Introduction: At your service

Academy of Management Learning and Education

Volumn 7, Issue 2, 2008, Pages 222-223

  Klimoski, Richard ^a  

^a GEORGE MASON UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 61849088392     PISSN: 1537260X     EISSN: None     Source Type: Journal    
DOI: 10.5465/AMLE.2008.32712619     Document Type: Editorial

References (2)

1. Bell, D. 1973. The coming of post-industrial society: A venture in social forecasting. New York: Basic Books.
2. Schneider, B., & Bowen, D. E. 1995. Winning the service game. Boston, MA: Harvard Business School Press.