From smiles to miles

Southern Cultures

Volumn 11, Issue 4, 2005, Pages 7-27

  Whitelegg, Drew ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 60950394993     PISSN: 10688218     EISSN: 15341488     Source Type: Journal    
DOI: 10.1353/scu.2005.0048     Document Type: Review

References (34)

1. Quotation found in W. David Lewis and Wesley Philips Newton, Delta: The History of an Airline (University of Georgia Press, 1979), 259
2. Sidney F. Davis, Delta Air Lines: Debunking the Myth (Peachtree Publishers, 1988), 1-2
3. "Delta Air Tines: proving nice guys can be winners too," Lloyds Aviation Economist 2 (June 1985): 26-29.
4. "You never get a second chance to make a good impression" accompanied a cartoon flight attendant adorning the back page of Delta Digest (September 1971).
5. James Cobb, The Selling of the South: The Southern Crusade for Industrial Development, 1936-1980 (Louisiana State University Press, 1982), Chapter 1.
6. st Books, 2002), 157.
7. Lewis and Newton, Delta, 95. My thanks to Marie Force, Delta Archive Museum, Hartsfield Jackson Atlanta International Airport, for providing these figures, pieced together from back issues of Delta Digest and internal letters.
8. Delta Digest (November 1951): 2
9. Bomar and Bankston, Birdie, 128.
10. Dana White and Tim Crimmins, "The Making of Modern Atlanta: The Buck Stops Here," WPBA Channel 30 Video (1992)
11. T. Allen-Mills, "Scarlett Women," Sunday Times Magazine (7 July 1996): 3.
12. Tara McPherson, Reconstructing Dixie (Duke University Press, 2003 ), 53
13. Drew Gilpin Faust, "Clutching the Chains that Bind: Margaret Mitchell and Gone with the Wind" Southern Cultures 5. 1 (Spring 1999): 8.
14. "Mary Ruth says," Delta Digest (April 1972): 12
15. "Beauty begins in mental outlook consultant tells stewardesses," Delta Digest (January 1957): 20
16. Arlie Russell Hochschild, "Smile Wars," Mother Jones 8 (December 1983): 36
17. Arlie Russell Hochschild, The Managed Heart (University of California, 1983), 105; interviews with author, 23 March and 25 March 2004. All author interviews with flight attendants cited in this essay are in the author's possession. The names of flight attendants have been withheld.
18. Faust, "Clutching the Chains," 8.
19. Florence King, Southern Ladies and Gentlemen (Black Swan, 1975), 42
20. Delta Digest (October 1973): 12
21. Aimee Bratt, Glamour and Turbulence, I Remember Pan Am, 1966-91 (Vantage, 1996), 124-25.
22. Hochschild, The Alanaged Heart, 102-103.
23. Bomar's observations applied across the industry. See, for instance, Elizabeth Rich, Flying High: What It's Like to Be an Airline Stewardess (Stein and Day, 1972), 25.
24. "Summer stewardess uniform," Delta Digest (May 1969): 2
25. Focus group conducted by author at Emory Center for Myth and Ritual in American Life, May 2004. Names withheld. Transcript and video in author's possession
26. Hochschild, The Managed Heart, 105-14; Interview with author, 17 February 2003.
27. "SCLC threatens boycott: Delta gets ultimatum," Atlanta Constitution, 3 September 1970; interview with author, 7 April 2004.
28. Interview with author, 9 April 2004. In general, paternalism has long been used as an antiunion strategy. See Richard Edwards, Contested Terrain (Basic Books, 1980), Chapter 1.
29. Jacquelyn Dowd Hall, "Disorderly Women: Gender and Labor Militancy in the Appalachian South" Journal of American History 73 (September 1986): 355.
30. Interview with author, 24 June 2004.
31. "On the road to Global," Delta Digest (June 1993): 9
32. "Delta deals keep it out of court," Airline Business (January 2005): 15
33. Scott Kirsner, "Song's startup flight plan," Fast Company 71 (June 2003): 98-104.
34. See, for instance, the Committee's website at http://www. deltaafa. org/.