Project phoenix: A benchmark for reputation management in travel and tourism

Tourism in Turbulent Times: Towards Safe Experiences for Visitors

Volumn , Issue , 2005, Pages 263-276

  Yates, Michael ^a  

^a NONE

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Indexed keywords

EID: 61449261101     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780080457321     Document Type: Chapter

References (10)

1. Deloitte & Touche, L.L.P. (2003). The hotel benchmark survey. Available at www.hotelbenchmark. com
2. Fyfe, D. (2003). Personal communications. September 2003.
3. Gostelow, M. (2003). Personal communications. September 2003.
4. Koldowski, J. (2005). Personal interview with John Koldowsik, Head of PATA's Strategic Intelligence Centre. March 2005.
5. Pacific Asia Travel Association (PATA). (2004). Annual statistical report 2003. Available at www.pata.org
6. Roach, S. (2003). Media comments by chief economist Stephan Roach from Morgan Stanley, April.
7. Scott, K. (2005). Personal interview with Ken Scott, PATA Director of Communications. March 2005.
8. Tan Hardy, R. (2003). Personal communications. September 2003.
9. World Health Organization (WHO). (2004). Clinical research on treatment of SARS with integrated TCM and western medicine. Available at www.who.int
10. World Travel & Tourism Council. (2003). Special report on SARS. Available at www.wttc.org