Communication in medical records: Intergroup language and patient care

Journal of Language and Social Psychology

Volumn 28, Issue 2, 2009, Pages 119-138

  Hewett, David G ^a   Watson, Bernadette M ^a   Gallois, Cindy ^a   Ward, Michael ^a   Leggett, Barbara A ^a  

^a UNIVERSITY OF QUEENSLAND   (Australia)

Author keywords

Communication accommodation theory; Health; Intergroup relations; Medical records; Patient safety

Indexed keywords

EID: 65549100192     PISSN: 0261927X     EISSN: 15526526     Source Type: Journal    
DOI: 10.1177/0261927X08330612     Document Type: Article

References (40)

1. Anspach, R.R. (1988). Notes on the sociology of medical discourse: The language of case presentation. Journal of Health and Social Behavior, 29, 357-375.
2. Atkinson, P. (1995). Medical talk and medical work: The liturgy of the clinic. London: Sage.
3. Barkun, A., Bardou, M., & Marshall, J.K. (2003). Consensus recommendations for managing patients with nonvariceal upper gastrointestinal bleeding. Annals of Internal Medicine, 139, 843-857.
4. Berg, M. (1996). Practices of reading and writing: The constitutive role of the patient record in medical work. Sociology of Health and Illness, 18, 499-524. (Pubitemid 126109321)
5. Bleakley, A. (2006). You are who I say you are: The rhetorical construction of identity in the operating theatre. Journal of Workplace Learning, 18, 414-425.
6. Callan, V.J., Gallois, C., Mayhew, M.G., Grice, T.A., Tluchowska, M., & Boyce, R. (2007). Restructuring the multi-professional organization: Professional identity and adjustment to change in a public hospital. Journal of Health and Human Services Administration, 29, 448-477.
7. Degeling, P., Kennedy, J., & Hill, M. (2001). Mediating the cultural boundaries between medicine, nursing and management: The central challenge in hospital reform. Health Services Management Research, 14, 36-48. (Pubitemid 32185862)
8. Gallois, C., Ogay, T., & Giles, H. (2005). Communication accommodation theory: A look back and a look ahead. In W. B. Gudykunst (Ed.), Theorizing about intercultural communication (pp. 121-148). Thousand Oaks, CA: Sage.
9. Gardner, M.J., & Jones, E. (1999). Problematic communication in the workplace: Beliefs of superiors and subordinates. International Journal of Applied Linguistics, 9, 185-203.
10. Hall, P. (2005). Interprofessional teamwork: Professional cultures as barriers. Journal of Interprofessional Care, 19 (S1). 188-196. (Pubitemid 40960295)
11. Hawryluck, L.A., Espin, S.L., Garwood, K.C., Evans, C.A., & Lingard, L.A. (2002). Pulling together and pushing apart: Tides of tension in the ICU team. Academic Medicine, 77(10 Suppl), S73-76.
12. Hecht, M.L., Jackson, R.L., & Pitts, M.J. (2005). Culture: Intersections of intergroup and identity theories. In J. Harwood & H. Giles (Eds.), Intergroup communication: Multiple perspectives (pp. 21-42). New York: Peter Lang.
13. Hewett, D.G., Watson, B.M., Gallois, C., Ward, M., & Leggett, B.A. (in press). Intergroup communication between hospital doctors: Implications for quality of patient care. Social Science & Medicine.
14. Hobbs, P. (2002). Islands in a string: The use of background knowledge in an obstetrical resident's notes. Journal of Sociolinguistics, 6, 267-274.
15. Hobbs, P. (2003). The use of evidentiality in physicians' progress notes. Discourse Studies, 5, 451-478. (Pubitemid 37311773)
16. Hobbs, P. (2004). The role of progress notes in the professional socialization of medical residents. Journal of Pragmatics, 36, 1579-1607. (Pubitemid 39145875)
17. Hobbs, P. (2007). The communicative functions of the hospital medical chart. In R. Iedema (Ed.), The discourse of hospital communication: Tracing complexities in contemporary health care organizations (pp. 39-66). New York: Palgrave.
18. Hunter, K.M. (1991). Doctors' stories: The narrative structure of medical knowledge. Princeton, NJ: Princeton University Press.
19. Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC: National Academy Press.
20. Jones, E., Watson, B., Gardner, J., & Gallois, C. (2004). Organizational communication: Challenges for the new century. Journal of Communication, 54, 722-750. (Pubitemid 40015091)
21. Lingard, L., Espin, S., Evans, C., & Hawryluck, L. (2004). The rules of the game: Interprofessional collaboration on the intensive care unit team. Critical Care, 8, R403-408.
22. Lingard, L., Reznick, R., DeVito, I., & Espin, S. (2002). Forming professional identities on the health care team: Discursive constructions of the "other" in the operating room. Medical Education, 36, 728-734.
23. Oaker, G., & Brown, R. (1986). Intergroup relations in a hospital setting: A further test of social identity theory. Human Relations, 39, 767-778.
24. Pettinari, C.J. (1988). Task, talk, and text in the operating room: A study in medical discourse. Norwood, NJ: Ablex.
25. Plsek, P.E., & Greenhalgh, T. (2001). Complexity science: The challenge of complexity in health care. British Medical Journal, 323, 625-628.
26. Poole, M.S., & Real, K. (2003). Groups and teams in health care: Communication and effectiveness. In T. L. Thompson, A. M. Dorsey, K. Miller, & R. Parrott (Eds.), Handbook of health communication (pp. 369-402). Mahwah, NJ: Lawrence Erlbaum.
27. Rees, C. (1981). Records and hospital routine. In P. Atkinson & C. Heath (Eds.), Medical work: Realities and routines (pp. 55-70). Farnborough, UK: Gower.
28. Skevington, S.M. (1980). Intergroup relations and social change within a nursing context. British Journal of Social and Clinical Psychology, 19, 201-213. (Pubitemid 10019742)
29. Skevington, S.M. (1981). Intergroup relations and nursing. European Journal of Social Psychology, 11, 43-59.
30. Strauss, A., Schatzman, L., Ehrlich, D., Bucher, R., & Sabshin, M. (1963). The hospital and its negotiated order. In E. Freidson (Ed.), The hospital in modern society (pp. 147-169). New York: Free Press of Glencoe.
31. Street, R.L. (2001). Active patients as powerful communicators. In W. P. Robinson & H. Giles (Eds.), The new handbook of language and social psychology (pp. 541-560). New York: John Wiley.
32. Sutcliffe, K.M., Lewton, E., & Rosenthal, M.M. (2004). Communication failures: An insidious contributor to medical mishaps. Academic Medicine, 79, 186-194. (Pubitemid 38461509)
33. Tajfel, H. (1978). Differentiation between social groups: Studies in the social psychology of intergroup relations. London: Academic Press.
34. Tajfel, H., & Turner, J.C. (1986). The social identity theory of intergroup behavior. In S. Worchel & W. G. Austin (Eds.), Psychology of intergroup relations (2 nd ed., pp. 7-24). Chicago: Nelson-Hall.
35. Van Cott, H. (1994). Human errors: Their causes and reduction. In M. S. Bogner (Ed.), Human error in medicine (pp. 53-65). Hillsdale, NJ: Lawrence Erlbaum.
36. Watson, B.M., & Gallois, C. (1998). Nurturing communication by health professionals toward patients: A communication accommodation theory approach. Health Communication, 10, 343-355. (Pubitemid 128446970)
37. Watson, B.M., & Gallois, C. (1999). Communication accommodation between patients and health professionals: Themes and strategies in satisfying and unsatisfying encounters. International Journal of Applied Linguistics, 9, 167-180.
38. Weed, L.L. (1971). Medical records, medical education, and patient care: The problem-oriented record as a basic tool. Cleveland, OH: Case Western Reserve University Press.
39. Williams, A., & Giles, H. (1996). Intergenerational conversations: Young adults' retrospective accounts. Human Communication Research, 23, 220-250. (Pubitemid 127002464)
40. Wilson, R.M., Harrison, B.T., Gibberd, R.W., & Hamilton, J.D. (1999). An analysis of the causes of adverse events from the quality in Australian health care study. Medical Journal of Australia, 170, 411-415. (Pubitemid 29213440)