Designing for diagnosing: Introduction to the special issue on diagnostic work

Computer Supported Cooperative Work

Volumn 18, Issue 2-3, 2009, Pages 109-128

  Büscher, Monika ^a,b   O'Neill, Jacki ^d   Rooksby, John ^c  

^a LANCASTER UNIVERSITY   (United Kingdom)

^b XEROX RESEARCH CENTRE EUROPE   (France)

^c UNIVERSITY OF ST ANDREWS   (United Kingdom)

^d NONE   (France)

Author keywords

Diagnosis; Diagnostic work; Ethnography

Indexed keywords

DIAGNOSTIC WORK; ETHNOGRAPHY; FRIENDLY FIRES; MANAGEMENT SYSTEMS; NASA SPACE SHUTTLES; SCOPING; TROUBLESHOOTING;

MANNED SPACE FLIGHT; NASA;

SPACE SHUTTLES;

EID: 64049099837     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-009-9092-0     Document Type: Article

References (70)

1. Andersen, P. and S. B. Larsen (2008): (Eds.) PalCom External Report 70: Developer's Companion. Technical Report, PalCom Project IST-002057, April 2008. http://svn.ist-palcom.org/svn/palcom/trunk/doc/tex/companion.pdf.
2. Anderson, S., M. Hartswood, R. Procter, M. Rouncefield, R. Slack, J. Soutter and A. Voss (2003): Making Autonomic Computing Systems Accountable: The Problem of Human-Computer Interaction. Proceedings of the 14th International Workshop on Database and Expert Systems Applications (DEXA'03). 718
3. Baker, C., M. Emmison and A. Firth (Eds.). (2005): Calling for Help. Amsterdam: John Benjamins, pp. 39-62.
4. Barad, K. (2007): Meeting the Universe Half-way. Quantum Physics and the Entanglement of Matter and Meaning. Durham: Duke University Press.
5. Bellotti, V., M. Back, W.K. Edwards, R.E. Grinter, A. Henderson and Lopes, C. (2002): Making Sense of Sensing Systems: Five Questions for Designers and Researchers. Proceedings of the SIGCHI Conference on Human Factors in Computing Systems: Changing Our World, Changing Ourselves (Minneapolis, Minnesota, USA, April 20-25, 2002). CHI '02. ACM, New York, NY, pp. 415-422.
6. Bitner, D., F. Boon, M. Careem and G. Threadgold (2008): SahanaGIS: A Rapid Deployment GIS Framework for Disaster Management Humanitarian Relief Operations. Proceedings of the Free and Open Source Software for Geospatial Conference, Capetown 29 September-4th October 2008. http://foss4g2008.org (accessed 15.12.2008).
7. Bly, S., N. Bill, D. W. Schilit, McDonald, B., and S. Ylian (2006): Broken Expectations in the Digital Home. CHI Extended Abstracts, pp. 568-573
8. Boden, D. (1994): The Business of Talk. Organisations in Action. Cambridge: Polity Press.
9. Bouchard, G., and J. M. Andreoli (2007): Soft Failure Detection Using Factorial Hidden Markov Models. The Sixth International conference on Machine Learning and Applications (ICMLA 07), pp. 160-165
10. Breese, J., and D. Heckerman (1996): Topics in Decision-Theoretic Troubleshooting: Repair and Experiment. Proceedings of Twelfth Conference on Uncertainty in Artificial Intelligence. pp. 124-132.
11. Büscher, M., and P. Mogensen (2007): Designing for Material Practices of Coordinating Emergency Teamwork. Proceedings of the 4th International Conference on Information Systems for Crisis Response and Management (ISCRAM). May 13th-16th 2007, Delft, The Netherlands. http://www.iscram.org/dmdocuments/ISCRAM2007/Proceedings/Pages-419-429-52VTC-01- A-Designing.pdf.
12. Büscher, M., M. Kristensen, and P. Mogensen (2008): 'When and How (not) to Trust IT? Supporting Virtual Emergency Teamwork. In F. Fiedrich and B. Van de Walle (eds): Proceedings of the 5th International ISCRAM Conference-Washington, DC, USA, May 2008. Reprinted in International Journal of Information Systems for Crisis Response and Management (2009, forthcoming). http://www.iscram.org/dmdocuments/ISCRAM2008/papers/ISCRAM2008-Buscher-etal.pdf.
13. Büscher, M., D. Goodwin and J. Mesman (Eds.) (2009) Ethnographies of Diagnostic Work. Oxford: Palgrave (in press).
14. Chalmers, M. (2003): Seamful Design and Pervasive computing Infrastructure Proc. Pervasive computing 2003 Workshop 'At the Crossroads: The Interaction of HCI and Systems Issues in Pervasive Computing'.
15. Cussins, C. (1998): 'Ontological Choreography': Agency for Women Patients in an Infertility Clinic. In M. Berg and A. Mol (eds): Differences in Medicine: Unraveling Practices, Techniques, and Bodies. Durham: Duke University Press, pp. 166-201.
16. Dekker, S. (2005): Ten Questions About Human Error: A New View of Human Factors and System Safety. Hillsdale, NJ: Erlbaum.
17. R. De Paula X. Ding P. Dourish K. Nies B. Pillet D. F. Redmiles J. Ren J. A. Rode R. Silva Filho 2005 In the Eye of the Beholder: A Visualization-based Approach to System Security International Journal of Human-Computer Studies 63 1-2 5 24
18. Dourish, P. (1995): Accounting for System Behaviour: Representation, Reflection, and Resourceful Action. In M. Kyng and L. Mathiassen (eds): Computers and Design in Context. Cambridge: MIT Press, pp. 145-170
19. Dourish, P. (2001): Where the Action is: Foundations for Embodied Interaction. Cambridge: MIT Press.
20. P. Dourish G. Button 1998 On "Technomethodology": Foundational Relationships between Ethnomethodology and System Design Human-Computer Interaction 13 4 395 432
21. Endsley, M., B. Bolté and D.G. Jones (2003): Designing for Situation Awareness: An Approach to User-Centred Design. London: Taylor and Francis.
22. Erickson, T., C. Danis, W. Kellog, and M. Herlander (2008): Assistance: The Work Practices of Human Administrative Assistants and their Implications for it and Organizations. Proceedings of CSCW, pp. 609-618
23. Flin, R. (2005): Capacity for Crisis Management: Identifying Core Skills of Crisis Managers. Discussion paper. Managing crises in the European Union: A first assessment ESF SCSS Exploratory Workshop, St Maxime, June 25-26, 2005, http://www.eucm.leidenuniv.nl/content-docs/flin.doc [accessed 9.3.07].
24. Floerkemeier, C., M. Langheinrich, E. Fleisch, F. Mattern, and S.E. Sarma (2008): (eds): The Internet of Things. Proceedings of the First International Conference, IOT 2008, Zurich, Switzerland, March 26-28, 2008, Lecture Notes in Computer Science: Information Systems and Applications, vol. 4952
25. Franklin, S. and C. Roberts (2006): Born and Made: An ethnography of Preimplantation Genetic Diagnosis. Princeton: Princeton University Press.
26. Garfinkel, H. (2002): Ethnomethodology's Program. Working out Durkheim's Aphorism. Lanham: Rowman and Littlefield.
27. Garfinkel, H. and H. Sacks (1970): 'On formal structures of practical actions'. In McKinney, J. C., and E. A. Tiryakian (eds): Theoretical Sociology. New York: Appleton-Century-Crofts, pp. 337-366.
28. H. Garfinkel M. Lynch E. Livingstone 1981 The Work of a Discovering Science Construed with Materials from the Optically Discovered Pulsar Philosophy of the Social Sciences 11 131 158
29. Goffman, E. (1969): The Presentation of Self in Everyday Life. Harmondsworth: Pelican.
30. Goodwin, C. (1997): The Blackness of Black: Color Categories as Situated Practice. In L.B. Resnick, R. Säljö, C. Pontecorvo and B. Burge (eds): Discourse, Tools and Reasoning: Essays on Situated CognitionBerlin: Springer, pp. 111-140.
31. Goodwin, D. (2009a) Agency, Participation and Legitimation: Acting in Anaesthesia. Learning in Doing Series. Cambridge: Cambridge University Press.
32. Goodwin, D. (2009b) Senses and Sense-Making in Anaesthesia. In M. Büscher, D. Goodwin, and J. Mesman (Eds), Ethnographies of diagnostic work. Oxford: Palgrave.
33. Hacking, I. (1983): Representing and Intervening. Introductory Topics in the Philosophy of Natural Science. Cambridge: Cambridge University Press.
34. Hansen, S., T. Robertson, J. Li and Wilson, L. (2007): Advanced Telecollaborative Technology for Remote Diagnosis and Patient Management in Critical Care. ECSCW 2007 Workshop paper. Available at http://www.ist-palcom. org/fileadmin/palcom/activities/ECSCW-diagnosing/papers/ecscw07-diagnosing- Hansen.doc.
35. Hartswood, M., R. Procter, M. Rouncefield, R. Slack, et al. (2003) 'Repairing' the Machine: A Case Study of the Evaluation of Computer-Aided Detection Tools in Breast Screening. Proc. ECSCW 2003. Helsinki, pp. 375-394.
36. C. Heath P. Luff 1992 Collaboration and Control: Crisis Management and Multimedia technology in London Underground Line Control Rooms Computer Supported Cooperative Work 1 69 94
37. C. Heath M. Sanchez Svensson J. Hindmarsh P. Luff D. vom Lehn 2002 Configuring Awareness Computer Supported Cooperative Work 11 3-4 317 347
38. J. Hindmarsh A. Pilnick 2002 The Tacit Order of Teamwork: Collaboration and embodied Conduct in Anaesthesia The Sociological Quarterly 43 2 139 164
39. Houtkoop, H., F. Jansen and A. Walstock (2005): Collaborative Problem Description in Help Desk Calls. In Baker, C., Emmison, M. and A. Firth (eds) Calling for Help: Amsterdam: John Benjamins, pp. 63-89.
40. M. Jirotka R. Procter M. Hartswood R. Slack A. Simpson C. Coopmans C. Hinds A. Voss 2005 Collaboration and Trust in Healthcare Innovation: The eDiaMoND Case Study Computer Supported Cooperative Work 14 4 368 398
41. Klein, G. (1998) Sources of Power: How people make decisions. Cambridge, MA: MIT Press, 1998.
42. G. Klein R. Pliske B. Crandall D. Woods 2005 Problem Detection Cognition Technology and Work 7 1 14 28
43. Kyng, M. (2007): (Ed.) PalCom External Report no 52: Revised Conceptual Framework for Palpable Computing Section I. http://www.ist-palcom.org/ publications/deliverables/Deliverable-37-%5B2.1.2%5D-palpability-revised- SectionI.pdf.
44. Latour, B. (1999): Pandora's Hope. Essays on the Reality of Science Studies. Cambridge, MA: Harvard University Press.
45. B. Latour 2004 How to Talk About the Body? the Normative Dimension of Science Body & Society 10 2-3 205 229
46. Law, J. and M. Lynch (1990): 'Lists, Field Guides, and the Descriptive Organization of Seeing: Birdwatching as an Exemplary Observational Activity. In Lynch, M and Woolgar, S. (eds): Representation in Scientific Practice. Cambridge: MIT Press, pp. 267-299.
47. Lynch, M. (1993): Scientific Practice and Ordinary Action. Ethnomethodology and Social Studies of Science. Cambridge: Cambridge University Press.
48. D. Martin M. Hartswood R. Slack A. Voss 2006 Achieving Dependability in the Configuration, Integration and Testing of Healthcare Technologies Computer Supported Cooperative Work 15 5-6 467 499
49. Martin, D., J. O'Neill, T. Colombino, F. Roulland and J. Willamowski (2009). Practical Troubles with Infrastructure and Workflow in Colour Printing. From CSCW to Web 2.0: European developments in ccollaborative design. Berlin: Springer.
50. Mol, A. (2002): The Body Multiple: Ontology in Medical Practice. Durham: Duke University Press.
51. M. Mort D. Goodwin A.F. Smith C. Pope 2005 Safe Asleep? Human-Machine Relations in Medical Practice Social Science & Medicine 61 2027 2037
52. Palen, L. and S. Liu (2007): Citizen Communications in Crisis: Anticipating a Future of ICT Supported Participation. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI 2007), pp. 727-736.
53. A. Pawling N.V. Chawla G. Madey 2007 Anomaly Detection in a Mobile Communication Network Computational & Mathematical Organization Theory 13 4 407 422
54. K. Schmidt L. Bannon 1992 Taking CSCW Seriously. Supporting Articulation Work Computer Supported Cooperative Work 1 7 40
55. Schutz, A. (1970): On Phenomenology and Social Relations: Selected Writings. In H. Wagner (ed): The Heritage of Sociology collectionChicago: University of Chicago Press.
56. W. Sharrock R.J. Anderson 1994 The User as a Scenic Feature of the Design Space Design Studies 15 1 5 18
57. Shehan, E. and W. K. Edwards (2007): Home Networking and HCI: What Hath God Wrought? In Proceedings of the ACM Conference on Human Factors in Computing Systems, San Jose, CA., April 28-May 3, 2007. New York: ACM, pp. 547-556.
58. H. Singh L.A. Petersen E.J. Thomas 2006 Understanding Diagnostic Errors in Medicine: A Lesson from Aviation Quality & Safety in Health Care 15 159 164
59. Smart, P. R., N. R., Shadbolt, L. A. Carr and M. C. Schraefel (2005): Knowledge-Based Information Fusion for Improved Situational Awareness. Information Fusion, 2005 8th International Conference, volume 2.
60. Spencer, H. (1855): The Principles of Psychology. Longman, Brown, Green and Longmans. http://files.libertyfund.org/files/1394/Spencer-0625-EBk-v4.pdf (accessed 11 January 2009).
61. Star, S.L. and K. Ruhleder (1994): Steps Towards an Ecology of Infrastructure: Complex Problems in Design and Access for Large-Scale Collaborative Systems. In: J.B. Smith, F.D. Smith and T.W. Malone (eds): Proceedings of the 1994 ACM conference on Computer supported cooperative work October 22-26, 1994, Chapel Hill, North Carolina, United States. pp. 253-264.
62. Suchman, L. (1987): Plans and Situated Action. The Problem of Human Machine Communication. Cambridge: Cambridge University Press.
63. Suchman, L. (2002): Located Accountabilities in Technology Production. Scandinivian Journal of Information Systems, vol. 14(2), pp. 91-105. http://www.e-sjis.org/journal/volumes/volume14/articles/no2/9-Suchman-ss.91-105. pdf.
64. Suchman, L. (2007): Human and Machine Reconfigurations: Plans and Situated Actions. 2nd edition. Cambridge: Cambridge University Press.
65. Sudnow, D. (1978): Ways of the Hand: The Organisation of Improvised Conduct. Cambridge MA: MIT Press.
66. Thrift, N. (2008): Non-representational Theory. Space | Politics | Affect. London: Routledge.
67. Tomaszewski, B.M. and A.M. MacEachren (2006) A Distributed Spatiotemporal Cognition Approach to Visualization in Support of Coordinated Group Activity. In B. Van der Walle and M. Turoff (eds): Proceedings of the 3rd International ISCRAM Conference., Newark, (NJ) (USA), pp. 347-351.
68. Whalen, J. and E. Vinkhuyzen (2001): Expert Systems in (inter)action: Diagnosing Document Machine Problems over the Telephone. In P. Luff, J. Hindmarsh and C. Heath, (eds): Workplace Studies: Recovering Work Practice and Information System Design. Cambridge: Cambridge University Press, pp. 92-140.
69. Wittgenstein, L. (1998 [1953]): Philosophical Investigations. Oxford: Blackwell.
70. Woods, D. D. and E. Hollnagel (2006): Joint Cognitive Systems: Patterns in Cognitive Systems Engineering. Boca Raton, FL: Taylor and Francis (Klein 2005)