IT service management for high availability

IBM Systems Journal

Volumn 47, Issue 4, 2008, Pages 549-561

  Radhakrishnan, Rajesh ^a   Mark, Kari ^a   Powell, Bill ^a  

^a IBM   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ANALYTICAL TOOLS; BUSINESS DEMANDS; BUSINESS SERVICES; HIGH AVAILABILITIES; HIGH QUALITIES; IT SERVICE MANAGEMENTS; MONITORING AND MANAGEMENTS; PROCESS FLOWS; SERVICE MANAGEMENTS; SIX SIGMA METHODS;

HYDROXYLATION; INFORMATION TECHNOLOGY; WORK SIMPLIFICATION;

BIOLOGICAL MATERIALS;

EID: 65649139166     PISSN: 00188670     EISSN: None     Source Type: Journal    
DOI: 10.1147/SJ.2008.5386521     Document Type: Article

References (9)

1. Service Management - ITIL Version 3, Office of Government and Commerce (OGC), U.K., http://www.best-management-practice.com/ Portfolio-Library/IT-Service-Management-ITIL/ITIL-Version-3/ ?trackid=002202&DI=582733.
2. SA Forum Educational Material, Service Availability Forum, http:// www.saforum.org/education/.
3. COBIT, Governance Institute (ITGI), http://www.isaca.org/cobit/.
4. The IBM Process Reference Model for IT (PRM-IT), IBM Corporation, http://www.ibm.com/software/tivoli/governance/servicemanagement/welcome/ process_reference.html.
5. Java Specification Request JSR 88: Java EE Application Deployment, Java Community Process (2006), http://jcp.org/en/jsr/detail?id=88.
6. Java Specification Request JSR 77: J2EE Management, Java Community Process (2005), http://jcp.org/en/jsr/detail?id=77.
7. R. Radhakrishnan, Enterprise Architecture and IT Service Management, White Paper W078, The Open Group (2008), http:/ /www.opengroup.org/architecture/wp/.
8. M. C. Paulk, C. B. Weber, B. Curtis, and M. B. Chrissis, The Capability Maturity Model: Guidelines for Improving the Software Process, Addison-Wesley Professional, Boston (1995).
9. J. W. Ross, P. Weill, and D. C. Robertson, Enterprise Architecture as Strategy: Creating a Foundation for Business Execution, Harvard Business School Press, Cambridge, MA (2006).