Services production and patient satisfaction in primary care

Health Policy

Volumn 89, Issue 3, 2009, Pages 312-321

  Grytten, Jostein ^a   Carlsen, Fredrik ^b,c   Skau, Irene ^a  

^a UNIVERSITY OF OSLO   (Norway)

^b NORWEGIAN UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Norway)

^c Health Economics Bergen   (Norway)

Author keywords

Access; Patient satisfaction; Primary physician services; Service production

Indexed keywords

ADULT; FEMALE; HEALTH CARE SURVEYS; HEALTH SERVICES ACCESSIBILITY; HUMANS; MALE; MIDDLE AGED; NATIONAL HEALTH PROGRAMS; NORWAY; PATIENT SATISFACTION; PRIMARY HEALTH CARE;

EID: 61349149962     PISSN: 01688510     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.healthpol.2008.06.006     Document Type: Article

References (40)

1. Anderson G.F., Hurst J., Hussey P.S., and Jee-Hughes M. Health spending and outcomes: Trends in OECD countries, 1960-1998. Health Affairs 19 3 (2000) 150-157
2. OECD. OECD Health Data: specialists outnumber GPs in most OECD countries. http://www.oecd.org/document/10/0,3343,en_2649_201185_38976778_1_1_1_1,0 0.html [Accessed September 17, 2007].
3. Newhouse J.P. An iconoclastic view of health cost containment. Health Affairs 12 Suppl (1993) 152-171
4. Cutler D.M., and McClellan M. Is technological change in medicine worth it?. Health Affairs 20 5 (2001) 11-29
5. Bodenheimer T. High and rising health care costs. Part 1. Seeking an explanation. Annals of Internal Medicine 142 (2005) 847-854
6. Fisher E.S., and Welch H.G. Avoiding the unintended consequences of growth in medical care. How might more be worse?. Journal of the American Medical Association 281 (1999) 446-453
7. Altman SH, Tompkins CP, Eilat E, Glavin MPV. Escalating health care spending: Is it desirable or inevitable? Health Affairs Web Exclusive January 8 2003 W3-1-W3-14. http://content.healthaffairs.org/cgi/content/full/hlthaff.w3.1v1/DC1 [Accessed September 17, 2007].
8. Chernew M.E., Hirth R.A., and Cutler D.M. Increased spending on health care: How much can the United States afford?. Health Affairs 22 4 (2003) 15-25
9. Cutler D.M., Rosen A.B., and Vijan S. The value of medical spending in the United States, 1960-2000. New England Journal of Medicine 355 (2006) 920-927
10. Pauly MV. Should we be worried about high real medical spending growth in the United States? Health Affairs Web Exclusive January 8 2003 W3-15-W3-27. http://content.healthaffairs.org/cgi/content/full/hlthaff.w3.15v1/DC1 [Accessed September 17, 2007].
11. Cutler D.M., and Richardson E. Measuring the health of the US. population. Brookings papers on economic activity. Microeconomics (1997) 217-282
12. Lindström C., and Lindström M. "Social capital", GNP per capita, relative income, and health: an ecological study of 23 countries. International Journal of Health Services 36 (2006) 679-696
13. Mark D.B., Naylor C.D., Hlatky M.A., Califf R.M., Topol E.J., Granger C.B., et al. Use of medical resources and quality of life after acute myocardial infarction in Canada and the United States. New England Journal of Medicine 331 (1994) 1130-1135
14. Ford E.S., Ajani U.A., Croft J.B., Critchley J.A., Labarthe D.R., Kottke T.E., et al. Explaining the decrease in U.S. deaths from coronary disease, 1980-2000. New England Journal of Medicine 356 (2007) 2388-2398
15. Manton K.G., Corder L., and Stallard E. Chronic disability trends in elderly United States populations: 1982-1994. Proceedings of the National Academy of Sciences of the United States of America 94 (1997) 2593-2598
16. Macinko J., Starfield B., and Shi L. The contribution of primary care systems to health outcomes within Organization for Economic Cooperation and Development (OECD) countries, 1970-1998. Health Services Research 38 (2003) 831-865
17. Macinko J., Starfield B., and Shi L. Quantifying the health benefits of primary care physician supply in the United States. International Journal of Health Services 37 (2007) 111-126
18. Starfield B., and Shi L. Policy relevant determinants of health-an international perspective. Health Policy 60 (2002) 201-218
19. Nixon J., and Ulmann P. The relationship between health care expenditure and health outcomes. Evidence and caveats for a causal link. European Journal of Health Economics 7 (2006) 7-18
20. Filmer D., and Pritchett L. The impact of public spending on health: does money matter?. Social Science & Medicine 49 (1999) 1309-1323
21. Byrne M.M., Pietz K., Woodard L., and Petersen L.A. Health care funding levels and patient outcomes-a national study. Health Economics 16 (2007) 385-393
22. Paul-Shaheen P., Clark J.D., and Williams D. Small area analysis: a review and analysis of the North American literature. Journal of Health Politics, Policy and Law 12 (1987) 741-809
23. Grytten J., and Sørensen R. Practice variation and physician-specific effects. Journal of Health Economics 22 (2003) 403-418
24. Pascoe G. Patient satisfaction in primary health care-a literature review and analysis. Evaluation and Program Planning 6 (1983) 185-210
25. Ware J., and Davies A. Behavioral consequences of consumer dissatisfaction with medical care. Evaluation and Program Planning 6 (1983) 291-297
26. Hall J., and Dornan M. What patients like about their medical care and how often they are asked-a meta-analysis of the satisfaction literature. Social Science & Medicine 27 (1988) 935-939
27. Cleary P., and McNeil B. Patient satisfaction as an indicator of quality care. Inquiry 25 (1988) 25-36
28. Kincey J., Bradshaw P., and Ley P. Patients' satisfaction and reported acceptance of advice in general practice. Journal of the Royal College of General Practitioners 25 (1975) 558-566
29. Berkanovic E., and Marcus A. Satisfaction with health services: some policy implications. Medical Care 14 (1976) 873-878
30. Marquis S., Davies A., and Ware J. Patient satisfaction and change in medical care provider-a longitudinal study. Medical Care 21 (1983) 821-829
31. Stewart M.A. Effective physician-patient communication and health outcomes. Canadian Medical Association Journal 152 (1995) 1423-1433
32. Blendon R.J., Leitman R., Morrison I., and Donelan K. Satisfaction with health systems in ten nations. Health Affairs 46 (1990) 185-192
33. Fisher E.S., Wennberg D.E., Stukel T.A., Gottlieb D.J., Lucas F.L., and Pinder E.L. The implications of regional variations in Medicare spending. Part 2. Health outcomes and satisfaction with care. Annals of Internal Medicine 138 (2003) 288-298
34. Grytten J., and Sørensen R. Primary physician services-List size and primary physicians' service production. Journal of Health Economics 26 (2007) 721-741
35. Grytten J., Carlsen F., and Skau I. Primary physicians' response to changes in fees. European Journal of Health Economics 9 (2008) 117-125
36. Normann TM. Samordnet levekårsundersøkelse 2002-panelundersøkelsen. Dokumentasjonsrapport. Notat 2004/55. Oslo: Statistics Norway; 2004.
37. Grytten J., and Sørensen R. Busy physicians. Journal of Health Economics 27 (2008) 510-518
38. Carlsen F., and Grytten J. Consumer satisfaction and supplier induced demand. Journal of Health Economics 19 (2000) 731-735
39. Weyrauch K.F. Does continuity of care increase HMO patients' satisfaction with physician performance?. Journal of the American Board of Family Practice 9 (1996) 31-36
40. Weiss G.L., and Ramsey C.A. Regular source of primary medical care and patient satisfaction. Quality Review Bulletin 15 (1989) 180-184