An advanced queueing model to analyze appointment-driven service systems

Computers and Operations Research

Volumn 36, Issue 10, 2009, Pages 2773-2785

  Creemers, Stefan ^a   Lambrecht, Marc ^a  

^a Faculty of Business and Economics   (Belgium)

Author keywords

Algorithm; Appointment system; Queueing system; Vacation model; Waiting list

Indexed keywords

CUSTOMER SATISFACTION; QUEUEING NETWORKS; SALES; SERVERS;

ANALYTICAL TECHNIQUES; APPOINTMENT SYSTEM; EFFICIENT ALGORITHMS; MATRIXES; PERFORMANCE MEASURES; QUEUEING MODELS; QUEUEING SYSTEM; SERVER CAPACITIES; SERVICE SYSTEMS; STRATEGIC DECISIONS; TIME SPENT; VACATION MODEL; WAITING LIST;

QUEUEING THEORY;

EID: 62549118198     PISSN: 03050548     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.cor.2008.12.008     Document Type: Article

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