Ringger, E., Gamon, M. and Campbell, R. 2004. Task-focused summarization of email. ACL-04 Workshop: Text Summarization Branches Out.
7. Ducheneaut, N. and Bellotti, V. 2001. E-mail as habitat: an exploration of embedded personal information management. Interactions 8(5): 30-38.
8. Goldstein, J. and Sabin, R. E. 2006. Using Speech Acts to Categorize Email and Identify Email Genres. Proceedings of the 39th Hawaii International Conference on System Sciences, pp. 50b.
9. Hassell, L. and Christensen, M. 1996. Indirect Speech Acts and Their Use in Three Channels of Communication. Proceedings of the First International Workshop on Communication Modeling - The Language/Action Perspective, Tilburg, The Netherlands.
10. Khosravi, H and Wilks, Y. 1999. Routing email automatically by purpose not topic. Natural Language Engineering, Volume 5, Issue 03, pp. 237-250
11. Labov, W. and Fanshel, D. 1977. Therapeutic Discourse: Psychotherapy as Conversation, Academic Press.
12. Lampert, A., Paris, C. and Dale, R. 2007. Can Requests-for-Action and Commitments-to-Act be Reliably Identified in Email Messages? In Proceedings of the 12th Australasian Document Computing Symposium, pp. 48-55. Melbourne, Australia.
13. Lampert, A., Dale, R. and Paris, C. (in submission). Why Identifying Requests and Commitments in Email Messages is Hard. Submitted to the Coling 2008 Workshop on human judgements in Computational Linguistics, Manchester, UK.
14. Leuski, A. 2004. Email is a stage: discovering people roles from email archives. Proceedings of Annual ACM Conference on Research and Development in Information Retrieval, Sheffield, UK.
15. Mackay, W. E. 1988. More Than Just a Communication System: Diversity in the Use of Electronic Mail. ACM conference on Computer-supported cooperative work, pp. 344-353. Portland, Oregon, USA: ACM Press.
16. Murray, D. E. 1991. Conversation for Action: The Computer Terminal As Medium of Communication. John Benjamins Publishing Co.
17. Searle, J. R. 1969. Speech Acts: An Essay in the Philosophy of Language. Cambridge University Press.
18. Sinclair, J. and Coulthard, R. M. 1975. Towards and Analysis of Discourse - The English used by Teachers and Pupils. Oxford University Press.
19. Whittaker, S. and Sidner, C. 1996. Email Overload: exploring personal information management of email. ACM Computer Human Interaction conference, pp. 276-283. ACM Press.
20. Winograd, T. and Flores, F. 1986. Understanding Computers and Cognition. Norwood, New Jersey, USA: Ablex Publishing Corporation.