Contact centres and identity theft

International Journal of Electronic Security and Digital Forensics

Volumn 2, Issue 1, 2009, Pages 92-100

  Moir, Iain ^a   Weir, George R S ^a  

^a UNIVERSITY OF STRATHCLYDE   (United Kingdom)

Author keywords

Call centre; Contact centre; Identity fraud; Identity theft; Information security

Indexed keywords

SECURITY OF DATA;

CALL CENTRES; CONTACT CENTRES; HIGH INCIDENCE; IDENTITY FRAUD; IDENTITY THEFT; PHONE CALLS;

CRIME;

EID: 63149122357     PISSN: 1751911X     EISSN: 17519128     Source Type: Journal    
DOI: 10.1504/IJESDF.2009.023879     Document Type: Article

References (15)

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2. CCA (2001) 'Counting the true cost of staff turnover', Blue Sky Consulting. Available at: http://www.cca.org.uk/documents/
3. Clarke, R. (1994) 'Human identification in information systems: management challenges and public policy issues', Information Technology and People, Vol. 7, pp.6-37.
4. Duffin, M. (2006) Identity Theft in the UK: Offender and Victim Perspective. Leicester: Perpetuity Research and Consultancy International Ltd.
5. Economist (2001) 'Stealing people is wrong', The Economist (US Edition), 8th March
6. Economist (2005) 'What's in a name? Identity theft', The Economist (US Edition), 3rd March.
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9. Guardian (2006) What Could a Boarding Pass Tell an Identity Fraudster about you? A. Way too Much. Available at: http://www.guardian.co.uk/ idcards/story/0,1766266,00.html (Accessed 7th August 2008).
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11. Mitnick, K. and Simon, W.L. (2002) The Art of Deception. Indiana: Wiley Publishing.
12. Perl, M. (2003) 'It's not always about the money: Why the state identity theft laws fail to adequately address criminal record identity theft', Journal of Criminal Law and Criminology, Vol. 94, pp.169-208.
13. Ramaswamy, V.M. (2006) 'Identity-theft toolkit', CPA Journal, Vol. 76, pp.66-70.
14. Stockford, P. (2006) 'A banner year for identity theft', Call Centre Magazine, Vol. 19, p.16.
15. Willcox, N.A. and Regan, T.M. (2002) 'Identity fraud: Providing a solution', Journal of Economic Crime Management, Vol. 1. Available at: http://www.lexisnexis.com/about/whitepaper/IdentityFraud.pdf (Accessed 7th August 2008).