메뉴 건너뛰기




Volumn 16, Issue 3, 2009, Pages 300-322

'I can't put a smiley face on': Working-class masculinity, emotional labour and service work in the 'new economy'

Author keywords

Emotional labour; Masculinity; Men; Service work; Working class

Indexed keywords

CONFERENCE PROCEEDING; EMPLOYMENT; GENDER ROLE; LABOR MARKET; MALE; SERVICE SECTOR; SKILLED LABOR;

EID: 65449142852     PISSN: 09686673     EISSN: 14680432     Source Type: Journal    
DOI: 10.1111/j.1468-0432.2009.00446.x     Document Type: Conference Paper
Times cited : (162)

References (77)
  • 3
    • 84909087449 scopus 로고    scopus 로고
    • Male working class identities and social justice: A reconsideration of Paul Willis's learning to labour in light of contemporary research
    • In Dolby, N., Dimitriadis, G. and Willis, P. (eds) London: RoutledgeFalmer. RoutledgeFalmer London
    • Arnot, M. (2004) Male working class identities and social justice: A reconsideration of Paul Willis's learning to labour in light of contemporary research. In Dolby, N., Dimitriadis, G. and Willis, P. (eds) Learning to Labour in New Times, pp. 17-40. London: RoutledgeFalmer. RoutledgeFalmer London
    • (2004) Learning to Labour in New Times , pp. 17-40
    • Arnot, M.1
  • 4
    • 0033762751 scopus 로고    scopus 로고
    • Adjustment to job loss in Britain's major cities
    • Bailey, N. and Turok, I. (2000) Adjustment to job loss in Britain's major cities. Regional Studies, 34, 7, 631-53.
    • (2000) Regional Studies , vol.34 , Issue.7 , pp. 631-653
    • Bailey, N.1    Turok, I.2
  • 5
    • 0030306946 scopus 로고    scopus 로고
    • Welcome to the men's club: Homosociality and the maintenance of hegemonic masculinity
    • Bird, S. (1996) Welcome to the men's club: Homosociality and the maintenance of hegemonic masculinity, Gender & Society, 10, 2, 120-32.
    • (1996) Gender & Society , vol.10 , Issue.2 , pp. 120-132
    • Bird, S.1
  • 6
    • 0038497917 scopus 로고    scopus 로고
    • Trolley dolly or skilled emotion manager? Moving on from Hochschild's Managed Heart
    • Bolton, S. (2003) Trolley dolly or skilled emotion manager? Moving on from Hochschild's Managed Heart. Work, Employment & Society, 17, 2, 289-308.
    • (2003) Work, Employment & Society , vol.17 , Issue.2 , pp. 289-308
    • Bolton, S.1
  • 13
    • 0003292929 scopus 로고
    • The gendering of jobs: Workplace relations and the reproduction of sex segregation
    • In Walby, S. (ed.) Open University Press
    • Cockburn, C. (1988) The gendering of jobs: Workplace relations and the reproduction of sex segregation. In Walby, S. (ed.) Gender Segregation at Work. Open University Press.
    • (1988) Gender Segregation at Work
    • Cockburn, C.1
  • 14
    • 84973209036 scopus 로고
    • Engineering humour': Masculinity, joking and conflict in shop-floor relations
    • Collinson, D.L. (1988) 'Engineering humour': Masculinity, joking and conflict in shop-floor relations. Organisation Studies, 9, 2, 181-99.
    • (1988) Organisation Studies , vol.9 , Issue.2 , pp. 181-199
    • Collinson, D.L.1
  • 15
    • 0036127192 scopus 로고    scopus 로고
    • Girls' jobs for the boys? Men, masculinity and non-traditional occupations
    • Cross, S. and Bagilhole, B. (2002) Girls' jobs for the boys? Men, masculinity and non-traditional occupations. Gender, Work & Organization, 9, 2, 204-66.
    • (2002) Gender, Work & Organization , vol.9 , Issue.2 , pp. 204-266
    • Cross, S.1    Bagilhole, B.2
  • 16
    • 0347709458 scopus 로고    scopus 로고
    • Department for Education and Employment (DfEE) Research report from the National Skills Task Force. London: DfEE
    • Department for Education and Employment (DfEE) (2000) Skills for all. Research report from the National Skills Task Force. London: DfEE.
    • (2000) Skills for All
  • 18
    • 84984075385 scopus 로고
    • New evidence on the expansion of service employment in advanced economies
    • Elfring, T. (1989) New evidence on the expansion of service employment in advanced economies. Review of Income and Wealth, 35, 4, 409-40.
    • (1989) Review of Income and Wealth , vol.35 , Issue.4 , pp. 409-440
    • Elfring, T.1
  • 19
    • 0035354439 scopus 로고    scopus 로고
    • Emotional labour, burnout and inauthenticity: Does gender matter?
    • Erickson, R. and Ritter, C. (2001) Emotional labour, burnout and inauthenticity: Does gender matter? Social Psychology Quarterly, 64, 2, 146-63.
    • (2001) Social Psychology Quarterly , vol.64 , Issue.2 , pp. 146-163
    • Erickson, R.1    Ritter, C.2
  • 20
    • 82255174936 scopus 로고    scopus 로고
    • Equal Opportunities Commission (EOC) Manchester: Equal Opportunities Commission
    • Equal Opportunities Commission (EOC) (2005) Facts about women and men in Great Britain. Manchester: Equal Opportunities Commission.
    • (2005) Facts About Women and Men in Great Britain
  • 21
    • 84965708033 scopus 로고
    • Gender segregation in societal context
    • Fagan, C. and Rubery, J. (1995) Gender segregation in societal context. Work, Employment & Society, 9, 2, 213-40.
    • (1995) Work, Employment & Society , vol.9 , Issue.2 , pp. 213-240
    • Fagan, C.1    Rubery, J.2
  • 22
    • 84987826511 scopus 로고    scopus 로고
    • The rise in inactivity among adult men
    • In Dickens, R., Gregg, P. and Wadsworth, J. (eds) Basingstoke: Palgrave Macmillan
    • Faggio, G. and Nickell, S. (2003) The rise in inactivity among adult men. In Dickens, R., Gregg, P. and Wadsworth, J. (eds) The Labour Market Under New Labour: The State of Working Britain, pp. 40-52. Basingstoke: Palgrave Macmillan.
    • (2003) The Labour Market Under New Labour: The State of Working Britain , pp. 40-52
    • Faggio, G.1    Nickell, S.2
  • 23
    • 84933489217 scopus 로고
    • The figures, the personality and the bums: Service work and sexuality
    • Filby, M. (1992) The figures, the personality and the bums: Service work and sexuality. Work, Employment & Society, 6, 1 23-45.
    • (1992) Work, Employment & Society , vol.6 , Issue.1 , pp. 23-45
    • Filby, M.1
  • 24
    • 0002473354 scopus 로고
    • Patterns of skill change: Upskilling, deskilling, or polarisation?
    • In Penn, R., Rose, M. and Rubery, J. (eds) Oxford: Oxford University Press
    • Gallie, D. (1994) Patterns of skill change: Upskilling, deskilling, or polarisation? In Penn, R., Rose, M. and Rubery, J. (eds) Skill and Occupational Change, pp. 319-51. Oxford: Oxford University Press.
    • (1994) Skill and Occupational Change , pp. 319-351
    • Gallie, D.1
  • 28
    • 8344222455 scopus 로고
    • The future of service employment
    • In Giarini O. (ed.) New York: Pergamon Press
    • Gershuny, J.I. (1987) The future of service employment. In Giarini O. (ed.) The Emerging Service Economy, pp. 105-26. New York: Pergamon Press.
    • (1987) The Emerging Service Economy , pp. 105-126
    • Gershuny, J.I.1
  • 29
    • 7544232159 scopus 로고    scopus 로고
    • Economic transitions: Restructuring local labour markets
    • In Peck, J. and Ward, K. (eds) Manchester: Manchester University Press
    • Giordano, B. and Twomey, L. (2002) Economic transitions: Restructuring local labour markets. In Peck, J. and Ward, K. (eds) City of Revolution: Restructuring Manchester pp. 50-75. Manchester: Manchester University Press.
    • (2002) City of Revolution: Restructuring Manchester , pp. 50-75
    • Giordano, B.1    Twomey, L.2
  • 30
    • 11144264063 scopus 로고    scopus 로고
    • Call configurations: Varieties of call centre and divisions of labour
    • Glucksmann, M. (2004) Call configurations: Varieties of call centre and divisions of labour. Work, Employment & Society, 18, 4, 795-811.
    • (2004) Work, Employment & Society , vol.18 , Issue.4 , pp. 795-811
    • Glucksmann, M.1
  • 31
    • 84920459390 scopus 로고    scopus 로고
    • McJobs and MacJobs: The growing polarisation of jobs in the UK
    • In Dickens, R., Gregg, P. and Wadsworth, J. (eds) Basingstoke: Palgrave Macmillan
    • Goos, M. and Manning, A. (2003) McJobs and MacJobs: The growing polarisation of jobs in the UK. In Dickens, R., Gregg, P. and Wadsworth, J. (eds) The Labour Market Under New Labour: The State of Working Britain, pp. 71-85. Basingstoke: Palgrave Macmillan.
    • (2003) The Labour Market Under New Labour: The State of Working Britain , pp. 71-85
    • Goos, M.1    Manning, A.2
  • 35
    • 38849099261 scopus 로고    scopus 로고
    • Labour market prospects of less skilled workers over the recovery
    • In Dickens, R., Gregg, P. and Wadsworth, J. (eds) Basingstoke: Palgrave Macmillan
    • Gregg, P. and Wadsworth, J. (2003) Labour market prospects of less skilled workers over the recovery. In Dickens, R., Gregg, P. and Wadsworth, J. (eds) The Labour Market Under New Labour: The State of Working Britain, pp. 86-98. Basingstoke: Palgrave Macmillan.
    • (2003) The Labour Market Under New Labour: The State of Working Britain , pp. 86-98
    • Gregg, P.1    Wadsworth, J.2
  • 36
    • 0034345152 scopus 로고    scopus 로고
    • No we don't provide that service: The harassment of hotel employees by customers
    • Guerrier, Y. and Adib, S.S. (2000) No we don't provide that service: The harassment of hotel employees by customers. Work, Employment & Society, 14, 4, 689-705.
    • (2000) Work, Employment & Society , vol.14 , Issue.4 , pp. 689-705
    • Guerrier, Y.1    Adib, S.S.2
  • 37
    • 2042461710 scopus 로고    scopus 로고
    • Gendered identities in the work of overseas tour reps
    • Guerrier, Y. and Adib, S.S. (2004) Gendered identities in the work of overseas tour reps. Gender, Work & Organization, 11, 3, 334-50.
    • (2004) Gender, Work & Organization , vol.11 , Issue.3 , pp. 334-350
    • Guerrier, Y.1    Adib, S.S.2
  • 39
    • 33846651184 scopus 로고
    • Smiling, deferring and flirting: Doing gender by giving 'good service
    • Hall, E. (1993) Smiling, deferring and flirting: Doing gender by giving 'good service '. Work and Occupations, 20, 4, 452-71.
    • (1993) Work and Occupations , vol.20 , Issue.4 , pp. 452-471
    • Hall, E.1
  • 41
    • 0004049197 scopus 로고    scopus 로고
    • Cambridge: Cambridge University Press
    • Hodson, R. (2001) Dignity at Work. Cambridge: Cambridge University Press.
    • (2001) Dignity at Work
    • Hodson, R.1
  • 44
    • 11844260068 scopus 로고    scopus 로고
    • The point of selling: Capitalism, consumption and contradictions
    • Korczynski, M. (2005) The point of selling: Capitalism, consumption and contradictions. Organization, 12, 1, 69-88.
    • (2005) Organization , vol.12 , Issue.1 , pp. 69-88
    • Korczynski, M.1
  • 47
    • 3242756617 scopus 로고    scopus 로고
    • Avoiding the McJobs: Unemployed jobseeker's and attitudes to service work
    • Lindsay, C. and McQuaid, R. (2004) Avoiding the McJobs: Unemployed jobseeker's and attitudes to service work. Work, Employment & Society, 18, 2, 297-319.
    • (2004) Work, Employment & Society , vol.18 , Issue.2 , pp. 297-319
    • Lindsay, C.1    McQuaid, R.2
  • 48
    • 0442279005 scopus 로고    scopus 로고
    • Maintaining masculinity: Men who do 'women's work
    • Lupton, B. (2000) Maintaining masculinity: Men who do 'women's work'. British Journal of Management 11, s1, 33-48.
    • (2000) British Journal of Management , vol.11 , Issue.s1 , pp. 33-48
    • Lupton, B.1
  • 52
    • 33749042619 scopus 로고    scopus 로고
    • Manchester City Council London: Royal Institute of British Architects
    • Manchester City Council (2004) Manchester: Shaping the City. London: Royal Institute of British Architects.
    • (2004) Manchester: Shaping the City
  • 54
    • 0007036141 scopus 로고    scopus 로고
    • The importance of being aesthetic: Work, employment and service organisation
    • In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Basingstoke: Palgrave
    • Nickson, D., Warhurst, C., Witz, A. and Cullen A.M. (2001) The importance of being aesthetic: Work, employment and service organisation. In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Customer Service Empowerment and Entrapment, pp. 170-90. Basingstoke: Palgrave.
    • (2001) Customer Service Empowerment and Entrapment , pp. 170-190
    • Nickson, D.1    Warhurst, C.2    Witz, A.3    Cullen, A.M.4
  • 55
    • 33646905247 scopus 로고    scopus 로고
    • Economic restructuring, unemployment and male identity in post-industrial society
    • Unpublished PhD thesis. Manchester: University of Manchester
    • Nixon, D. (2005) Economic restructuring, unemployment and male identity in post-industrial society. Unpublished PhD thesis. Manchester: University of Manchester.
    • (2005)
    • Nixon, D.1
  • 56
    • 33646905137 scopus 로고    scopus 로고
    • I just like working with my hands': Employment aspirations and the meaning of work for low-skilled unemployed men in Britain's service economy
    • Nixon, D. (2006) 'I just like working with my hands': Employment aspirations and the meaning of work for low-skilled unemployed men in Britain's service economy. Journal of Education and Work, 19, 2, 201-17.
    • (2006) Journal of Education and Work , vol.19 , Issue.2 , pp. 201-217
    • Nixon, D.1
  • 58
    • 65449156530 scopus 로고    scopus 로고
    • Office for National Statistics HMSO. no.2. London: HMSO
    • Office for National Statistics (2005) Labour Force Survey Quarterly Supplement, no.2. London: HMSO.
    • (2005) Labour Force Survey Quarterly
  • 59
    • 0004059801 scopus 로고    scopus 로고
    • Organisation for Economic Cooperation and Development (OECD) Paris: OECD
    • Organisation for Economic Cooperation and Development (OECD) (2000) Employment Outlook. Paris: OECD.
    • (2000) Employment Outlook
  • 62
    • 2942670082 scopus 로고    scopus 로고
    • Academic discourses of the customer
    • In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Basingstoke: Palgrave
    • Rosenthal, P., Peccei, R. and Hill, S. (2001) Academic discourses of the customer. In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Customer Service Empowerment and Entrapment, pp. 18-37. Basingstoke: Palgrave.
    • (2001) Customer Service Empowerment and Entrapment , pp. 18-37
    • Rosenthal, P.1    Peccei, R.2    Hill, S.3
  • 64
    • 0035511468 scopus 로고    scopus 로고
    • Ordinary, ambivalent and defensive: Slass identities in the northwest of England
    • Savage, M., Bagnall, G. and Longhurst, B. (2001) Ordinary, ambivalent and defensive: Slass identities in the northwest of England. Sociology, 35, 4, 875-92.
    • (2001) Sociology , vol.35 , Issue.4 , pp. 875-892
    • Savage, M.1    Bagnall, G.2    Longhurst, B.3
  • 65
    • 33845310755 scopus 로고    scopus 로고
    • Local habitus and working-class culture
    • In Devine, F., Savage, M., Scott, J. and Crompton, R. (eds) Basingstoke: Palgrave Macmillan
    • Savage, M., Bagnall, G. and Longhurst, B. (2004) Local habitus and working-class culture. In Devine, F., Savage, M., Scott, J. and Crompton, R. (eds) Rethinking Class: Culture, Identities and Lifestyle, pp. 95-123. Basingstoke: Palgrave Macmillan.
    • (2004) Rethinking Class: Culture, Identities and Lifestyle , pp. 95-123
    • Savage, M.1    Bagnall, G.2    Longhurst, B.3
  • 67
    • 21644452336 scopus 로고    scopus 로고
    • Men in non-traditional occupations: Career entry, career orientation and experience of role strain
    • Simpson, R. (2005) Men in non-traditional occupations: Career entry, career orientation and experience of role strain. Gender, Work & Organization, 12, 4, 363-80.
    • (2005) Gender, Work & Organization , vol.12 , Issue.4 , pp. 363-380
    • Simpson, R.1
  • 69
    • 20444420952 scopus 로고    scopus 로고
    • Customer care in a consumer society
    • Sturdy, A. (1998) Customer care in a consumer society. Organization, 5, 1, 27-53.
    • (1998) Organization , vol.5 , Issue.1 , pp. 27-53
    • Sturdy, A.1
  • 71
    • 0002180452 scopus 로고    scopus 로고
    • Emotional labour and the new workplace
    • In Thompson, P. and Warhurst, C. (eds) Basingstoke: Palgrave
    • Taylor, S. (1998) Emotional labour and the new workplace. In Thompson, P. and Warhurst, C. (eds) Workplaces of the Future, pp. 84-103. Basingstoke: Palgrave.
    • (1998) Workplaces of the Future , pp. 84-103
    • Taylor, S.1
  • 73
    • 0003136006 scopus 로고    scopus 로고
    • The exchange of aesthetics: Women's work and 'the gift
    • Tyler, M. and Taylor, S. (1998) The exchange of aesthetics: Women's work and 'the gift. Gender, Work & Organization, 5, 3, 165-71.
    • (1998) Gender, Work & Organization , vol.5 , Issue.3 , pp. 165-171
    • Tyler, M.1    Taylor, S.2
  • 74
    • 0038496108 scopus 로고    scopus 로고
    • Juggling justice and care: Gendered customer service in the contemporary airline industry
    • In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Basingstoke: Palgrave
    • Tyler, M. and Taylor, S. (2001) Juggling justice and care: Gendered customer service in the contemporary airline industry. In Sturdy, A., Grugulis, I. and Willmot, H. (eds) Customer Service Empowerment and Entrapment, pp. 60-78. Basingstoke: Palgrave.
    • (2001) Customer Service Empowerment and Entrapment , pp. 60-78
    • Tyler, M.1    Taylor, S.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.