On-line reputation systems: The effects of feedback comments and reactions on building and rebuilding trust in on-line auctions

International Journal of Electronic Commerce

Volumn 13, Issue 3, 2009, Pages 95-118

  Utz, Sonja ^a   Matzat, Uwe ^b   Snijders, Chris ^b  

^a VU UNIVERSITY AMSTERDAM   (Netherlands)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Apology; Denial; Reputation systems; Trust; Trust reparation

Indexed keywords

EID: 65249107158     PISSN: 10864415     EISSN: None     Source Type: Journal    
DOI: 10.2753/JEC1086-4415130304     Document Type: Article

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