Change priority determination in IT service management based on risk exposure

IEEE Transactions on Network and Service Management

Volumn 5, Issue 3, 2008, Pages 178-187

  Sauveć, Jacques ^a   Santos, Rodrigo ^b   Rebouças, Rodrigo ^a   Moura, Antac̃o ^a   Bartolini, Claudio ^c  

^a FEDERAL UNIVERSITY OF CAMPINA GRANDE   (Brazil)

^b Dataprev   (Brazil)

^c HEWLETT PACKARD LABORATORIES   (United States)

Author keywords

Business driven IT management; Change management; Change prioritization; IT service management; Risk

Indexed keywords

BUSINESS PERSPECTIVES; BUSINESS-DRIVEN IT MANAGEMENT; CHANGE MANAGEMENT; CHANGE MANAGEMENT PROCESS; CHANGE PRIORITIZATION; FINANCIAL METRICS; FORMAL MODELS; IT SERVICE MANAGEMENT; IT SERVICE PROVIDERS; RISK EXPOSURES;

INFORMATION TECHNOLOGY; RISK MANAGEMENT; RISKS; SECURITY OF DATA;

DECISION MAKING;

EID: 65449178376     PISSN: 19324537     EISSN: None     Source Type: Journal    
DOI: 10.1109/TNSM.2009.031105     Document Type: Article

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