Perceived quality of communication amongst outpatients in western and traditional Chinese medicine clinics in a Chinese population

Health Policy

Volumn 90, Issue 1, 2009, Pages 66-72

  Chung, Vincent Chi Ho ^a   Lau, Chun Hong ^a   Wong, Eric Ming Chung ^a   Yeoh, Eng Kiong ^a   Griffiths, Sian Meryl ^a  

^a CHINESE UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Communication; Cross sectional study; Hong Kong; Patient satisfaction; Primary health care; Traditional Chinese medicine

Indexed keywords

EID: 61849143454     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.healthpol.2008.09.005     Document Type: Article

References (28)

1. Beck R., Daughtridge R., and Sloane P. Physician-patient communication in the primary care office: a systematic review. The Journal of the American Board of Family Medicine 15 1 (2002) 25-38
2. Wensing M., Jung H.P., Mainz J., Olesen F., and Grol R. A systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domain. Social Science and Medicine 47 10 (1998) 1573-1588
3. Murray C.J.L., and Frenk J. Evidence and information for policy. A WHO framework for health system performance assessment: evidence and information for policy (1999), World Health Organization, Geneva
4. Bennett K., Smith D.H., and Irwin H. Preferences for participation in medical decisions in China. Health Communication 11 3 (1999) 261-284
5. Smith D.H., Dixon A.S., Lam C.L.K., and Lam T.P. Patient-centered communication in Hong Kong. Health Communication 11 3 (1999) 285-297
6. Chan C.S., Wun Y.T., Cheung A., Dickinson J.A., Chan K.W., and Lee H.C. Communication skill of general practitioners: any room for improvement? How much can it be improved?. Medical Education 37 6 (2003) 514-526
7. Health Care Financing Study Group. The ecology of health care in Hong Kong. Social Science and Medicine 61 3 (2005) 577-590
8. Jackson J.L., Chamberlin J., and Kroenke K. Predictors of patient satisfaction. Social Science and Medicine 52 4 (2001) 609-620
9. Hargraves J.L., Hays R.D., and Cleary P.D. Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey. Health Service Research 38 6 Pt 1 (2003) 1509-1527
10. US Agency for Healthcare Research and Quality. CAHPS reporting resources; 2007. Available at: http://www.cahps.ahrq.gov/content/resources/report/RES_REPORT_Intro.asp?p=103&s=32. Accessed 11, April 2008.
11. ® 0-10 global rating scale by Medicaid and commercial populations. Health Services Outcomes Research 5 3 (2004) 193-205
12. The Hong Kong Hospital Authority: Information on Chinese Medicine Clinics; 2008. Available at: http://www.ha.org.hk/chinesemedicine/clinic/info_eng.htm. Accessed 6, May 2008.
13. Lewith G.T., and Chan J. An exploratory qualitative study to investigate how patients evaluate complementary and conventional medicine. Complementary Therapies in Medicine 10 2 (2002) 69-77
14. Lam T.P. Strengths and weaknesses of traditional Chinese medicine and Western medicine in the eyes of some Hong Kong Chinese. Journal of Epidemiology and Community Health 55 10 (2001) 762-765
15. Xie Y.G. Xianggang Zhong yi yao shi hua (history of Chinese medicine in Hong Kong) (1998), San Lian Shu Dian, Hong Kong, China
16. Chung V., Law M., Wong S., Mercer S., and Griffiths S. Developing postgraduate education for Chinese medicine practitioners: a Hong Kong perspective. Third International Congress on Complementary Medicine Research. Sydney, Australia (2008)
17. Wong TK, Wun YT, Chao DVK. Outcome and appropriateness of referrals to emergency department. Hong Kong Practitioner; 2005 August 27. Available at: http://www.hkcfp.org.hk/article/2005/08/page286_293oa.html. Accessed 6, May 6, 2008.
18. Lundkvist J., Akerlind I., Borgquist L., and Molstand S. The more time spend on listening, the less time spend on prescribing antibiotics in general practice. Family Practice 19 (2002) 638-640
19. Pollack K., and Grime J. GP's perspectives on managing time in consultation with patients suffering from depression: a qualitative study. Family Practice 20 (2003) 262-269
20. Wilson A., and Childs S. The relationship between consultation length, process and outcomes in general practice: a systematic review. British Journal of General Practice 52 (2002) 1012-1020
21. Kao A.C., Green D.C., Zaslavsky A.M., Koplan J.P., and Cleary P.D. The relationship between method of physician payment and patient trust. Journal of American Medical Association 280 19 (1998) 1708-1714
22. Stearns S.C., Wolfe B.L., and Kindig D.A. Physician responses to fee-for-service and capitation payment. Inquiry 29 4 (1992) 416-425
23. Lee Y., and Kasper J.D. Assessment of medical care by elderly people: general satisfaction and physician quality. Health Services Research 32 6 (1998) 741-758
24. Fiscella K., and Franks P. Influence of patient education on profiles of physician practices. Annals of Internal Medicine 16 131(10) (1999) 745-751
25. Willems S., De Maesschalck S., Deveugele M., Derese A., and De Maeseneer J. Socio-economic status of the patient and doctor-patient communication: does it make a difference?. Patient Education and Counseling 56 2 (2005) 139-146
26. Li D.K.T., Griffiths S.M., Wong A.H.S., and Yeoh E.K. The primary care system and health insurance in Hong Kong. Hong Kong Practitioner 30 (2008). http://www.hkcfp.org.hk/article/2008/03/page038_042dp.html . Accessed 6 May 2008
27. Edwards C., Staniszweska S., and Crichton N. Investigation of the ways in which patients' reports of their satisfaction with healthcare are constructed. Sociology of Health and Illnesses 26 2 (2004) 159-183
28. Schneider H., and Palmer N. Getting to the truth? Researching user views of primary health care. Health Policy and Planning 17 1 (2002) 32-41